DCH Montclair Acura

Just leased my 5th DCH Montclair Acura from Walter Goldman. Always great to deal with and one of the reasons I keep coming back. Goldman. Always great to deal with and one of the reasons I keep coming back. More

I have done everything possible to avoid writing this review, but this dealership has simply left me no choice. I had seen a vehicle for sale online that I was interested in. When I inquired with the review, but this dealership has simply left me no choice. I had seen a vehicle for sale online that I was interested in. When I inquired with the dealership, the sales woman I initially spoke with was rude, had a bad attitude and was passive aggressive. She also lied telling me that they wouldn't sell me the car anyway because they don't ship. If I had accepted her answer, I would have never bought the car, as she was literally trying NOT to sell me the car. I have purchased over 30 cars and I have never known a dealership that wouldn't allow the car to be shipped to me if I was arranging and paying for shipping. I asked to speak with a manager who informed me that they would indeed ship the vehicle (of course). However, every step of the purchase process from that point forward was me being proactive, calling and emailing multiple times without a response or delayed response and I literally willed this transaction into happening. I can only imagine how many customers have given up when they receive such poor customer service and communication. Even my experience with the finance manager. I completed the forms and never heard from him again. No congratulations for being approved, no next steps...nothing and trying to reach him multiple times be phone, never receiving a call back or even a text. Not to mention that the salesperson originally told me I could use my own financing, only to be told by the finance manager that they wouldn't allow me to use my own financing and that I had to finance through them, because I was paying such a low price. Unbelievable. Skip forward to the present. I purchased the vehicle about a month ago and the license plates expired this past week. Again sending multiple emails and making phone calls, none of which are returned. Today alone I have sent 2 emails and called about 15 times and haven't talked to or received a call back from anyone (the receptionist actually put me on hold, hung up on me and then no one answers when I call back). Now I have a Jaguar that I can't legally drive because the temp plates are expired and no one's telling me the status of when (if) I will receive the actual plates or offering to send me another temp plate until the actual plates arrive. So, I am sitting here in the dark with no idea when/if they will be sending plates or when I'll be able to drive my car. I am in the top 6% income in the country with an almost perfect credit rating. Not that this should be a factor, as everyone deserves good service and communication. Nonetheless, I should have been their dream customer, but this has become the worst car buying experience I've ever had. I cannot suggest strongly enough for any potential buyers to stay far away from this dealership. The thing is, if they had just returned my calls/emails and let me know the status of my plates, I was willing to just move on and even though my experience has been terrible, never write this review. Sadly, with no one communicating or returning any of my calls/emails or providing a status, I have no choice but to write such a review and am even planning to consult my attorney. I have never had to take such actions, but this dealership simply doesn't care once they get your money. Buyer beware... More

Great job Walter! Always good work with you! He was amazing. My four purchase with him and he always comes through! Many thanks Walter and DCH Acura! Always good work with you! He was amazing. My four purchase with him and he always comes through! Many thanks Walter and DCH Acura! More

Walter was a wonderful salesman, very patient throughout the entire process. I got exactly what I wanted forever grateful!!!! the entire process. I got exactly what I wanted forever grateful!!!! More

Walter was an amazing sales person. He is award winning and it shows. He really listens to your needs and helps you find the best fit. He is award winning and it shows. He really listens to your needs and helps you find the best fit. More

This is my second time buying a car from Walter - experience has been great both times. I can trust him to be honest, transparent and professional. Very knowledgable and passionate about Acuras. Will experience has been great both times. I can trust him to be honest, transparent and professional. Very knowledgable and passionate about Acuras. Will be going back to Walter next time. More

Walter was the best salesman I ever encountered. He was very professional and helpful which is why I referred all of my family to him. He was very professional and helpful which is why I referred all of my family to him. More

Came today looking for a new car and was able to accomplish that with Mr. Goldman. Exceptional service, answered all our questions and allowed for the process to run smoothly. Highly recommend. accomplish that with Mr. Goldman. Exceptional service, answered all our questions and allowed for the process to run smoothly. Highly recommend. More

I came to DCH Montclair Acura in good faith on February 6, 2025, to lease an Acura ZDX and trade in my leased Mazda CX-30. I put down $2,950, which was to cover the remaining payments on my Mazda and the f 6, 2025, to lease an Acura ZDX and trade in my leased Mazda CX-30. I put down $2,950, which was to cover the remaining payments on my Mazda and the first month on the Acura. That should have been the end of it. Instead, Mazda Financial Services continued calling me, because DCH failed to submit the vehicle payoff in a timely manner. It took over 60 days! On March 20, I had to pay over $400 out of my own pocket to avoid collections and damage to my credit. This happened before DCH even sent the payoff. I have contacted the finance team multiple times. I’ve sent emails, left voicemails, and even visited in person. No one followed up. No one explained anything. I have been ignored and deflected at every turn. I’ve now received three small refund checks from DCH Montclair Acura all citing vague "overpayments" with no breakdown and no connection to my issue. This is basic accountability and customer service, and DCH has failed at both. Lithia Motors’ slogan is “Earn Customers for Life.” If this is what that looks like, I want no part of it. When my lease is up, I will go elsewhere. I have driven Acura's most of my life, only departing to Mazda for my last lease. I have NEVER been treated like this or experienced such disrespect and failure. More

All personnel are professional and customer oriented. We appreciate the efficiency and quality of service. We always return to purchase our vehicles here. We appreciate the efficiency and quality of service. We always return to purchase our vehicles here. More