DCH Toyota of Oxnard

My husband and I felt compelled to send a letter to the management team and owners of DCH Toyota regarding Paul Renteria. Paul is certainly the most customer oriented, professional sales professional we ha management team and owners of DCH Toyota regarding Paul Renteria. Paul is certainly the most customer oriented, professional sales professional we have ever dealt with. He exceeds any expectactions we had of our car buying experience. From the first meeting we had with Paul he was very relaxed and welcoming. Treated us as though we were his number one priority and he was very intuned with our needs. In fact originally my husband had his eye on a Corolla S but unfortunately there were no more Corolla S model vehicles left for sale, the last one had sold the night before! Paul quickly turned my husband's disappointment into interest as he described the options and availability of the Corolla XLE. He took us for a test drive and fielded all of our questions, which were many! In the end it turned out that my husband and I were happier with the Corolla XLE so we appreciated that Paul went the extra mile to show us the XLE even though that isn't what we originally were shopping for! When it came to the financing portion of the deal we already had a loan approval from our credit union but Paul mentioned that perhaps the dealership could offer us a more attractive rate based on our credit evaluation. So he escorted us to Dan in the finance department to continue the contract process. Dan was able to offer us a better rate for financing and also sold us the additional options that we were interested in purchasing. The experience was very pleasant and was not a lengthy and laborious event. We also noticed while we were at the dealership that all the employees we ran into were very polite, asked us if we needed assistance or were looking for someone and a number of individuals also offered us drinks and cookies. In short it was a very relaxed, inviting environment which was a very nice change to the usual tense feeling that one experiences at a dealership! However the thing that really impressed my husband and I was something Paul did in the end that was very unexpected. I can't drive because I am healing from a shattered ankle and am on crutches. We were trading in our 'Clunker' and needed to leave the vehicle with the dealer and wouldn't be picking up our new vehicle for a few days as it was going to the service center for PermaPlate treatment.....Paul offered to drive us home to Camarillo and to pick my husband up on the day that the car was ready to be delivered! We were very impressed that he would go out of his way to do this for us. He had already done so much to assist us, get us a great deal on our new vehicle, great financing and now a ride! Wow, we were ever so greatful. We have already recommended the dealership to 2 family members and when our daughter takes up driving in a year and a half we will be back to purchase another vehicle as she will inherit the Corolla XLE that we just purchased It is a perfect, safe, economical vehicle for her to start off with! Our many thanks to YOU Paul.....you are the best and we hope someone 'important' is taking note of the fact that you are making 'The Difference' everyday! More

I always have a great experience when I visit this dealership. There is always someone to greet me as I get out the car and walk up to the front counter and my repairs and service are always as expec dealership. There is always someone to greet me as I get out the car and walk up to the front counter and my repairs and service are always as expected! Always great to stop in for cookies if nothing else! More

Everytime I go to Toyota of Oxnard I am treated very nicely by everybody employee there. The service person comes out right away and asks what service I need. They don't try to get me to do any other wo nicely by everybody employee there. The service person comes out right away and asks what service I need. They don't try to get me to do any other work done except for what I ask for. They even asked me if I want my car washed which is great! Everytime I tell people that, they tell me their auto dealership doesn't do that...because they don't drive Toyotas. The waiting room is nice and the store there is nice. When I had a question about an item, the guy there answered that question for me. So, yes I always tell people to go to Toyota of Oxnard if they can. More

This was the best car buying experience I have every had. The entire Toyota of Oxnard team did everything possible to get into our 2009 Toyota Tacoma 4x4 at a price could afford and at the monthly payment we The entire Toyota of Oxnard team did everything possible to get into our 2009 Toyota Tacoma 4x4 at a price could afford and at the monthly payment we wanted. The even gave us the best price for our trade-in. Everyone at Toyota of Oxnard were extremely professional, friendly, and cooperative we will definitely recommend Toyota of Oxnard to all our friends and family looking to purchase a new Toyota. More

The sales team worked very hard to make sure everything went smoothly with the sale and trade in. I appreciated their attention to detail and their professionalism. I hope to continue doing businesss with went smoothly with the sale and trade in. I appreciated their attention to detail and their professionalism. I hope to continue doing businesss with them in the future. The sales team was very friendly and easy to communicate with. I appreciated their assistance in answering all my questions. More

I sent this note to the General Manager, "...Another thank you note…the second in two weeks to complement Paul Renteria. Less than 2 weeks after my wife purchased her new car from you, last night Paul h thank you note…the second in two weeks to complement Paul Renteria. Less than 2 weeks after my wife purchased her new car from you, last night Paul helped me purchase my New 2010 Prius. And I love it by the way. Paul was once again, was a font of knowledge, had the patience of Job, and was honest as the day is long. I would consider giving him a raise as he is one of the best car salesmen that I have ever worked with. Next time we buy a car, you can be sure we will seek out Paul, wherever he may be. Thank you again DCH Toyota of Oxnard for making car buying for my wife and I, such an pleasurable experience. There was absolutely no pain and no pressure. More

MATT AND PAUL IN THE INTERNET DEPARTMENT WERE OUTSTANDING. MY WIFE AND I CHANGED OUR MINDS THREE TIMES FROM A CAMRY TO A HONDA CRV, THEN TO A V6 RAV 4 LIMITED. EACH TIME THEY ACCOMODATED US WITH OUTSTANDING. MY WIFE AND I CHANGED OUR MINDS THREE TIMES FROM A CAMRY TO A HONDA CRV, THEN TO A V6 RAV 4 LIMITED. EACH TIME THEY ACCOMODATED US WITHOUT QUESTION. TO TOP IT OFF THEY HAD TO TRADE TO GET THE TAN LEATHER INTERIOR WHICH WE HAD TO HAVE. A DEALER IN NATIONAL CITY CALIFORNIA HAD THE ONLY ONE IN SOUTHERN CALIFORNIA. THEY HAD THE RAV 4 WITH LT GREY LEATHER IN STOCK, BUT DID'T PUSH THAT ONE ON US. IN CASE YOU DIDN'T KNOW NATIONAL CITY IS AT THE US/MEXICO BORDER. NOW THAT IS SERVICE. I SHOPPED THEIR PRICE AND NO ONE WAS CLOSE. WHEN I CAME TO PICK IT UP IT WAS FULL OF GAS AND DETAILED TO PERFECTION. TIM THE FINANCE MANAGER WAS VERY COURTEOUS AND DID'T PUSH PRODUCTS ON ME I DID NOT NEED. TIM DID MENTION GAP INSURANCE ON MY THREE YEAR LEASE WHICH I ALMOST FORGOT I NEEDED. EVERYONE AT DCH TOYOTA OF OXNARD IS A PROFESSIONAL. I WOULD FEEL COMFORTABLE SENDING EVEN MY MOM THERE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO EVERYONE. More

Coming to toyota I was waiting to be hunted down by a salesman like every other dealer. But with Darryl that wasn't the case. He made it not only easy but comfortable for us to buy a new car which is a p salesman like every other dealer. But with Darryl that wasn't the case. He made it not only easy but comfortable for us to buy a new car which is a pretty hard task to do. Not only was Darryl very helpful but as well as Debra who helped us with our financial services. Overall my experience shopping at toyota was a great one and I am very pleased with my purchase of a 2009 Toyota Tacoma SR5. I highly reccomnmend this dealer because of great prices and great people such as Darryl and Debra. Thanks again. More

A quick note to let you know how much we appreciate the salesman Paul Renteria. Briefly, I found Paul while searching the Internet for my wife’s new car. Calling the phone number on your web site, Paul ans salesman Paul Renteria. Briefly, I found Paul while searching the Internet for my wife’s new car. Calling the phone number on your web site, Paul answered and at the get-go was courteous, professional, and refreshingly direct. We had just literally walked out on a deal from Santa Barbara Toyota for the very same car. We had the paperwork, and checkbook in hand at SB Toyota and they offended us in every way. After that, we were willing to take the 45 minute drive through traffic to avoid working with the Santa Barbara sales team. Boy are we glad we did. You need to know, that Paul was nut pushy, extremely knowledgeable, presented a “Can-Do” attitude, and gave us a very fair price without all of the sales-speak and usual time wasting “…well he’s not gonna like this, but I gotta talk to my manager…” and making us wait for 15 minutes each go-round. Paul made the usually uncomfortable, stress-filled car buying experience easy. He was quick and efficient. He is our new best friend. In closing, we like him so much, we decided to buy a second new car from Paul. As soon as the 2010 Prius solar package IV Blizzard white, bisque leather is in, I will come down to seal the deal on that one too. As a business owner myself, I like to reward the good employees. From my point of view, Paul Renteria is one of your best! More

I sent a bid out over Edmunds.com to multiple dealers, but Al was the first and most concrete to get back to me - and the most responsive as I closed in on my purchase. In person he was extremely helpful, but Al was the first and most concrete to get back to me - and the most responsive as I closed in on my purchase. In person he was extremely helpful, low-key (ie: not 'salesy'), thoroughly professional, and squeezed a hard bargain out for me that i felt good about. I can't recommend him or Oxnard Toyota highly enough. More