Toyota of Simi Valley - Service Center

Honestly they dont really care for the costumer. They sell used cars without making sure they are in good operable conditions. And when servicing a car they dont do it sometimes, they just waste tim They sell used cars without making sure they are in good operable conditions. And when servicing a car they dont do it sometimes, they just waste time as if the car is being worked on. More

This was the first time using a Toyota dealership for service (our car is new), and we were very pleasantly surprised and pleased with how we were treated...from how easy it was to schedule an appointmen service (our car is new), and we were very pleasantly surprised and pleased with how we were treated...from how easy it was to schedule an appointment, the welcome by the concierge, and dealing with the service advisor. My only complaint, and it's not enough to take off a star, is the front and rear windows could have been cleaned after running the washers and wipers. More

Katie was absolutely amazing and deserves a raise! Do not let her go ever please! Do not let her go ever please! More

Great place, won’t work with Manish again. Very cold and unfriendly. The dealership is great though and everyone else is helpful and friendly. Very cold and unfriendly. The dealership is great though and everyone else is helpful and friendly. More

Katie is attentive and communicates when my car is ready and lately has been done quicker than anticipated and lately has been done quicker than anticipated More

Oscar was very helpful. It was a short wait and my car is running great! It was a short wait and my car is running great! More

Clean, comfortable waiting room. Very pleasant representative. Even showed a video of our car and the work that was done. Very pleasant representative. Even showed a video of our car and the work that was done. More

Simi Valley Toyota is Outstanding! I purchased my car there new and this is the only place who has worked on my car since then. My recent visit for Service Department maintenance ref I purchased my car there new and this is the only place who has worked on my car since then. My recent visit for Service Department maintenance reflected the great operation Simi Valley Toyota is. Rob Osborn reflects what makes this dealership great. He is knowledgeable, professional, polite and contentious and keeps excellent records for my car. The entire dealership is clean, well-run and every department seems to work well with one another. It is a pleasure to visit this dealership and I recommend highly. More

Service was great since they offered me a ride to my house and back while the car was being serviced. All workers were friendly. house and back while the car was being serviced. All workers were friendly. More

I made a reservation for standard service maintenance. Upon arrival I stopped where indicated with a stop sign to wait for the Toyota representative. Two vehicles pulled in behind me and saw me waiting. H Upon arrival I stopped where indicated with a stop sign to wait for the Toyota representative. Two vehicles pulled in behind me and saw me waiting. However, they decided to go around me, and the service representatives took these people first. I became very annoyed and informed the gentleman I was here first and was waiting my place in line by the stop sign. They did not care and took the others first. I was furious and made it clear but to no avail. I hate following rules and then getting screwed. I will do my best to take my vehicle needs elsewhere. It was a routine service with an 8am appointment. My car was not ready until 10:30...worst service ever. More