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DCH Toyota of Simi Valley - Service Center


141 Lifetime Service Reviews

2380 First St., Simi Valley, California 93065

141 Reviews of DCH Toyota of Simi Valley - Service Center

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November 07, 2009

"I visited this company after a another dealer weasled out..."

- william sps

I visited this company after a another dealer weasled out of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my story and offered to look into it. I didn't expect anything to happen. I mean I didn't buy the car there and why should this guy waste his time and money on me. Well...the next day he called me and asked to have the car so his guys could have a look. I left it with Hank Fairchild, the assistant service manager, who was very professional and didn't start giving me an assortment of reasons they might not fix it. Not at all. Instead, I left the car and three hours later he calls me and says it's all fixed. They installed a new radio! No charge! I still can't believe it. And when I picked it up, They had given the car a bath!!! Amazing. I will definitly be bringing my car back here for whatever it needs and recommend it to all Toyota owners. These guys didn't have to help me and could have easily made up an excuse not to do anything. But they didn't, and that sort of character seems so rare these days. I am truly impressed.

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Mike Powell and Hank Fairchild
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