DCH Toyota of Torrance

I bought a battery from this dealership with a 84 month warranty. They will not honor it. I explained in detail how this battery doesn't work at a higher elevation. They would like me to put a new water p warranty. They will not honor it. I explained in detail how this battery doesn't work at a higher elevation. They would like me to put a new water pump in. I laughed. Are you joking so you can tell me in 6 months when it doesn't work that I have to buy new one. What kind of dealership behaves in this manner? More

I brought in my brand new 2024 Toyota for its first scheduled maintenance, and the car was in perfect condition prior to the service. Immediately after the maintenance, the headlight completely stopped scheduled maintenance, and the car was in perfect condition prior to the service. Immediately after the maintenance, the headlight completely stopped working. We contacted the service department right away, but they claimed that the issue was caused by rodent damage that "coincidentally" occurred at the exact same time as the maintenance. Despite the vehicle being under a two-year warranty, they refused to cover the repair. At first, they quoted us over $700 to fix the headlight. After lengthy discussions, they offered a so-called "favor" by giving a discount—bringing the cost down to over $400, which is still completely unacceptable for a brand-new vehicle under warranty. As a result, I had to use my husband’s car to commute to my job at the hospital, while our two young children had to walk home from school with him for over half an hour. This situation was both disruptive and stressful for our entire family. This experience has been deeply disappointing. The service department was dishonest, dismissive, and unprofessional. I brought in a perfectly functioning vehicle for routine maintenance and ended up with a major issue that they refused to take responsibility for. More

Daniel is the GOAT. He communicates very well. He helped prioritize the recommendations. I only service my car at Torrance Toyota because of him! He deserves a big RAISE He communicates very well. He helped prioritize the recommendations. I only service my car at Torrance Toyota because of him! He deserves a big RAISE. More

Ben took care of us and explained everything and quoted the timeline to pick up our car! We even got a couple discounts! the timeline to pick up our car! We even got a couple discounts! More

I received a prompt, professional service on my car. With a very thorough printout of what repairs need to be done. With a very thorough printout of what repairs need to be done. More

Can always count on great service! Staff is efficient and akways courteous. Thank you, Bryan! Staff is efficient and akways courteous. Thank you, Bryan! More

I have always received outstanding service from Bryan Yoshida and I will continue to come to this location, thank you Bryan. Yoshida and I will continue to come to this location, thank you Bryan. More

They always offered a grata service. But the girl who assisted me this time Needs a little bit of customer care . Smile once in while . But the girl who assisted me this time Needs a little bit of customer care . Smile once in while . More

It’s easy to get the service even though without the reservation. It’s better if they have a shuttle service. reservation. It’s better if they have a shuttle service. More

I recently purchased a Prius from DCH Toyota, and the experience was fantastic! The sales and financing team were professional, and made the process smooth and stress-free. Highly recommend this dealers experience was fantastic! The sales and financing team were professional, and made the process smooth and stress-free. Highly recommend this dealership to anyone looking for a great car-buying experience! More