I have owned a number of Jeeps since 1992 in four different states and Dadeland Dodge provides by far the worst dealer service I have ever experienced. Recently I bought my Grand Cherokee in for oil change, to have the multi-switch (turn signal and lights) replaced and have the heat shield between the undercarriage and the muffler/exhaust pipe replaced at 8:30 AM. They were very busy and my ride home was waiting so they advised me to leave the car and the service manager would call me with an estimate. The service manager called about 10:30 AM and advised that I needed to pay a $99 evaluation fee for each the multi-switch and the insulation ($198) despite the fact that each could be verified visually without tools, equipment, a lift or even getting dirty. Granted the evaluation fees could be applied to the repair costs if I decided to have the work done but if they provide an outrageous quote I'm stuck eating it or the $198 loss. After arguing with the manager for 15-20 minutes she advised that she needed to speak to her manager and call me back. After not hearing from them for 4 hours, I called back and was able to speak to the manager who admitted that for the two things I requested an evaluation fee was not needed. About 17:00 I received a call with a quote of US $139 for the multiswitch and two hours of labor at $250 plus tax for a grand total $418. By then I had viewed an online video and saw it could be done in 15-20 minutes with only a T-10 and a T-20 torque wrench so asked if they were sure this was a 2 hour job and was advised this price was not negotiable. Advised since the car was there and too late to pick up, please proceed with oil change (for $132 despite having it changed in same shop in April 2017 for $99) for synthetic since motor is Diesel and asked for quote on insulation when car was in shop. Next morning they quoted over US $500 for insulation replacement. Requested to purchase multiswitch from Parts Department and was advised they do not take CC orders over the phone but I would need to come in and place the order and come back and pick it up when they received it (40-60 mins each way). I called Planet Dodge who sold me the multi-switch the same day for $110 and it took me less than 20 minutes to switch it out. Don't waste your time or money at Dadeland Dodge. There are plenty of other, more professional, more accommodating, and much less expensive dealers like Planet Dodge.