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Dahl Ford - Davenport

Davenport, IA

4.8
2,353 Reviews
There must be a reason customers keep coming back. Five generations of Dahls have influenced the automobile industry for almost 100 years. This has been made possible through years of customer loyalty, which stems from a constant focus on the customer's complete satisfaction with our products and services. The rich history of the family as they continue to grow alongside the automotive industry is a great legacy in the making.
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1310 E. Kimberly Rd.

Davenport, IA

52807

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Showing 2,353 reviews

February 25, 2011

This is the fourth vehicle we have purchased from Dahl Ford in Davenport, Iowa. A friend at work originally recommended that I go see his friend Jim "Ike" Isaacson and I'm glad I did. Buying a car from Ji More

by larsone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Two salesmen and service team
February 21, 2011

Katie Hall listens to the Customer and goes the extra mile to check the product and take care of all the details. We really appreciated her integrity and honesty. Katie gives Dahl Ford a good face to t More

by bartelkrue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Hall
January 25, 2011

Dahl had great deals on cars I was looking at. Although I came in looking for a crossover, the employee we worked with, Josh, was able to find other cars I was interested in. He was also willing to go out More

by kworley7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Meumann
January 21, 2011

I was in the market for a used pickup truck. I spoke with Shawn about what I was looking for specifically and in a very short time I received a call that the dealership just might have the truck for me. More

by jbehm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Leary
January 20, 2011

Fantastic company. The staff I worked with showed exceptional skill and expertise in the field. The salesman I worked with was extremely friendly and courteous, without being "pushy." I was very plea More

by InvaderBelac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Meuman
July 20, 2010

I have tried working with other dealers in the past year with my unique situation and nobody could come close to helping me out. The people at Dahl Ford were great to work with and were able to find me a s More

by stephterry7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Meumann
May 01, 2010

I hadn't intended to buy the first one that I saw, but Lisa said my eyes lit up when I saw my car. I guess I did know. I love my new ride, and Lisa was very nice and personalble. It was a great expe More

by jkbernau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Blaser, Lisa Blaser
April 29, 2010

Everyone at Dahl Ford is very friendly and helpful. I feel like I am treated like a member of the family when I am there. I have bought two new vehicles from them, and will continue to buy my vehicles a More

by Bradley B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Blaser, Lisa Blaser
April 27, 2010

Our experience was great at Dahl Ford in Davenport!! Lisa knows what she's doing! Very informative. If she didn't know the answer she found it! Very friendly and caring. Worked with us to find what we were l More

by hhamilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Blaeser, Lisa Blaser
Apr 27, 2010 -

hhamilton responded

Over all it was good however the day after we took possession of our vehicle in the evening, we realized the next morning when the sun is out, there are many rock chips on the driver's side windshield which is a safety issue. This should have been noticed during inspection and taken care of. Now that we signed the papers, we are told it's not covered and it's not their problem, It’s ours. When we test drove the vehicle it was dirty and we didn't notice it last week. Now that it's clean and during the day I noticed it first thing this morning. Called before 8:30 am and no return calls back. Just told to call another party to repair it and I can pay them. Then we called back after work and everyone is too busy. Told she is busy with her customer trying to sell a car right now. Not a good feeling 15 hours after taking possession of the car. I hope and pray that the next thing that comes up we don't get treated like this! I am questioning the inspection too. It was cleaned and inspected in just a few hours. I have always been told wind shield chips can be a safety issue. Dahl Ford didn't look at it that way. No safety issue there for them! Just wanted to sell the vehicle and on to the next sale. Wish I could delete my review from this morning but I can't. I was told to do the review first thing this morning. I expected to be treated like a valued customer after I did the review. They also knew we are looking to purchase another car in August of this year and another one in 3 years. This surprised me greatly that no one called back the entire day or evening until my fiancé’ called at 5:00 and was also told “too busy”… We were treated like we were bothering them when we called back. I will pay the money tomorrow myself for the damaged windshield, and learn not to trust certain dealerships and people. It comes down to principal and honesty and good customer service. That's what I was looking for! With this experience and this being said we still had a great experience with Terry in the finance department. He was very informative and it seemed like he truly wanted to help us. Thank you Terry!

May 14, 2010 -

hhamilton responded

Once I spoke to Lisa Blaser,the day after, about what had happened. She said that isn't the way she handles her customers. I should not have been told by others there that it was my problem to fix. She said since I had the appointment with another company to fix the windshield that I could just send her the bill and it would be taken care. And true to her word, with in a few days I had the check in hand. Thank you Lisa for taking care of the windshield and restoring my faith in this dealership. A lot of miscommunication from others there but once I got to speak to Lisa myself and she understood what I had been told, she took care of things herself and put me at ease. Thank you Lisa for listening and for caring about your customers!!!

April 16, 2010

Very helpful staff, honest, willing to work with you to get you in the vehicle you want, friendly atmosphere, great service, introduced to everyone involved, great selection of vehicles. I was very impres More

by EmilyJL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Young, Ron Allgood, Terry Nelson, April Ricketts
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