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Daland Nissan

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3 Lifetime Reviews

460 El Camino Real, Millbrae, California 94030 Directions
Sales: (650) 204-3135

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3 Reviews of Daland Nissan

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November 22, 2006

"I purchased a car from this dealership. I came with my..."

- geeqew

I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment! Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me. I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint. www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan

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Recommend Dealer
No
Employees Worked With
Dantes, Chris (service) Donish (GM)
August 23, 2004

"The problem with this dealership is that they have no..."

- dabigdog

The problem with this dealership is that they have no interest in customer service. I purchased the car at Daland and know I got a very good deal financially, but they seem to be intent on making me pay for my negotiating skills.

My first visit was for a simple oil change, I was there 5 minutes early for a 30 minute oil change. I left an hour and 20 minutes later. I was told "45 minutes is no big deal" and "go F--- yourself, your problem means nothing to me" - those are direct quotes from the service manager. The fact that I was hosting a 20 person international conference call 30 minutes after the oil change was supposed to be complete had no meaning.

My second visit was for my 7500 mile service, I also had a problem with a broken parking brake and a noise from the brakes whenever the car was in reverse. The service (which I paid for) was done, none of the other problems were fixed.

When we picked up the car we had to back it about 300 yards through a narrow alley to get it to the street. The service manager and a salesman stood against the wall and laughed about our predicament.

I called Nissan about the problem and got told that the owner of Daland had already called and indicated he didn't want me back at the dealership. Nissan had no interest in helping me at all.

I personally don't like the car we purchased (a Murano) and the dealership situation really grates me. I've never had this kind of service from American car dealers and one or two complaints (over 40 years of car buying) have always been handled to my satisfaction.

This is my fourth Japanese vehicle and definitely my last.

If you know how to screw a dealer on the deal and can't live without a Nissan, I suggest you stick with Daland and take their deal to someone else. Otherwise, I'd find another brand and dealer.

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Recommend Dealer
No
June 07, 2004

"I felt pressured. It wasn't until i signed the loan..."

- wtcash

I felt pressured. It wasn't until i signed the loan documents that I actually found out how much the car cost. Yes, it was my first car purchase, and I felt like I had been cheated. I paid several thousand dollars more for the car than I should have. I feel like I was robbed. I won't even take my car back there for service. I reccommend other buyers to find another Nissan dealership, because Nissan is a great car. Too bad these guys give it such a bad rap!

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Recommend Dealer
No
Employees Worked With
3
1
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