I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment!
Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me.
I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint.
www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan