Everything from scheduling to service went fine. I was ignored when I picked up the car. Granted it was busy, but no one acknowledged me even after those ahead of me cleared out. My contact person disappeared after helping another customer. I finally had to ask the 3 check-out people if someone could help me. They had finished with the customers ahead of me & were at they're work stations. An acknowledgement of my presence would have been fine & I would have given 5 stars.