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Dale Earnhardt Jr. Chevrolet
Tallahassee, FL
313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 313 reviews
November 06, 2019
marketing I asked repeatedly to not receive marketing calls but the marketing calls will not stop! Visited them one time to ask a question about a chevy vehicle I asked repeatedly to not receive marketing calls but the marketing calls will not stop! Visited them one time to ask a question about a chevy vehicle. They had no interest in answering that question. All they wanted to do is sell me a vehicle immediately! More
by me999
Employees Worked With
Barbie Jordan
September 18, 2019
GREAT. Had to have a 6 month check on my truck and was told that engine bushings were going out. This truck was only 6 mths old! Obviously this person didn't Had to have a 6 month check on my truck and was told that engine bushings were going out. This truck was only 6 mths old! Obviously this person didn't know what they were doing. The sales man "AC" HICKS didn't treat me as a blithering idot, which I greatly appreciated.He was extremely knowledgeable about vehicle and the outstanding features. Can't say enough. More
by juli
Employees Worked With
Arron Hicks, Regina ?,, George Bell
August 16, 2019
Dealership sucks This is my first car purchase. Literally just bought the car 5 months ago and I’ve been having problems with it ever since. So 3 days ago i took my ca This is my first car purchase. Literally just bought the car 5 months ago and I’ve been having problems with it ever since. So 3 days ago i took my car in to get a diagnostic checkup. Just for the checkup ($189) and my transmission pan has a dent which they quoted me for $400. Found someone today to fix my transmission pan for less then $100. Do not, i repeat do not buy your car from this dealership. They are hard to contact, and they will take their precious time getting your car repaired. If i could do it over again i would definitely buy my car from another dealership. Once they sell you the car they don’t care about what happens anymore. Don’t make the same mistake i did. More
by JustinChmbrs12
Employees Worked With
Teresa Howard, Tony Brewer
April 05, 2019
Intentional Misleading The advertised "Dale Jr. Price" is not really the sale price. Lots of incentives no one qualifies for are hidden in that advertised price. Then they The advertised "Dale Jr. Price" is not really the sale price. Lots of incentives no one qualifies for are hidden in that advertised price. Then they try to get you to pay the MSRP price. DON'T DO IT! They can come off that price but the more they sell the car for, the bigger the commission. Tried to low-ball my trade. Was ready to walk when they gave me what I wanted. Just a horrible, frustrating experience. More
by Keeney0506
Employees Worked With
Damon, Terry White
February 19, 2019
bait and switch i picked out a vehicle online and called them they told me they had it there at their location. i made appt for the next day. when i showed up that ve i picked out a vehicle online and called them they told me they had it there at their location. i made appt for the next day. when i showed up that vehicle was at a different location. i was told to buy new the salesman and i agreed on a payment amount. i had to return the following day to do the paperwork. when i showed up it was 79.00 higher. they try to pressure you into taking the vehicle even thought payment is higher. needless to say i walked out! i took my tradein home. i drove their brand new truck 400 miles so now it is not new anymore.they called this morning wanting me to still make higher payments than i had set in writing. was told on phone they would give me around 12,000 for my trade in all said and done they offered me 6,000 More
by mad
Employees Worked With
Sean Sullivan
January 25, 2019
Service Was quoted prices on the phone to include multiple repairs (struts, engine mount, and engine belt). I knew the price was overpriced for Tallahassee b Was quoted prices on the phone to include multiple repairs (struts, engine mount, and engine belt). I knew the price was overpriced for Tallahassee because two other places looked at the car, but I was in a bind. Agreed to the work and picked up my vehicle after paying 3000 after 6 days. Went around the corner and noticed not all the work was completed. Left the vehicle and finally heard back two days later after calling multiple times. Surprised that they didn’t do one of the items originally quoted and they wanted more money. Then after multiple calls I finally got my car back. If you use them know this... 1. It cost about 150 for you just to give them the key. 2. Get the quote in handwriting 3. Having had two other quotes on the issues of my car... they are way way overpriced. 4. My car was at the dealership for 8 days. With all that... after eight days they should have at least cleaned it. More
by Buickgirl
Employees Worked With
George Bell
December 24, 2018
Not a good experience Recently financed a vehicle and have had to take it back for maintenance Twice (2) within the first month... Really crappy.. starting to regret this p Recently financed a vehicle and have had to take it back for maintenance Twice (2) within the first month... Really crappy.. starting to regret this purchase.... More
by Not good
Employees Worked With
Rusty Connell, Tony Brewer
December 21, 2018
Horrible Experience DO NOT, I repeat Do Not buy a vehicle from this dealership. They are highly over priced, don't stick to there word, take advantage of people, and do n DO NOT, I repeat Do Not buy a vehicle from this dealership. They are highly over priced, don't stick to there word, take advantage of people, and do not attempt to make things right. I will never step foot on another one of there lots again and encourage others to do the same. More
by mudchick383
Employees Worked With
Barbie Jordan, Sean Sullivan
November 16, 2018
Facade is incredibly thin! Beware what lies behind. If you are in the market for a brand new car and don’t mind playing the haggle game with the sales person, managers, finance, etc then this dealership If you are in the market for a brand new car and don’t mind playing the haggle game with the sales person, managers, finance, etc then this dealership is fine. Like many others, the inventory is pretty good and the prices are probably comparable. As the sales person told me when I asked about the cost of the car, he said there is really no set price.. they make adjustments on trade ins, incentives, terms, interest rates and other items to make it fit your budget. If you want a straight answer, don’t think you’ll get one. This was my SECOND trip to buy a new car here in under two years - yes that makes me a repeat customer (which also has absolutely zero influence btw). Either I didn’t learn the first time or thought I’d give the benefit of the doubt to the dealership. My brand new corvette stingray had a safety issue (faulty airbag) warning light that kept coming on. Remember that when illuminated the airbags will NOT deploy. It becomes a 400+ HP fiberglass missle . Despite on star alerts, photos, emails and on board computer codes indicating a problem the service department not only couldn’t find the cause but on multiple occasions sent us away saying they couldn’t replicate the problem or that the light went off and we were all set. While clearly an issue with just this car and well within the 2 year florida lemon law, they did absolutely nothing to attempt to take the car back or replace it. READ you’re fine print. You agree to arbitration if there is an issue but know that it will be adversarial. That means you will need an attorney and will be without your car as you fight for relief. In the end we opted to replace the car with another new model (upgraded grand sport) to avoid the aggravation of a fight. It might be worth noting as well that reaching a general manager at the dealership just isn’t possible. I contacted Chevrolet directly and spoke with reps who assured me they would have Tracy Thacker contact me and I spoke with service managers and our sales person Barbie about the problem and wanting to speak with him to help find a resolution. All to no avail. (Barbie did contact us daily after that about selling us a another new car though) You are truly out on a limb by yourself as a consumer. A word about service overall..... very pleasant greeters and genuinely want to help. Service techs are qualified and knowledgeable. Some things are just beyond their control with the spaceship style of electronics that run these modern cars. The wait for any repair can be substantial. It’s a learning curve but there is no such thing as a quick stop to have something fixed. PLAN AHEAD or spend the day enjoying their great coffee and donuts in the service lounge! After taking delivery on the day of purchase on the new grand sport stingray we found that the passenger seat didn’t move and had to be reprogrammed. Follow that with another trip to service to have the remotes reprogrammed and another 2+ hour wait and you can imagine the experience overall could not meet the “completely satisfied” that the dealership strives for in all their surveys. Our own car used for a year or so I might understand... one you have on your lot and displayed in the showroom for sale.... is it really too much to consider EVERYTHING works? If you’re going to spend nearly 6-figures on a vehicle you might have higher expectations than this dealership can meet. We escaped out of the first corvette without injury (Besides to our wallet) and after they get the new one ready to enjoy, we will remain a valued and supportive Chevrolet customer. More
by Tallyvetteowner
Employees Worked With
Greg Skinner (Sales), Teresa Howard, Shane (Service), Service Manager, Barbie Jordan
September 24, 2018
Awesome Experience Clayton Bell is the best car salesman I have worked with (he sold me my 4th car). Not only was his customer service impeccable when he sold me my car Clayton Bell is the best car salesman I have worked with (he sold me my 4th car). Not only was his customer service impeccable when he sold me my car but he was very patient and kind when I had questions days AFTER the sale. He really means it when he says he wants to be your car guy forever. Thank you to him and the rest of the crew at Dale Earnhardt Chevy! More
by MoniC
Employees Worked With
Clayton Bell
