If you are in the market for a brand new car and don’t mind playing the haggle game with the sales person, managers, finance, etc then this dealership is fine. Like many others, the inventory is pretty good and the prices are probably comparable. As the sales person told me when I asked about the cost of the car, he said there is really no set price.. they make adjustments on trade ins, incentives, terms, interest rates and other items to make it fit your budget. If you want a straight answer, don’t think you’ll get one.
This was my SECOND trip to buy a new car here in under two years - yes that makes me a repeat customer (which also has absolutely zero influence btw). Either I didn’t learn the first time or thought I’d give the benefit of the doubt to the dealership. My brand new corvette stingray had a safety issue (faulty airbag) warning light that kept coming on. Remember that when illuminated the airbags will NOT deploy. It becomes a 400+ HP fiberglass missle . Despite on star alerts, photos, emails and on board computer codes indicating a problem the service department not only couldn’t find the cause but on multiple occasions sent us away saying they couldn’t replicate the problem or that the light went off and we were all set. While clearly an issue with just this car and well within the 2 year florida lemon law, they did absolutely nothing to attempt to take the car back or replace it. READ you’re fine print. You agree to arbitration if there is an issue but know that it will be adversarial. That means you will need an attorney and will be without your car as you fight for relief. In the end we opted to replace the car with another new model (upgraded grand sport) to avoid the aggravation of a fight.
It might be worth noting as well that reaching a general manager at the dealership just isn’t possible. I contacted Chevrolet directly and spoke with reps who assured me they would have Tracy Thacker contact me and I spoke with service managers and our sales person Barbie about the problem and wanting to speak with him to help find a resolution. All to no avail. (Barbie did contact us daily after that about selling us a another new car though) You are truly out on a limb by yourself as a consumer.
A word about service overall..... very pleasant greeters and genuinely want to help. Service techs are qualified and knowledgeable. Some things are just beyond their control with the spaceship style of electronics that run these modern cars. The wait for any repair can be substantial. It’s a learning curve but there is no such thing as a quick stop to have something fixed. PLAN AHEAD or spend the day enjoying their great coffee and donuts in the service lounge!
After taking delivery on the day of purchase on the new grand sport stingray we found that the passenger seat didn’t move and had to be reprogrammed. Follow that with another trip to service to have the remotes reprogrammed and another 2+ hour wait and you can imagine the experience overall could not meet the “completely satisfied” that the dealership strives for in all their surveys. Our own car used for a year or so I might understand... one you have on your lot and displayed in the showroom for sale.... is it really too much to consider EVERYTHING works?
If you’re going to spend nearly 6-figures on a vehicle you might have higher expectations than this dealership can meet. We escaped out of the first corvette without injury (Besides to our wallet) and after they get the new one ready to enjoy, we will remain a valued and supportive Chevrolet customer.