Dale Earnhardt Jr. Chevrolet

HORRIBLE CUSTOMER SERVICE! Again, Im sure this is going to the same people I have already talked to, I just want this on record! I absolutely despise having to come here! I hav Again, Im sure this is going to the same people I have already talked to, I just want this on record! I absolutely despise having to come here! I have NEVER EVER left this place satisfied. I bring my car on Saturday and I'm told its a transmission issue that will be covered under my warranty, bring it back Monday for the tranny specialist. Then after bringing it back I'm told its my spark plugs and I have to pay $360 for them to replace them AND that may not fix the issue. Keep in mind the tech drove my car on the interstate and then the check engine light came on. My check engine light was not on when I left it there. I was told by the manager and another associate that a cracked spark plug will cause the check engine light to come on. That leads me to believe that this happened on the interstate. Then I'm told that what happens to my car while its in their care is NOT their responsibility. That was insulting. I understand the policy of when they check your car, if its a problem not covered under warranty then you are responsible, but I was told that it would be. What should have happened Saturday was I should have been told that we dont know what was wrong with you car, that way I come back knowing there is a chance I may have to pay. Because at the end kf the day just got a tune up a couple of months ago and the spark plugs are under warranty so I could have, and I am, went back to the place that tuned it up and got them replaced free. I only came to Chevy because my car was having the SAME issue that it had the previous two time I brought my car in this year and it was covered under my warranty. Now this third time its the spark plugs. Me hating coming here started two years ago when my pistol, thats right my GUN was stolen out of my glove compartment during a routine oil change. This is the reason I take everything out of my car now when I come here. I have probably six complaints on record here and I've never been offered anything!!!! Screw this place and I wish nothing but the worse on this establishment and anything that has anything to do with it. I hope an act of God destroys this place in Jesus name Amen. More

Service is missing from their Service Department I want to let you know my disappointment in the service I recently received. Unfortunately, this is not my first bad experience here. In this instance I want to let you know my disappointment in the service I recently received. Unfortunately, this is not my first bad experience here. In this instance, my car was towed in because of an informational message of the AC shutting off because of high engine temps. I was actually given a report that says customer installed thermostat and failed to reset codes. I was made to feel foolish because: A. No thermostat had been installed B. The car did the exact same thing the next day. The very next day I bring it back and the thermostat, water pump and coolant container all need to be replaced. My question, did anyone look at my car Monday 4/10/17? Or did they just reset the codes? This is likely the last straw. I have bought at least 4 cars from there. While the service advisor Teresa did a great job, the service technicians let me down again and again. Why can these problems not be fixed? More

Horrible Service I bought a 2015 Silverado from Dale Earnhardt on Decemeber 24th, 2015 and since then it has been in the shop for over 30 days, most of the days with I bought a 2015 Silverado from Dale Earnhardt on Decemeber 24th, 2015 and since then it has been in the shop for over 30 days, most of the days without a rental or loaner to drive. It is in their shop now(March 6th, 2016) for the 3rd transfer case repair. The service manager is telling me it will be at least another week before GM can tell him to repair or replace the transfer case. He said the only person with the entire GM company to make that call is on vacation in the Bahamas for the week. I have asked the dealership, both sales and service, for assistance in either buying back this truck or getting me a replacement truck. When my truck was only 5 months old with 5k miles on it Dale Earnhardt's sales manager, Barbie Jordan, tried selling me a new truck for $14,000 more for exact same truck, this was her way of trying to "help me out". I have also contacted Chevrolet customer care with very little help from them. I feel like I'm just being strung along until my warranty runs out since I've been dealing with the exact same issue for over a year now. This is the 7th Chevrolet/GMC truck that I've owned but it will be my last if something doesn't change in their customer service department. More

BAD BUSINESS WHATEVER YOU DO RUN FAR AWAY FROM THIS DEALERSHIP!!!! THEY ARE CROOKS AND ONLY CARE ABOUT THEMSELVES! This dealership sold us a vehicle 9 months ago a WHATEVER YOU DO RUN FAR AWAY FROM THIS DEALERSHIP!!!! THEY ARE CROOKS AND ONLY CARE ABOUT THEMSELVES! This dealership sold us a vehicle 9 months ago and and the brakes went out on it along with other issues. And the only thing that Mr. Rusty could come up with is it needed a oil change!?! Really!!! If that was the case we would've took the truck back to them for the oil change! We did have a free oil change with them! That sounded suspect! 🤔really didn't make any sense to us!! So again people what ever you do RUN!!! IT'S ONLY ABOUT MAKING A SALE WITH THEM!!! THE STORE IS LOCATED ON WEST TENNESSEE ST, TALLAHASSEE FL , One more thing we were told by Rusty and one his salesmen that our credit union didn't want us back in the suv.. Not making any sense to me!🤔 More

I AM DEEPLY DISAPPOINTED MY LAST PURCHASE ON 12/12/2016!!! Robert Goings I have purchased from 2012 to 2016 4 vehicles from Dale Jr Chevy, I always thought that customers are the most important person next to Robert Goings I have purchased from 2012 to 2016 4 vehicles from Dale Jr Chevy, I always thought that customers are the most important person next to family in your company. I am really surprised the way my last purchased was handled, I traded a 2014 Chevy Silverado LTZ 4x4 for a 2016 LT and not 4x4, IT WAS A DALE JR ADDITION MY 2014 HAD 20" TIRES AND WHEELS AND THE NEW TRUCK CAME WITH 18" TIRES AND WHEELS. SO BECAUSE I PULL A CAMPER I ASKED MY SALESMAN AND HIS MANAGER IF THEY WOULD TRADE ME 20" TIRES AND WHEELS FOR THE 18" TIRES WHEELS ON THE NEW TRUCK. WELL THAT WAS A MISTAKE BY MY SALEMAN AND SALES MANAGER, I WAS TOLD EVERYTHING WHY NOT TO PAYING 1800.00 FOR A SET OF 20" AND WHEELS. I AM VERY UPSET ABOUT THIS TO THE POINT I WILL NEVER BUY FROM THIS DEALERSHIP AGAIN MY FAMILY AND FRIENDS WILL NOT BUY from you again. HAPPY CUSTOMER IS RETURNABLE CUSTOMER I LOOK FORWARD TO HEARING FROM SOMEONE IN THIS MATTER. THANKS MAKING ME UNHAPPY CUSTOMER. Robert Goings cell 407-468-1374, jeep048@aol.com More

Couldn't be bothered Having a significant issue with the evaluation and cost of proposed work on my son's Cruze, I asked to speak with this gentleman. An hour later I was Having a significant issue with the evaluation and cost of proposed work on my son's Cruze, I asked to speak with this gentleman. An hour later I was still cooling my heals, and had to leave. I gave my cell #, and was told he'd call "when he got free," 40 minutes later, upon returning home, no call. I called the service person I'd been dealing with and told him to tell his boss not to bother calling-I'll be contacting his boss's boss. If you're thinking of using this service department maybe you shouldn't bother! More