Dale Earnhardt Jr. Chevrolet

Phenomenal customer service and family friendly atmosphere! Management makes the process easy and efficient for the customer! We worked with Jose and Barbie and both were great assets to assisting atmosphere! Management makes the process easy and efficient for the customer! We worked with Jose and Barbie and both were great assets to assisting us in making the best decision for our family. More

Barbie Jordan and her team are top shelf! Barbie has always been able to find the car I needed and her team has gotten me out the door driving and happy. Thanks guys!, Barbie has always been able to find the car I needed and her team has gotten me out the door driving and happy. Thanks guys!, More

Yes it's me again writing yet another review and I think that it's pretty sad that this is the only way that I can get someone to respond to me. I've been dealing with this issue now going on 4 months. I ju that it's pretty sad that this is the only way that I can get someone to respond to me. I've been dealing with this issue now going on 4 months. I just want someone to tell me the truth and be done with it. I've already excepted the fact that I'm not going to be able to trade this truck in for a long time even after I was promised something totally different. Although I did go to a different chevrolet dealership and there was a gentleman that told me that I was in a bad situation with the truck because pretty much after I drove it off the lot I was already 8,000 dollars upside down go figure even though the salesman from the other dealership told me that I had plenty of equity in this truck and wasn't going to have any problems getting out of it which was not the case. So again disappointed and ready to except the loss I was OK. But then I got a call from the second dealership stating that she was calling me to discuss my situation but I told her that I was beyond help and I appreciated the call she insisted that I explain my problem so I did and she apologized and told me that she was going to reach out to someone and get back with me but to no surprise I didn't hear anything back from her but the salesman from the first dealership contacted me so I'm guessing maybe she called them and they told her that they would handle the situation. So after I explained to him what the salesman told me about trading the truck and how I was already 8,000 dollars upside. He asked me for the Vin number and the mileage on the truck. Well a few days went by and I hadn't heard anything from him so I messaged him several times before he responded with I'm working on it I replied with OK thanks so another 4 days went by and still nothing. So I messaged him this morning telling him that I didn't like to be jerked around and that it was OK for him to tell me that he couldn't help me. Still no response my point is if you're not going to communicate with the customer after selling them a car why bother giving them your number. I'm done talking to the dealership I really would like to talk to someone from corporate office please More

They lie to the customers just to make a sale once you drive off the lot you're on your on. They will give you their numbers but won't pick up your call or respond back to a text. drive off the lot you're on your on. They will give you their numbers but won't pick up your call or respond back to a text. More

Purchased 2 trucks from Dale Jr. Chevy over the last year and enjoy the experience each time. I work with Terry Kelly (TK) each time and we get the deal done! Great customer servic Chevy over the last year and enjoy the experience each time. I work with Terry Kelly (TK) each time and we get the deal done! Great customer service each and every time. More

The experience was great. Terry Kelley went above and beyond. Thank you for your help. Terry Kelley went above and beyond. Thank you for your help. More

Very nice and knowledgeable staff. Comfortable clean and quiet show room. Special thanks to Terry Kelly for meeting our budget needs. Comfortable clean and quiet show room. Special thanks to Terry Kelly for meeting our budget needs. More

Really nice dealership. . good and fast customer service. They care about your experience and want you to be happy. . good and fast customer service. They care about your experience and want you to be happy. More

I was here with Bernadette last week to look at my options for purchasing a car soon. Even though, I did not drive off with a vehicle, she will be the one making the sale happen with me next time. She options for purchasing a car soon. Even though, I did not drive off with a vehicle, she will be the one making the sale happen with me next time. She was very understanding of my situation and a very nice lady! More

Bernadette's attitude and attentive to detail of our needs was spot on! She has earned herself a customer for life! needs was spot on! She has earned herself a customer for life! More