The people here are your quintessential low life used car salesmen. This place has an F with BBB. They have also disabled the review section on their Facebook as well as their website.
We recently bought a 2011 BMW 328i from Dallas Autos Direct. I picked the one here over one at a different dealership because this one already has Bluetooth installed. I drive a lot for work and Bluetooth was a necessity for me. The ad on Car Gurus as well as their own website both said it had Bluetooth. We also confirmed this with two different salesmen prior to purchasing. After we brought the car home, I could not get it to work with my phone. We called the dealership and they said that I must not be pairing it correctly. I followed all of their instructions and nothing worked. I searched for instruction videos to make sure I was not doing something wrong only to find out the car did not have Bluetooth.
When we initially called the dealership about it they seemed as surprised as we were and said that they must have been misinformed when they got the vehicle. It seemed like an honest error or oversight. In the beginning they were incredibly apologetic and said they would do whatever they needed to do to make it right. They SAID all of the right things. But that’s as far as it went because they did not actually DO any of the things they said they would.
We got the run around for over two months. They said they ordered the parts needed. At first we were just waiting on a work order for it to be installed, then they could not find it after it was delivered, but then said it was never ordered. Instead, they tried to give me a device that plugs into a cigarette lighter that they bought at Walmart for $25 that did not even work in this vehicle. They started not returning our phone calls or being in the office when they said they would be there. There was always a new excuse. The excuses became more frequent and more outlandish.
After two months of this, we demanded to have this fully resolved within in five business days or we would pursue legal action. We had all of the documentation proving that they did not sell what was advertised as well as numerous texts messages from them apologizing and assuring us they would fix it. Once we mentioned taking them to court, they said even though they sold the car as having Bluetooth, we bought the car as is and they have a disclaimer to protect them. They refused to fix it all and ceased all communication in retaliation for our “threats”. Below, I have included the final text I received from the salesman, Micah Nease.
“Ok I was trying to accommodate. You threatened lawyers I am out. You can have your lawyer contact ours. Yes it said Bluetooth but we have disclaimers that protect us in a situation like this. As well as the AS IS document you signed as well. Now I was trying to help (even though I am not legally obligated) and since you would like to threatened lawyers I am dismissing myself from this.”