Damerow Ford

Extremely Disappointed with My Experience at Damerow Ford I came into Damerow Ford in May 2025 as a loyal Ford customer, trading in my well-maintained 2018 Explorer for a 2023 model with the belief I Ford I came into Damerow Ford in May 2025 as a loyal Ford customer, trading in my well-maintained 2018 Explorer for a 2023 model with the belief I was upgrading to a reliable vehicle. What I experienced instead was months of frustration, poor communication, and ongoing mechanical issues that turned a hopeful purchase into a nightmare. From day one, I reported a knocking noise and other cosmetic defects. I was told it was a minor issue—a loose plastic shield—and it would be an easy fix. That "easy fix" turned into more than three months of back-and-forth, multiple service visits, escalating repairs, and what I was later told was a complete front-end replacement. My vehicle spent more time in the shop than in my driveway. Despite my patience and repeated attempts to work through the proper channels, I was met with delays, unreturned calls, unclear updates, and ongoing mechanical failures. Even after finally getting the car back in late September, the knocking noise persisted. I hoped the dealership would do the right thing and offer a fair trade given the circumstances. Instead, I was told I would have to absorb $3,300 in depreciation plus lose the $800 I got for my original trade-in—even though the vehicle’s issues were present from day one and worsened over time. I was offered only $30,500 for a car I barely drove, and only if I agreed to trade that same day. This was not a customer-caused issue. It was a vehicle that should never have been sold in that condition. I’ve now lost over $4,200 due to a misdiagnosed defect that Ford should have caught in its inspection process. While a few individuals did try to help along the way, the dealership as a whole failed to take responsibility. I walked away extremely disappointed, feeling let down by a brand and dealership I once trusted. I sincerely hope no other customer has to go through what I did. More

Don’t believe what they say. I leased a Mach-E based primarily on the Ford promotion that I’d get a charger installed at my home. I discussed this with the salesman and the fin I leased a Mach-E based primarily on the Ford promotion that I’d get a charger installed at my home. I discussed this with the salesman and the finance person and the salesman actually came to me during the price negotiation to confirm that I wanted the charger installed vs a $500 credit. I discussed with the finance person that I was looking now because of that incentive. Turns out, there was a small print signed the $500 credit, I thought I was signed that I wanted the charger install. As I left the dealer I asked about the arrangement for the install, the finance person said I’d hear from Ford about it. Didn’t hear anything for three months, went in yesterday and it turned out they did a bait and switch and gave me a $500 credit instead of the charger install. Don’t trust these guys, I discussed this three different times during the transaction including as I was exiting the deal and they bait and switched me. Don’t trust their word, they are completely disingenuous! More

I got a car from them a few years ago and everything went well. When I just recently went back to trade my car in for a bigger car I went in 4 times with no results. The last time they had me sign a deal for well. When I just recently went back to trade my car in for a bigger car I went in 4 times with no results. The last time they had me sign a deal for a car I didnt even get to test drive. I made a down payment on it, then they told me the car didnt pass inspection so the deal fell through and now THEY WONT GIVE MY DEPOSIT BACK. Bad business as they kept trying to sell and push cars that I clearly stated I did not want. They also sent out loan applications for cars I didnt want which I had to take a hit on my credit. Would not recomend this dealership unless you can pay in full. More

The experience was pretty low key and not high pressure. They showed us several options in getting us what we wanted. They showed us several options in getting us what we wanted. More

My experience started out great. I worked with James and looking for a specific used car. He found the car that I was looking and the price was within my budget. When looking at I worked with James and looking for a specific used car. He found the car that I was looking and the price was within my budget. When looking at the car, there was a chip in the windshield. James told me that they would either replace the windshield or fix the chip in the windshield. James said that it would be something that after I vehicle they would set something up with their shop to get it replaced or repaired. Unfortunately, during the time that you are signing a ton of documents, I signed one that said “ sold as is” I had called James and him about that, and he said he would get that fixed because he does recall him telling me that that would get taken care of. He said he would need to talk to his manager and get back to me. I waited a week without him getting back to. I got in touch with him again. He said sorry he has a new manager that he has to explain and that he would get back to me. he never got back to me. I tried this four times without him ever getting back to me with a solution. that is extremely disappointing. It really leaves a bad taste in my mouth when somebody does not honor what they say they’re going to do. oh, and now with the cold weather that Chip has turned into a full-blown crack across the windshield. Unhappy customer, Eric McCuan More

Had a few problems with the finance and trade in. Still went well after all was done. Still went well after all was done. More