One of the worst dealerships I have ever been to for
service. I have a 2021 Ford Mach-E and they had to replace the windshield, and install software for bluecruise. I implicitly told the service rep tha
service. I have a 2021 Ford Mach-E and they had to replace the windshield, and install software for bluecruise. I implicitly told the service rep that if the windshield broke, they would need to tell me since it was tinted a year ago, and I would have to go back to retint it. I was also told that I would get a rental car since this process would likely take 2 days. I got there and they never intended on me getting a rental car. After waiting 20 minutes, they took me to enterprise where I got a vehicle but still had to pay over 80 dollars. After 3 days, I called to see if my car was going to be finished, but the service tech said they were having issues with installing the software and that my windshield was replaced. They never told me it broke even after telling him and the receptionist desk. After back and forth, he never gave me an answer for when it would be done. It had been six days already when this process was promised to be two days! The service tech kept ignoring my calls about when it would be done. They later told me the camera sw module was bad, and they were messaging ford, and again I asked when they would be done. No answer. They had six mach-e's in the lot and it looked like they were very unfamiliar with this service recall which made it more frustrating because if they knew there was going to be problems, they could have at least told me beforehand.