Damerow Ford

Promise the world only to make you feel like an xxxxxxx I purchased a used truck from them and was promised that everything would be fixed with a gentleman's handshake. After 4 times the 5th time I was prom I purchased a used truck from them and was promised that everything would be fixed with a gentleman's handshake. After 4 times the 5th time I was promised the same xxxx from Ryan the GM. Pleaded with me for one more chance and was told face to face that they would fix the issues. They fixed a couple of things after 2 weeks of not having my truck. They finally called to let me know that my truck was ready. The front shocks are blown out and was told they would get me after market shocks. I'm just a guy off the street and knew they didnt make aftermarket for my rig but them the Ford dealer told me otherwise only to have ordered 2 different types and found out that I was correct about not having aftermarket shocks so needless to say I am xxxx out of luck. All this could have been prevented if they would have looked on ebay for used ones and put them in the truck and made me a happy customer bit no. They could have lied to me as they have been doing from day one and i I might have kept my mouth shut.i am driving a Ford raptor in Vancouver. You'll know it is me when you drive by my rig by the stickers of a guy pissing on damerow Ford. What a shame. BEWARE OF DAMEROW PROMISES!!!!!! More

Needed an oil change while in town I needed an oil change while I was in from out of town and Cary got me in and my service done quickly and with great, friendly service. I needed an oil change while I was in from out of town and Cary got me in and my service done quickly and with great, friendly service. More

Repair Chris was a great help and made sure I got in and out quickly. The staff were very kind and were able to schedule me in the same day. Thanks! Chris was a great help and made sure I got in and out quickly. The staff were very kind and were able to schedule me in the same day. Thanks! More

Absolute rip off and dishonest people I bought NEW car back in 2015 and had my car serviced in March for 7,5 k from this dealership. I suspect that they did something to my car because my I bought NEW car back in 2015 and had my car serviced in March for 7,5 k from this dealership. I suspect that they did something to my car because my car starts to have battery problem (it might have that they replaced the original battery with defective one back in March) that it keeps depleting faster than old car. I previously owned Honda, Chevrolet and Hyundai for the past 30 years and none has issue with the battery. I went back and forth to their service department for 3 times already for the battery issue. This morning for the 4th time I went there and was told that I had to pay $130 just to diagnose the existing issue. Kylle Mccullah even demanded to show paperwork to him that stated my new car still under warranty. He even asked me to sign an invoice before the car is being serviced with that charge. This dealership has a very bad reputation. I should have bought the car somewhere else. THIS IS A BIG DISAPPOINTMENT. If there is an option for ZERO star, I give it a ZERO because of POOR quality work and service. More

Select few should be fired After calling the dealership asking if they beat pricing they answered yes. This was the beginning of a not so pleasant transaction. I had picked After calling the dealership asking if they beat pricing they answered yes. This was the beginning of a not so pleasant transaction. I had picked out a truck at another dealer and damerow said they could beat it by 500 dollars. When I got to damerow they didn’t have such truck in there inventory. And convinced me to buy a more loaded one. Doubling the payment and price from my original choice. They pressured and would not let us leave with out buying from them. So we traded in our Toyota and they gave us less than a fair price. But we just wanted to get the heck out of there show room.So when I got home I immediately called them back, emailed them, and left messages stating this is not the truck for us. Came back the very next morning and YOSKI the lead finance manager WAS THE BIGGEST xxxxxxx i have ever met at a car dealer. He was not willing to do anything for us. Not willing to budge. Horrible customer service. After spending many more hours in the show room. I could hear him talking with several other customers. He was again rude, careless and not understanding. He’s your typical 82nd ave rip off car sales man. Only thing he was missing was a rat tail and leather jacket. The guy needs to be fired. even the other office staff don’t like him. I DONT RECOMMEND BUYING ANYTHING FROM DAMEROW as long as Yoski is employed there. The sales staff and mike from contract signing were awesome. 5 stars for mike and David! A fraction of half of one star is pushing it for yoski. -Kevin schaffer More

The problem been fixed according to the plan Always treated with respect. and satisfied with how your problem been fixed perfectly respecting your time and answering question accordingly and giv Always treated with respect. and satisfied with how your problem been fixed perfectly respecting your time and answering question accordingly and giving you advice about your future services. More

Lots of effort Very nice people to work with. Definitely a positive experience.. Gary And Frank as a team work well together, thanks Thank you for your foll Very nice people to work with. Definitely a positive experience.. Gary And Frank as a team work well together, thanks Thank you for your follow up More

Age Discrimination! Attempted to call the parts department. Phone answered by a machine wanting to know my age, > or < 50, before transferring me. I refused to answer. Th Attempted to call the parts department. Phone answered by a machine wanting to know my age, > or < 50, before transferring me. I refused to answer. The automated request repeated 1 time then hung up on me. Thought possible bad transfer for the hangup and tried again. Hung up again. No opt-out option. I'm buying parts. Why do the need my age to talk to me? Guess they don't want my money. Am filing a complaint with the State Attorney General's office for age discrimination. More

Dishonest These guys are the worst. They are unethical and liars. We leased a car from them about 12 months ago and when they brought the car to us at the deale These guys are the worst. They are unethical and liars. We leased a car from them about 12 months ago and when they brought the car to us at the dealership, it did not have several features that was to be included in the price of the car. So when we rejected the car, rather than lose a sale, or adjust the price/lease amount. They promised to compensate us with 10 tanks of gas over the period of the lease. To make the sale go through, the sales manager took one of his business cards and wrote the commitment on the back and signed it. During the last 12 months we used the offer once and they honored it. But, a few weeks ago as we took the car for its scheduled service to the dealership, and asked to fill the tank up too, they flatly refused and said the person who made the commitment to you - the sales manager - is no longer here and we do not recognize his card and his signature! They were rude, condescending and abusive, to the extend that I was about to be thrown out of the dealership. It was one of the most embarrassing moments of my life. Now we are stuck with paying extra for a car that does not have all the features that they sold me at the beginning. These guys are rude, dishonest and con people to make a sale. Stay away from them. More

Lost a lot of money I have a friend that works there so thought I would give Damerow a shot. I had bought my wife an escape there and thought I would go back for a ford I have a friend that works there so thought I would give Damerow a shot. I had bought my wife an escape there and thought I would go back for a ford for myself. I ended up with a new sales man, not my friend. After finding the truck I liked, we did the paper dance. I was told it was a clean car fax. I should have never trusted that. They put a price on the truck about $8k higher than what KBB recommended with that high of miles. After having the truck for less than a year, I had all ready dropped over $5k into it. It was sold to me with blown shocks and struts, shot break pads, exhausted was rusted to the point of needing replacement, put new calipers on, cylinoid went out, spark plugs were gaped, water pump had a hole in it that fried the gaskets sealing it up so had to be withdrawn through the back, resulting in all new pulleys, belts, timing chain. A week after dropping over $3k on that, it threw abs codes, engine codes, and power steering codes at me. I was done with this ford! Drove it to a different dealer and traded it. During that process, they pull the carfax on it and hesitantly tell me (due to how mad i was about my experience with a ford) that the truck was made and registered in Canada originally. That Damerow Ford gets a lot of their inventory from Canada, CHEAP, and brings them to the USA to sell for way more. When they do this, they have to pull the tachs out cause Canada doesn't use MPH, and the truck has to be put in American standards. Well when you roll a tach like that, it shows as a ding on your carfax (which i was told was clean). In turn, DRASTICALLY lowers the value of the vehicle. I lost anywhere from $5k-$10k on the value of my vehicle because my truck was purchased in Canada, refurbished, was never told about it, and bought at an over value. Do NOT ever go to Damerow. They sell Canadian cars to hard working Americans at double the price. More