Damerow Ford

Manipulative and shady sales tactics Damerow Ford is the worst dealership I have ever been to in my life. The experience, which I'll explain below, will also be the reason I will never bu Damerow Ford is the worst dealership I have ever been to in my life. The experience, which I'll explain below, will also be the reason I will never buy a Ford again as well. On Saturday, April 14th, I visited Damerow in search of a new SUV. It was the first Ford dealership on my stop, and I was really excited to check out the Edge. I strolled around the parking lot for at least 10-15 mins without anyone noticing I was there, so in order to get someone's attention I decided to walk straight through the middle of six or so sales guys, all on their cell phones, out front. I was finally approached by Tyler Aimonetto who took me straight to the only used Edge close to my price range on the lot. It was a 2015 Sport Edition in red. I explained I would not be buying a red car, but was interested in test driving it since I had never been in one, and was pretty excited to own my first Ford. After test driving the car, I liked the features but was concerned it was the wrong color and was more than I wanted to spend. This is when the high-pressured, manipulative, sales tactics began. Tyler explained he couldn't come down on price, but because Sport Editions are so rare, I shouldn't let the color prevent me from buying it. When I asked if it was certified used, he told me this elaborate story about how it wasn't, but it was because a really minor issue with the brakes. I decided to pause and take a look at the Damerow website and found that exact car I test drove listed for a few thousand less AND listed under certified used. When his manager, David Stone, overheard me asking about the warranty, he quickly ran in the back and got the certified paperwork and publicly shamed Tyler for not getting the warranty right. Even though I was able to get Tyler to come down on the price using the website listing, I was still unhappy about the fact I was being pressured to buy this red car, which I clearly didn't want, without being shown any other options. In addition, I was feeling uneasy about Tyler missing something as big as the certified used warranty. I went back and forth for an hour, with Tyler using the slimy car negotiating tactics such as hiding the total cost, interest rate and length of the loan, and only using the monthly payment. I was putting a healthy down payment down, was pre-approved for a loan, and knew the total amount I didn't want the financing to exceed. Still, Tyler continued to talk about "how much I could afford a month". When I was still upset the car was over my budget and in the wrong color, the whole process took a took for the worst. Tyler then began to explain I should use part of my down payment to "wrap" the car so that I get the color I want. Unsure about what a wrap was and how much that would cost, I didn't trust this was a good decision. As a last resort to convince me it was the right deal, he texted a friend who he said worked for PDXWraps to get a quote for wrapping the Edge. He showed me his phone and the text showed a $1.5 - $2.5k price range. After 2 hours of negotiating, and with the third-party quote, I reluctantly decided to move forward with purchasing the car. Fast forward to three days later when I am on the phone with the owner of PDXWraps who is explaining to me that he doesn't work with Damerow Ford, and never gave that quote. He also said the quote was extremely low and my Edge would most likely be $2k higher since it's a Sport Edition, and the range I was given was for a smart car. Beyond frustrated, I decided to return to Damerow that next weekend to meet with Tyler and David to explain what happened and hoped they could resolve the situation by refunding the difference in the vendor quote that was wrongfully used in my negotiations. David seemed beyond upset with how Tyler handled the quoting of an outside vendor and vowed to make the situation right. He said he would help me get a wrap at the cost I was quoted by another vendor and also talk to the GM about what they could do for me. After an hour of talks, David said he would be in touch over the next few days, and the whole situation worked out in a week, so I would be happy with the car. It is now July, and after emails and texts to David, I have never heard from Damerow Ford again. I was really hopeful after my return visit that I found an honest dealership that was willing to own up to its mistake, but I was wrong. I know what Damerow is thinking, because the third-party quote wasn't part of my written negotiations with Tyler, and because I signed a paper that says I am buying the car "as is", legally they are covered. What Damerow hasn't learned yet, and will soon, that businesses who only care about protecting themselves legally, without putting the customer first, will not last. Do yourself a favor and believe all the low star reviews are true, and do not buy a car from Damerow Ford. More

wish I would have walked out before buying here They live up to the poor reputation car dealers get. Basically called my independent mechanic a liar on his inspection of car- that I was NOT expectin They live up to the poor reputation car dealers get. Basically called my independent mechanic a liar on his inspection of car- that I was NOT expecting. Made me feel like a child, and would not have done that to my dad or brothers if they were in my place. Wow. Learned my lesson on thinking a car dealership would do the right thing. Spoke to so many people in the past week, shuffled around, all saying different things. More

Horrible Management and Dishonest Service My husband and I did an even trade for our well cared for Honda Ridgeline and received what we thought was a great Ford F-150. The salesperson, Steven My husband and I did an even trade for our well cared for Honda Ridgeline and received what we thought was a great Ford F-150. The salesperson, Steven, was extremely nice and quite helpful-if you do go to Damerow, request him. However, don’t go to Damerow if you want any type of helpful customer service above the sales people. The manager we worked with said that everything had JUST been changed and the fluids were all in top condition. The blinkers were flashing quickly and they said that no bulbs were out, that it may be an electrical issue we could have fixed inexpensively. Fast forward to going to our local Ford dealer in Washington after only owning the truck for one week, we are left with a $1300 bill for new bulbs (2/4 were out), flushing out every component because it had NEVER been done, and the antifreeze bottle had to be replaced because it was orange from rust. We have been in contact with management and they are not willing to contribute any money toward the repairs, nor are they admitting their dishonesty. Stay away from this place!!! More

Poor Service Department I have taken my F150 in several times for service. The "Service Advisors" have no customer service skills nor does the manager. Very condescending I have taken my F150 in several times for service. The "Service Advisors" have no customer service skills nor does the manager. Very condescending and act like they are doing you a favor by being there. When I called to make the appointment even the person answering the phone was rude and all I said to her was I would like to make an appointment. Do these people not understand it is the customer that pays their wages? I could go on and on about the problems I had with Ryan and Bryant and even the manager. I was even told over the phone by Bryant when I talked in a tone of voice besides a monotone and trying to make a point that I needed to settle down. I told him I am the customer and he should not be telling me to settle down. I have been in customer service for years and if I ever told a customer to settle down I would be on notice. More

New Super Duty We were looking to upgrade our truck and found one online we were interested in. Reached out to internet sales and received a very quick response. Wen We were looking to upgrade our truck and found one online we were interested in. Reached out to internet sales and received a very quick response. Went to look at the truck and was met by our internet contact Dale. While ultimately that truck didn’t work out nor did search’s thru the NW for what we wanted, we ended up ordering a truck from the factory. During the whole time Dale was the only salesman we dealt with, never felt like any game playing. In the end we received a fair value on our trade and a very nice deal on the new truck. Our experience was very satisfying and would highly recommend shopping here for a new vehicle. Toughest part of this experience is having to wait for the truck to get built and delivered. More

An Awesome Experience After buying 3 cars in 2 years I have to say Damerow Ford is a class act. They worked hard for my Business and helped me get in a 2017 Ford Edge. Tyle After buying 3 cars in 2 years I have to say Damerow Ford is a class act. They worked hard for my Business and helped me get in a 2017 Ford Edge. Tyler is a GREAT Sales Person always ready to help. Davis is such a nice guy ready to help. Kiyoshi Tsuji the sales manager was so understanding. If you are looking for a car come here. More

Second purchase The salesman Nick was very accommodating. They did everything possible to make our trade-in and purchase happen. We are actually considering trading The salesman Nick was very accommodating. They did everything possible to make our trade-in and purchase happen. We are actually considering trading in the wife’s car for another car and Damerow is first on our list should we do so.. More

Big time waster First.... the sales rep lied to us and said when they pull your credit it's a soft pull and doesn't effect your credit, lies! It's a hard pull and doe First.... the sales rep lied to us and said when they pull your credit it's a soft pull and doesn't effect your credit, lies! It's a hard pull and does lower your score by a lot of points, we dropped 50plus points!! Second...We were there for over 3 hours going back and forth with the numbers game, and at the end of the day our sales rep just kept saying how every thing is looking good but we need to reach out to the banks and will contact you in a couple days to see if you're approved...ok... but what were we just doing at your dealership for three hours!? There were courteous and very friendly, but these people need to know that you can't lie about credit pulls - credit score is everything!! it effects future potential opportunities with housing and other vehicle opportunities. More

Be wary of giving them your phone # Be wary of giving them your phone number. I got a bitter 1:00AM text after asking them to stop contacting me and getting other spam messages :/ Be wary of giving them your phone number. I got a bitter 1:00AM text after asking them to stop contacting me and getting other spam messages :/ More

Poor Service We had purchased a certified vehicle that had issues with a battery cable. After getting the runaround, we went to the Landmark Ford dealership. They We had purchased a certified vehicle that had issues with a battery cable. After getting the runaround, we went to the Landmark Ford dealership. They had great customer service and were very helpful. More