Damerow Ford

This was the worst consumer experience of my entire lifetime. Make no mistakes about this, this is your typical seedy old school type car dealership. First warning sign....when I went in to try to lifetime. Make no mistakes about this, this is your typical seedy old school type car dealership. First warning sign....when I went in to try to make a deal, Dale Monahan (the Internet Sales Manager) took my keys to get an appraisal on my trade in.......AND WOULDN'T GIVE THEM BACK!!!!!!! I asked for them three times, and told him I needed to go over to talk over the deal he presented with my boyfriend at least 7 times, and he never gave me my keys back. Issue number two....they sold me the car at a price that was $3000 over the internet price, and the internet is how I found them. This one may have been slightly my fault, my phone was dead and I couldn't pull up the internet price. But this also goes back to #1, I wanted to go home and research but when I asked for my keys they were never delivered. Issue number three....they chose not to honor the legally binding contract they entered. This is where it got nasty. Even after 1 & 2 I signed the contract, because on paper it was a good deal. Now, this wasn't a tentative agreement, I signed a sales contract and had the registration sent to the DMV (I still have the vehicle registration but not the car!). Two days after I drove off the lot with the car and my registration they called me and told me they were no longer interested in the deal and that I needed to bring the car back? WHAT!!!!! Now, I heard of financing falling threw, but that wasn't the case here. I signed a sales contract with Damerow Ford, which they intended to sell to another finance company. My contract with them wasn't contingent on them selling the contract afterwards. This is when issue number four came into play. #4..........Brian Ronstadt, the General Sales Manager. What a tool. He was very rude, and said things to me that were simply untrue. He quoted laws that were real laws. He was derogatory and condescending. So much so that I had to have a family friend (an attorney that was not representing me) call him back. But don't just take my word for it, I recorded every call we had. I've played them for others and another attorney I consulted. Everyone else confirmed he was vile and unprofessional, and the attorney confirmed all of things he was saying weren't true. The consumer affairs also reviewed the contract and told me that it was definitely legally binding and enforceable. He also provided me an e-mail on how to rebut all of the lies he was telling. And 5 is the end.............I ended up returning the car. Brian threatened to tow it even though he had no legal reason to as I had DMV registration, and a legally binding contract that I didn't violate. He threatened to charge me outlandish "rental" fees claiming he had a legal right even though I never signed anything agreeing to those fees. In the end, I was sure I had a battle I could win, but the attorney I consulted told me legal fees would run in the 5 figures and the arbitration would drag out for months. I also applied for a loan with my credit union during this time and I was approved so I thought it best to take my business elsewhere. In conclusion, STAY AWAY!!!!! Do not bring your business here. If you absolutely must please reach out to me! You owe it to yourself to hear the way Brian Ronstadt spoke to me. I'll gladly provide the audio to anyone considering this dealership, as well as the notes and e-mails from the consumer affairs attorney I worked with. But save yourself the trouble and stay away. I called other Ford dealerships and they knew exactly what dealership I was talking about when I told them my story without me having to mention Damerow Ford, Dale Monohan, or Brian Ronstadt by name. More

I live approximately 150 miles from the dealership. Found a car on the Internet was I interested in called and made an appointment approximately 3 days in advance. When I showed up the salesman I made the ap a car on the Internet was I interested in called and made an appointment approximately 3 days in advance. When I showed up the salesman I made the appointment with did not bother to come in and the vehicle I was interested in had already been sold. I told the salesman the five things I wanted on a vehicle was four-wheel or all-wheel drive, navigation, leather, backup camera and remote start. The closest thing he had was all-wheel drive and I was told he could add leather, backup camera and remote start so I mistakenly assumed it had navigation. I told them I would only finance through Ford and I wanted no credit reports pulled on me unless Ford wanted a new one. I don't what happened but they financed me through a credit union and not Ford. I was told I had a 100,000 mile bumper to bumper warranty that included everything except new tires. I questioned this and they swear by it but at 15,000 miles I had to pay Ford for front end alignment. Either they made a small mistake telling me this or they were blowing smoke up my xxx. When everything was said and done and I was accepting delivery of the vehicle I found out it did not have navigation. If you visit this dealership I strongly suggest you record everything said but you will have proved to the court and when you leave if you fart not do it around smoke detector. This has been my experience and it is only my opinion of them. More

Salesman and finance manager were trying to tie in additional, unagreed to pricing. After several hours of asking politely to have my trade-in vehicles keys back, and getting only excuses for the del additional, unagreed to pricing. After several hours of asking politely to have my trade-in vehicles keys back, and getting only excuses for the delays, I had to threaten to call the police and report my car stolen before I got any response. I will never purchase another vehicle from Damerow. And then, before I even made the first payment on the used vehicle I purchased, I was left stranded along the highway in the dark, on the coldest night in december, and had to spend $1,200 in repairs for a faulty fuel line. Unfortunately for me, the vehicle was sold "as is". A sad, sad experience for this single mom trying to make it in a bad economy. More

I went there to buy a car and Mr. Chris Blackburn was my sales person, after spending a long time negotiating the final price. I wanted more discount and instead of saying no, Mr. Blackburn started passing sales person, after spending a long time negotiating the final price. I wanted more discount and instead of saying no, Mr. Blackburn started passing jokes about my wife. I have never seen such behavior from anyone let alone someone trying to sell me a car. After that Mr. Blackburn and another sales person ganged up on me, got extremely aggressive and asked me to leave the showroom. My advice, stay away from this place. More