Damerow Ford

Lol, we developed quite a relationship w/the guys at Damerow! We had been researching Ford Fusion hybrids for a few months and knew that's probably what we wanted in Medford, Oregon. We were celebrati Damerow! We had been researching Ford Fusion hybrids for a few months and knew that's probably what we wanted in Medford, Oregon. We were celebrating our 31st anniversary and travelling through Portland area to see our kids and on up to Seattle. We stopped in because my husband had tried to get in contact w/a salesman he had met there about a month before. Couldnt remember his name but Larry started helping us and we test drove one, were kind of going back and forth about whether to buy here, didnt want to offend salesman in Medford and wanted to get on w/our anniversary trip. To make a long story short, we were indecisive as a couple could get even to the point of making a deal on a red really loaded Fusion and staying in Portland that night, only to change our mind and come in next morning and ask if they had another color w/less features. They searched and found one that was supposed to be coming in that day and just made it happen, even tinted it for us while we went on to Seattle. THey had alot of patience w/us and my anal husband! Staff is very professional and if they threw a party when we left, they never let on that they were exasperated! Tim is an awesome manager and Paul never made us feel like we were putting him out, no matter how late it got. Also they gave us the most anyone had ever offered on our trade in. Thanks so much for a pleasant part of our anniversary! We love the car, couldnt be happier and were blessed to get to drive it home to Medford that day! More

I recently purchased a vehicle on 3-23-2013 . I found this car on auto trader and being it over 5 hrs drive from my location i called and spoke to a sales rep "Trampas" and asked the normal questions any this car on auto trader and being it over 5 hrs drive from my location i called and spoke to a sales rep "Trampas" and asked the normal questions anyone buying a vehicle such as Clean tittle? Does it have any major body and or paint damage, what are the conditions of the tires, any major damage to the interior such as rips tears or broken or missing pieces? While working with this sales person over the phone for a week, he noted body has no damage, paint is very clean beside normal rock chips interior was detailed and car was run threw serivce and oil had been changed. So my wife and i decided to make the long drive and give this dealership a try. Got there trampas came out greeted my wife and i, i start to inspect the car and i noticed the whole rear of the car paint was flaking off, the interior was really filthy and asked why i was told different on the phone? He reply's sorry i did not notice it really come on, how ever said come in we can work on the price great so he said he would take 500 off the price to get the the car repainted and that he would have it cleaned out before we drove off, i said no thanks i will take my car i was going to trade in and leave. Then asked 3 times can i get my keys back and the pressured me till i gave in "MY MISTAKE" and they ended giving me 1,000 off the sales price fair enough i thought drove the car 5hrs back home on the way i noticed an oil smell, got home late parked the car in my new home car garage i woke up the next morning only to find 2 big puddles of oil on my new cement, took the car to a local dealer and was quoted $2,180.94 for labor and parts to get my car road worthy once again. We are very unhappy with this dealer since i called them and the refuse to take any obligation matters doing by selling cars without telling and or making a costumer aware of work needing to be done to and used cars sold at Damerow Ford.. As is they say.. Garbage, lemon cars, dishonest, Crooks is what best describes this dealer in my experience with these sale, Managers, and service Dept. Beware of when you buy from them.. BBB will get a notification as well. More

I went in to test drive a new 2013 Ford Escape (I had narrowed my purchases down to three vehicles). Once I was finished with the test drive, I prepared to leave and was asked simply "What price would y narrowed my purchases down to three vehicles). Once I was finished with the test drive, I prepared to leave and was asked simply "What price would you pay to stay?". I had done some research about the vehicle and figured I knew what a fair price for the car was. I gave them my number. After 30 minutes and a few questions about my trade-in, they came back with deal that met my price. I was surprised that they were so quick to get everything together. The other significant thing was their comments to me, that I was free to say no and go. There was no pressure to stay, no pressure to make a deal. They were honest and direct about wanting to sell the car, but were very sensitive about making it easy. They did not pressure me to stay or to buy that particular car. In my experiences, this was the best time I have spent buying a car. I felt no pressure to buy, and understood everything they were doing to make me a good deal on the car I wanted. In total, I spent about 1:45 minutes there and left with my new Ford Escape. If you're looking to buy a new car stop by and See Joseph Spencer or Aaron Noble. They made me a good deal and treated me right. More

Damerow handled my Factory Custom Order of my 2013 Ford Fusion Hybrid efficiently and professionally!**** Background: My beautiful wife drives a 2004 Saturn L300 in excellent condition and my old car wa Fusion Hybrid efficiently and professionally!**** Background: My beautiful wife drives a 2004 Saturn L300 in excellent condition and my old car was a 2002 Saturn SL (which I still love and have handed down in my family due to high mileage). Being a token Saturn family, we were faced with the sad reality that Saturns are not available in newer models... SO..., I did my research and looked at MANY cars, as I knew I was going to be keeping this next one for a while too. That's when I found the 2013 Fusion Hybrid. Looked luxurious and got reportedly better MPG than my Saturn (which was 33-39MPG). BIG REQUIREMENT for any replacement vehicle, which really narrowed the field even after 10-11 years of time. The only issue was that I was not planning on settling for any trade-offs on this new vehicle as I tend to keep them for a while; I wanted exactly what I wanted in the car and gave about 6 Dealers the chance to find it. Being military I believed that allowing a buyer program through my bank was the way to go as it gave me a break in cost. That meant an e-purchase though, which I'm not a fan of in general as I can't get to know the personalities behind the sale. Upside is that I saw more of the personalities than I thought I would. I can tell you which dealerships were stalling for new inventory, which hadn't looked and which decided I was too particular and didn't want my business. After a few offers of 95% solutions being turned down, Damerow Ford in Beaverton was the first to tap out and tell me that a Custom Order was extremely likely. Despite this, I gave the other Dealers some extra (soon to be discovered, wasted) time. That's when I went back to the ones whom knew the reality and weren't afraid to tell me. Mind you, this is a big deal in the car industry because that means that I would need to wait for the order which took around 11 weeks (over the Winter Holidays). That negates the impulse buy aspect. On the flip side, also a big deal for me since I am military stationed in a different state and needed a heads up to fly up and get the vehicle from my state of residence - OR. (Praise be no sales tax!). So the order went in ... wait... status update ... wait ... and then the long awaited call came in with delivery confirmed. After the call, I arrange with my command to fly up later that week in the only very small window I could manage to retrieve the car. Timing is everything and I was concerned that some inconsistency on the dealership's end would delay an otherwise well planned retrieval. My concerns were completely baseless -- Damerow Ford came through though in every sense! From when my flight landed at 7:30pm, my father (whom picked me up) and I went straight to the Dealership which was open until 9pm. Now I had already scheduled to get the car at opening the next day, but was reassured that I could go see her as she was stowed overnight in their service garage to keep her in pristine delivery shape for the next morning. So we stopped off. While not planned, but offered, I hadn't expected much of a warm welcome from the late night staff or even much of an acknowledgement. I was waaay off. The first salesman that walked up introduced himself and I informed him that I was picking up my car the next morning and he smiled, knew my name and walked us over to where she was housed for the night. Being that this was the first time that I had seen her, we looked at everything. The Salesman politely recognized that the situation was well in hand and backed away giving us 10-20min of time to check her out. No pressure, no small talk, no sense of frustration in dealing with another salesman's customer (whom he'd not be making any money from)... nothing. Just professional courtesy that I had assumed dead in the industry. Elated, as she was everything I had intended and hoped for, we turned in for the night. Returning the next morning, my concerns arose again as I prepared for some protracted sales process, when I really needed to hit the road for my drive south back to my home station in CA. I was prepped knowing that they opened an hour earlier than the finance guy was scheduled to arrive and that we'd have to kill some time, but much to my surprise, my salesman (Dale Monahan) had already smoothed that hiccup out by asking if the finance guy was able to come a little earlier due to my rare circumstances. I'm sure that a morning coffee and doughnut were bought in trade, but it happened and he was in about 7 minutes after we were. Process went quickly and smoothly despite my desire for custom Crater Lake vanity plates. ;) I was on the road early enough to make Redding (CA) an early stop and drive through the next morning to my command. This is an uncommon situation handled very professionally by a top-notch dealership. I write this with no reservation as to my sincerity and have already spoken to a few other Oregonian service members about the experience. I fully expect that they may be asked to repeat the process in the near term :) The car is amazingly beautiful and the buzz it is creating down here in CA is generating a lot of discussion. In every conversation and test drive though, Damerow Ford is getting their reputation out there... because they earned it and I'm all about ensuring a good turn is rewarded. - It will be back up in the area later this year for my 20yr HS reunion, and we'll probably swing by Damerow, just to say "Thank You" again... More

As a single female buyer this was the first place I did not feel talked down to, and my buying process was very fast and friendly... I even changed my mind over the warranty and the was no problem with tha not feel talked down to, and my buying process was very fast and friendly... I even changed my mind over the warranty and the was no problem with that. Very happy with my new used car. I primarily worked with dale in charge of Internet sales. More

Will Caffrey is a gentleman and really great to work with. He's extremely friendly, energetic, pretty funny and very knowledgeable. He allowed us the best experience by asking important questions to hel with. He's extremely friendly, energetic, pretty funny and very knowledgeable. He allowed us the best experience by asking important questions to help us understand all our options and guide us to the right vehicle. Will earned our business and we look forward to working with Will again for our next purchase this spring for our daughter's graduation present. Thank you Will, Damerow and Ford is lucky to have you! More

Great experience working with Ben Sterrenberg at Damerow Ford. I knew what I wanted and he helped meet what I was looking for in a specific auto package. I told Ben I didn't want to do a lot of "auto deal Ford. I knew what I wanted and he helped meet what I was looking for in a specific auto package. I told Ben I didn't want to do a lot of "auto dealership dancing" and he held true to my request. Finance guy working the paperwork was great as well. Local boy with six kids from Jacksonville, Oregon. The Damerow team made what is usually a stressful experience very easy. We ended up with a beautiful tuxedo black Ford Fusion Hybrid. Lovin' the ride! Thanks Ben! More

I worked with Kiyoshi on buying my vehicle over the internet. He was efficient and easy to work with. Kiyoshi checked back with me after some time to make sure that I was satisfied and that everythin internet. He was efficient and easy to work with. Kiyoshi checked back with me after some time to make sure that I was satisfied and that everything went well. I had one problem/miscommunication regarding the sale. Kiyoshi took the time to research my concern and provided a solution. More

Do not buy from this dealership. We traded in an old Ford Focus for a new Ford Focus and asked them to do a plate transfer from the old car to the new car. They did it and told us our new plates would arrive Focus for a new Ford Focus and asked them to do a plate transfer from the old car to the new car. They did it and told us our new plates would arrive in a few weeks. After nothing arrived, I received a call from the DMV asking me which plates I wanted to transfer over. I told them that Damerow said we were suppossed to get new plates, and the DMV told me that we should have kept the old plates. The DMV then asked me what happened to the old plates and I told them I that I assumed they were still on the car we traded in. Turns out, Damerow should have given us the plates from the car we traded in, but they didn't, and that car has since been sold. We bought the car in July and still, it is now November, have no plates or registration. Damerow has repeatedly said they would take care of it for us. We call Damerow at least 2 to 3 times a week and they tell us the same thing every time, which is that they are working on it and they will get back to us. When my wife called them today, Brian Ronstadt, the manager, told her that it was my fault because I told the DMV that I didn't know where the plates were and he HUNG UP ON MY WIFE! After contacting the DMV and doing a little review research online, this issue has happened numerous times at Damerow, which implies that they are either very slow learners, or there is something fraudulent going on. We have since contacted a DMV investigator, the Oregon Department of Justice, and Ford Headquarters to try and help us out. They have all opened up a case, so the issue must be serious. Bottom line, do not go to Damerow. More

Horrible horrible horrible!! They are scammers!! They lie and cheat! go anywhere but here! Worst customer service ever! they told me they fixed my problems and then just made it look as so! But didn't! lie and cheat! go anywhere but here! Worst customer service ever! they told me they fixed my problems and then just made it look as so! But didn't! More