Damerow Ford

I found the vehicle I wanted on CL - it was listed with Damerow Ford. I live 120 miles from Damerow, so most of the discussion and negotiation was conducted with Matt on the phone. It's always a risk to sh Damerow Ford. I live 120 miles from Damerow, so most of the discussion and negotiation was conducted with Matt on the phone. It's always a risk to show up at a dealer to buy a used car, you never really know what you might get. As it turned out, Matt was honest, helpful, attentive to my concerns, and bent over backwards to work with me. I took the train to Portland on a Sunday and Zach picked me up at the train station in the vehicle I wanted. Zach was well-informed about the vehicle and if he didn't know something, he said so. Even the financial representative was animated, friendly, explained options, and was very helpful. The Damerow team I worked with was simply first rate, trust worthy, and committed to making sure I got what I wanted. As far as a car buying experience goes, it was positive and even a little fun. If I buy another used car or new Ford, I would call them and ask them to help me out with it and I know they'd gladly do so. More

Ok I go in buy a car for what I want, then after I work the deal, I go in and sing the paperwork they throw a warrenty on me for $2788.00 and some window etach crap for an extra $400.00, telling me my car the deal, I go in and sing the paperwork they throw a warrenty on me for $2788.00 and some window etach crap for an extra $400.00, telling me my car might get stolen. So I singed the warrenty stuff, and did my research, and check all this stuff out. After I did my reasearch I canceled every littel ad on they threw at me, which was a waiste of money. Come to find out the car was still under a warrenty so no need for that. Then after 3 days the guy calls me back with a attiude, saying I made them look bad because I told them I was preapproved, and he said I wasn't, which I was because earler that day I talked to the bank and was confirmed I was. So they talked me into going threw there bank because they can get me a better rate which they did and I was pleased with. So I contaceted this bank, and they confirmed I was approved, and I went back in and singed paperwork. Now 2 days later I get a call, and they tell me, I am not a member and they dont have a car deal this brett guy is a idiot, because later on they said they would have to set me up to be member which the lady said she told this brett guy he had to do. So I assumed as a customer he had it taking care of. This guy has a small man attiude and think his xxxx doesnt stink, and sucks at being a finance guy, and made me feel like I was anoying him, being there sorry buddy if you didnt make any money off of me. Oh by the way the sales crew is ok but the manager is a pretty cool guy as well. More

This dealer lied and lied to us..beat around the bush about numbers wouldn't give us the amount of finance. It was a TERRIBLE experience, they are the most unhonest people we have ever dealt with. about numbers wouldn't give us the amount of finance. It was a TERRIBLE experience, they are the most unhonest people we have ever dealt with. I would NEVER purchase a car from them! They covered their face and talked about me while I was at the dealer. It was awkward. I felt like i was about to get the most ripped of deal of my life. I was very nice and pollite but they were not so. They wanted a bunch of money down. Pass this dealer up, there are much better prices eleswhere. Good luck! More

My wife and I came in on a Sunday, armed with all the info we needed, including a purchase plan thru my employer totally expected to be jerked around. But found our salesman Aaron Jungwirth to be very kn info we needed, including a purchase plan thru my employer totally expected to be jerked around. But found our salesman Aaron Jungwirth to be very knowledgable about not only the car we were interested in but went out of his way to research my employee plan and assist me in buying the car thru my plan. Later that night my wife and I had to laugh about how we had put up our guard expecting to be run thru the mill, yet were totally taken by surprise due to Aaron's professionalism and honesty.Still not a huge Damerow fan, but definitley a huge Aaron fan! Thanks Aaron! More

I came in to by a Fusion. I had done my homework and was prepared. A.J (Mr. Jungwirth) was informative, helpful and very pleasant. Not at all what you normally think car salesmen are like. I left buying the prepared. A.J (Mr. Jungwirth) was informative, helpful and very pleasant. Not at all what you normally think car salesmen are like. I left buying the Fusion , feeling very confident that I had gotten a fair deal. I would definitley by from Damerow Ford if A.J. was selling me the car!! The only thing that could have made the deal any more perfect was if A.J. WASN'T married!! More

We had a total of four different sales people talk to us during within an hour. The young man who helped us first was very sweet, but when it came to talking about price their were three others involved. We during within an hour. The young man who helped us first was very sweet, but when it came to talking about price their were three others involved. We had settled on a price with Joe, including a hand shake, but it changed quickly and we got the run around. Joe even called the dealership we were heading to next, to see if the car we were going to check out was still there. He lied and told us it had sold, however when we drove up the street to the other place it was still there. It was the worst sales experience eith of us have ever had. More

After trading my vehicle for a truck from Damerow Ford, I get a call from Jerry a WEEK later telling me they couldnt get me a loan. Of course I brought their vehicle back and got my car back...I demanded for get a call from Jerry a WEEK later telling me they couldnt get me a loan. Of course I brought their vehicle back and got my car back...I demanded for my downpayment(check for $1000) to be given back to me, but Jerry told me I would get it in the mail. So I waited another week, when to my surprise I find my checking account to be completetly overdrawn! Instead of mailing me my check, they deposit it! Causing me to have 13 overdraft fees, a bounced check and late car payment. I contacted Damerow for a full week about this problem. ALL I WANTED WAS MY MONEY BACK that they stole! Finally after talking to 3 different sales managers, GM's, finance people I got my $1000 back. BUT, they refused to pay for the overdraft fees that THEY created! 13 overdraft fees equaling $455! Why should I have to pay for something I didnt do? They stole my money, ruined my bank account, caused me to have a late payment on my current car... I told them I was gonna get whats rightfully mine. I will take them to court! I DO NOT RECOMMED THIS DEALERSHIP TO ANYONE! If you have questions and want to contact me, please do so at pansylosnocar@yahoo.com More

On Saturday January 24, 09 my Ford Taurus experienced a failure to start condition. I had the vehicle towed to Damerow Ford and was later advised that the fuel pump had failed. It was recommended that in a failure to start condition. I had the vehicle towed to Damerow Ford and was later advised that the fuel pump had failed. It was recommended that in addition to replacement of the fuel pump the fuel filter be replaced and a minor vacuum leak at the pcv valve be repaired. The Service Advisor gave me the repair costs and indicated that if all the recommended work was performed the dealership had a special 10% discount. While the price seemed high I had to get the unit repaired quickly and assumed Damerow would charge a price competitive with other local dealers. Accordingly I authorized them to proceed with repairs and the vehicle was picked up January 27. After delivery I decided to check costs with other local dealers. I found that the fuel pump, which Damerow charged $387.67 for, has a list Ford price of $283.38 and is available at all the other dealers for that price. The fuel filter was charged out at $24.95 and other local dealers charge the Ford list price of $19.67. These MSRP prices can also be found online. Labor costs are a more questionable item but based on the work done, as detailed on the Damerow work order, other local dealers quoted significantly lower costs for the work. Based on the above I contacted the dealership the afternoon of January 27 to ask if they had made an error and overcharged for the parts. The Service Advisor promised to look into the matter and promptly get back to me. Having no call by that Friday, January 30, I called and was advised that on checking with the parts dept. they had indicated to the Advisor that the prices charged were “the prices they had the parts on the books for”. The Advisor did indicate he would check further with the Service Manager and advise. The following week I had a routine “customer satisfaction” call from the dealership and advised them of my concerns and that I had not received any call back. They promised to have the situation reviewed. On Friday, February 6, the Service Adviser finally called and indicated he had been instructed to check other local dealers prices and that, having done that he would get with the Service Manager and call me back that day. Having received no calls I contacted the dealership Wednesday February 11. I was ultimately put in touch with the Service Advisor who indicated he “thought he had left a message for me and must have used the wrong number”. In any case he advised that the prices charged are “set by the owner of the dealership” and regardless of MSRP the dealer would not amend the charges. Based on my calls it seems evident that the “discount” the dealer gave was more than offset by the inflated parts prices and labor charges. I am also left with the impression that the dealership routinely sets parts prices in excess of MSRP. I would recommend avoiding this dealership unless you are willing to pay for inflated repair costs. You might also check with BBB on this dealership. They are not a member of BBB and their rating is less than sterling. As for me they will not see my three Fords or me again. Nor will I consider dealing with this company on my next new vehicle. More

Purchased a used vehicle, with low mileage, from Damerow Ford. Before the I even got home the coolant light came on. I added more coolant, a few days later the coolant light came on again. This problem cont Ford. Before the I even got home the coolant light came on. I added more coolant, a few days later the coolant light came on again. This problem continued as I tried to get some resolution from Damerow Ford. I took it to a mechanic who found hydro carbons in the cooling system which indicates it has either a cracked head or a blown head gasket. I've lost total power at 55 MPH four times now. A dangerous situation at that speed when all of a sudden you have no power steering, no power brakes and a sudden reduction in speed. Damerow Ford says too bad for you, should have bought the used car warrantly. Later found out by Carfax, car had been in accident and Damerow purchased it at an auto auction to put on their used car lot. I also have since found out they have an unsatisfactory rating with the Better Business Bureau. I understand why! Buyer beware if you plan to purchase a vehicle from them. Don't make the same mistake I did, I am now looking at a $1,700 repair job on a vehicle I paid over $14,000 for that isn't even fit to drive! More

First they claimed by telephone to be in the "COSTCO" car purchase program. I went to buy an Escape Hybrid, and chose one on the lot. They claimed the price was discounted from the sticker, but when negoti purchase program. I went to buy an Escape Hybrid, and chose one on the lot. They claimed the price was discounted from the sticker, but when negotiations started, they tried to charge me a $3000 PREMIUM! I got up to walk and ended up paying full sticker and no premium. When I checked with CostCo, they were NOT part of the program and CostCo had to write to them to tell them not to claim to be part of their program. Used car salesmen same as new car salesmen. Shop at Landmark at least they'll tell you the truth!! More