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Dan Cummins Chevrolet Buick - Service Center

Paris, KY

3.9
83 Lifetime Reviews Review Dealership

83 Reviews of Dan Cummins Chevrolet Buick - Service Center

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December 25, 2020

"Prompt courteous staff; eager to serve their customers!..."

- twnolder

Prompt courteous staff; eager to serve their customers! Assured me that they would call as soon as my vehicle was done, and they did! It makes it a lot easier to bring my vehicle in for service or repair and know it will be taken care of.

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Recommend Dealer
Yes
Employees Worked With
Dec 28, 2020 -

Dan Cummins Chevrolet Buick responded

Thank you for the wonderful 5 star experience review! We truly appreciate your business!

July 14, 2020

"Waited 2 hours for 20 minute test drive / denied service?"

- jafa

I arrived early at 9 am and was checked in promptly but then waited in their lounge for over 2 hours. I went to the service desk and asked for an update. About 20 minutes later I was told that the service manager was just now test driving my 2019 chevy colorado (15,000 miles) to determine if my claim was valid? He denied the transmission service based on his short test drive and not completing a computer analysis? I requested a better explanation for denial and both the service desk lady and service manager guy talked with me for a few minutes before I left the dealership so that was appreciated.

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Yes
Employees Worked With
Melissa, Ricky
January 04, 2020

"Overall, it was a good experience. There was one small..."

- marthahutsell

Overall, it was a good experience. There was one small hiccup which was promptly addressed. The employees were extremely apologetic for the oversight. Good visit

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Yes
Employees Worked With
Michelle
December 07, 2019

"Always a very friendly greeting when you arrive. No..."

- lee_abney1

Always a very friendly greeting when you arrive. No waiting in line. Nice clean waiting areas with refreshments. Updates if you are longer than expected. Informed of a recall I didn't know about.

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Yes
Employees Worked With
Gary Mingey
December 06, 2019

"Service went good. Was in and out in 20-25 min. Waited in..."

- donwagoner48

Service went good. Was in and out in 20-25 min. Waited in the waiting room. Only thing was the tv reception was going in and out. But I read on my phone so it was fine.

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Yes
Employees Worked With
December 05, 2019

"I had an appointment for a recall on my truck and..."

- Gary

I had an appointment for a recall on my truck and everything went as planned.... on time and completed . Thank you! Very pleased with the service I received!!

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Yes
Employees Worked With
November 26, 2019

"Went in for oil change and was out in just a few min...."

- keltrish

Went in for oil change and was out in just a few min. Quick service. Got there early and was able to get right in.

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Yes
Employees Worked With
November 19, 2019

"Attitude"

- bbapples

Service adviser asked if I there for oil change and tire rotation. I told him that two of the tires were installed within the last 6 months. He stated that if I did not want the tires rotated, he would remove the rotation from the scheduled service. I told him to rotate them. I asked if they could re-install the Buick emblem that fell off the passenger doorframe. He basically told me how to do it myself. I asked to wash the car and he said it was closed. I don’t know why they call it a SERVICE Department.

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Recommend Dealer
No
Employees Worked With
Gary Mingey
November 07, 2019

"Took too long"

- Unhappy

Went in for oil change and tire rotation, appointment was for 11:15, I left at 12:40. Tire pressures were not equaled out, washer fluid not filled

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Recommend Dealer
Yes
Employees Worked With
Candy
October 19, 2019

"Yearly revision "

- Felix Campos

Was great. The attention was personalize great people , was great experience I recommended this place to everyone who wants to buy or do service for the vehicle

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Recommend Dealer
Yes
Employees Worked With
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