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Dan Deery

4.1

7 Lifetime Reviews

3900 Alexandra Dr, Waterloo, Iowa 50702 Directions
Sales: (888) 515-1359

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7 Reviews of Dan Deery

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August 06, 2018

"Questionable Standards "

- Emily

We had a disappointing visit with this dealership. We reached out inquiring about a specific vehicle asking several questions and was told it was in great shape and ready to be seen. A couple days later my husband and I make the 100 mile trip to visit the dealership. A sales lady was very quick to engage us and provide assistance as soon as we stepped out of our car. She found the vehicle that we were considering and I excitedly opened the doors. I was surprised when it turned out there were magazines, coins, straw wrappers, etc. throughout, as well as other personal products in the cup holders and console. The interior was a light color and there were dark scuffs and smudges. I could feel crumbs beneath my legs and an empty water bottle rolled off the console during the test drive. My initial impression was of disgust and sheer disappointment as the vehicle wasn't prepared for sale. We looked briefly at a second model which didn't have trash in it, but did have quite a bit of dog hair in the back and should have been vacuumed. We have been to many dealerships over the last month and I have never seen cars shown in worse condition. We were told that the vehicle was being used by one of the employees as a demo which was supposed to excuse the condition it was being shown in. The vehicle had 2500 more miles than listed online and no adjustment were made to the price. We were told the "computers glitched" and already marked the price down below where the dealership was making money. Bottom line is that we walked in ready to buy this vehicle. We understand it would get cleaned prior to obtaining the keys. However, this was the first impression we had with this dealerships professionalism and commitment to the customer experience. We ended up leaving the dealership questioning their standards, it wasn't worth the drive out for us.

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Recommend Dealer
No
Employees Worked With
Finance manager and sales associate
June 09, 2018

"Great sales rep"

- dave0749

Vickie Butler was very professional. She took time, answered our questions, and was very accommodating. We made the decision to purchase over several weeks, and she stayed with us through the process. Thanks, Vickie!

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Yes
Employees Worked With
Vickie Butler
November 05, 2017

"Oil Change/ switch services from Alaska to Iowa"

- Iowabornandraised

long story short we moved from Alaska to Iowa recently and knew the “stigma” behind Dan Deery’s to be “overpriced” and “cons” but when I brought my brand new Jeep in to be serviced I was greeted with nothing but professinalism and genuinely great service. Although they would not uphold a oil plan from another dealer (which wasn’t expected but it’s a brand new Jeep and we were told we would be able to switch dealers for services) I upgraded to synthetic oil at a somewhat reasonable price, and in and out in almost 15 minutes start to finish flat. Very pleased and will be returning for services and etc in the future.

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Recommend Dealer
Yes
Employees Worked With
Blaine Nichols
September 18, 2017

"Fair and friendly"

- mac1863

Have always been treated fair at this dealer. Great deals when buying and great service. went in for oil change and asked for a quote on tires. Was told a fair price and ask when they could do it. Then said now if I wanted in and out in 1 hour. Always friendly and courteous.

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Recommend Dealer
Yes
Employees Worked With
Marv for service and Craig and Jamie for sales.
June 04, 2016

"Bait and switch and increased interest rate from bank quote"

- Dave Gansen

I needed a vehicle as my wife is physically challenged, So I picked out a van. The wife uses a wheelchair and the van had no trailer hitch package so the dealer said he would add the trailer hitch and geve me a check to have one installed. Toyota does not install them anymore .So we settle on the van and was told the bank quoted a certain rate but when we went to sign papers they increased the rate by 1.5%. They told me th bank changed there mind and set it higher. after we hassled over that I got hoime and found out the cost for the hirtch was financed in my total to finance. Right? Are you kidding me that we have the scams going on at our local car dealerships. It should be against the law foer them to step on my interest rate from bank ans the hidding of expenses they said they would pay.

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Recommend Dealer
No
Employees Worked With
Deery family member
August 28, 2015

"Stereotypical Used Car Salesman! Truck Center in Cedar Falls"

- Mike C.

This was the most frustrating and angering car buying experience of my life. I live in Cedar Falls so wanted to give the local dealers a shot at finding me a good deal on a Dodge Grand Caravan. I walked in and talked to a salesman name Derek. I told him about a bunch of 2014 SXT I had found online and asked if he could find me something similar for similar money. He found me a van the next day so I went in to look at it. It was a great van and my wife and I planned on buying it. We were $300 away from making a deal. Derek sent me home with the van to show my wife. I took the van back that night with the understanding that we were serious about buying it but were still a few hundred away from making the deal. The next day I tried to get ahold of Derek but he would not get back to me. I could even see that he had received and read a text msg I sent him from my Iphone to his. I guess he didn't know he had his msg setting set to let others know after he read his msgs. The next day I called him and he made up a lie about being off the day before. He called me back 3 hours later to tell me someone else sold the van while he was gone. I later found out that he sold the van to someone else the day he claimed to be "off" at a higher price than he was offering me to buy it. A different salesman sold him out to me and also revealed that the story he told me about the 80 year old couple that traded the van in was a load of crap too. Shady guy and a shady dealership. The other Dodge Dealership they have in Waterloo found out about what happened and said they would make everything right for us just to keep us as customers. Instead, they wasted 3 hours of our Saturday for a new van that was already over priced. I've never had a good visit to any of the Dan Deery Dealerships and that's why I have not and will not buy anything from a Deery. Everytime I've been to their dealerships I always watch the way the salesmen interact with the customers and the majority seem to try to "handle" the potential buyers. It's salesmen like Derek at the Dan Deery Truck center off main street in Cedar Falls that put such a sour taste in peoples mouths about used car salesman. Deery Dealerships and this particular salesman are the stereotypical used car salesman type. Do your research. Dan Deery vehicles are always higher priced than anywhere else in Iowa. That's why I bought a used Toyota Camry from Cedar Rapids Toyota in 2010 for $4,000 less than the sticker price of similar Camrys that had more miles on them at Deery Toyota. Drive a few miles and save a few thousand dollars.

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Recommend Dealer
No
Employees Worked With
Derek
December 14, 2013

"you WILL be screwed over here. they won't let you..."

- avgguy

you WILL be screwed over here. they won't let you leave without a car and will make up lies to make you get a car. Don't believe a word anyone says there just stay the heck away. Every time I drive by now I flip off the dealership. save your self the trouble and just stay away, I REPEAT STAY AWAY!!! plus cars are all $3000 over market value and they have tons of hidden damage on every vehicle.

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Recommend Dealer
No
Employees Worked With
too many to count
1
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