We had a disappointing visit with this dealership. We reached out inquiring about a specific vehicle asking several questions and was told it was in great shape and ready to be seen. A couple days later my husband and I make the 100 mile trip to visit the dealership.
A sales lady was very quick to engage us and provide assistance as soon as we stepped out of our car. She found the vehicle that we were considering and I excitedly opened the doors. I was surprised when it turned out there were magazines, coins, straw wrappers, etc. throughout, as well as other personal products in the cup holders and console. The interior was a light color and there were dark scuffs and smudges. I could feel crumbs beneath my legs and an empty water bottle rolled off the console during the test drive. My initial impression was of disgust and sheer disappointment as the vehicle wasn't prepared for sale. We looked briefly at a second model which didn't have trash in it, but did have quite a bit of dog hair in the back and should have been vacuumed.
We have been to many dealerships over the last month and I have never seen cars shown in worse condition. We were told that the vehicle was being used by one of the employees as a demo which was supposed to excuse the condition it was being shown in. The vehicle had 2500 more miles than listed online and no adjustment were made to the price. We were told the "computers glitched" and already marked the price down below where the dealership was making money.
Bottom line is that we walked in ready to buy this vehicle. We understand it would get cleaned prior to obtaining the keys. However, this was the first impression we had with this dealerships professionalism and commitment to the customer experience. We ended up leaving the dealership questioning their standards, it wasn't worth the drive out for us.