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Pilson Auto Center
Mattoon, IL
313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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313 Reviews of Pilson Auto Center
May 01, 2024
My car door was wind damaged. I had an 8:00 am Monday appt and 10 minutes after I had arrived they told me the hinges hadn't been painted and I had to come back. When I called a I had an 8:00 am Monday appt and 10 minutes after I had arrived they told me the hinges hadn't been painted and I had to come back. When I called a week later the lady said she'd call me back in a half hour and never did. I finally called again a few days later and got another appointment. I told them I wanted a car to drive as it was to be a three hour fix. When I got there I was told it would take ALL DAY! But I did have a car so I spent the day in town. Got the car around 4:00 pm and drove home, noticing wind noise through the drivers door. When I got home I noticed a 1/4 inch gap. I called them and they said to bring it back. I had other plans for the weekend so took it in and they fixed it in thirty minutes. I am happy with the fix, no wind noise. There are several new service staff and I wonder if the owner has trained them properly. I did have to wait in the waiting room and the TV is not working and hasn't been fixed in months. It has a blue screen. More
by maudesattic
Employees Worked With
Jordan--great to work with
Helpful April 24, 2024
Friendly, fast and reliable. They always go above and beyond my expectations, will continue to take my vehicle there for service! They always go above and beyond my expectations, will continue to take my vehicle there for service! More
by Smitty
Employees Worked With
Lila and JR
April 24, 2024
Great service department. Buying our new Ranger from Tracey Hardesty was a great experience, very knowledgeable and helpful. The expertise of Jason on taking care of the pape Buying our new Ranger from Tracey Hardesty was a great experience, very knowledgeable and helpful. The expertise of Jason on taking care of the paperwork when buying the new Ranger. More
by Thunder194649
Employees Worked With
Tracey Hardesty, Jason in finance.
April 17, 2024
Kristy; Was very helpful and easy to work with. I like we didn't get into playing price games. I knew with my truck was worth and you were fair with your truck price. I like we didn't get into playing price games. I knew with my truck was worth and you were fair with your truck price. More
by CCJJ2
Employees Worked With
Kristy G
April 17, 2024
Pilson is the best! Purchased our 4th vehicle from them. Always use the same sales person. Everyone is extremely courteous, and very knowledgeable. Purchased our 4th vehicle from them. Always use the same sales person. Everyone is extremely courteous, and very knowledgeable. More
by cazee68
Employees Worked With
Chris Miller
