I got a telephone call from Megan Daring asking about my recent experience. I asked 'did you not see my on-line survey review which was not favorable with regard to my experience when I returned to pick up my vehicle after it's repair of the sunroof tubing?" She advised 'no' she had been out of the office for several days so I told her what I had written'. Here is a copy of my written on-line survey:
I was very happy with my Advisor Bob Register. He immediately knew what was wrong with the sunroof tubing and the need for it's total replacement.
When I came to pick up my car after the replacement had been done I again was pleased with Advisor Register and the gentleman that helped me get my keys to car and the bill since Bob was busy with another customer. I was not pleased; however, when I went to get into my vehicle and the front floor was STILL sopping wet. It apparently was not wet vacuumed prior to my receiving the vehicle and I was shocked, to say the least. I could put my whole hand down on the floor carpeting and could see water coming up from my fingernails and hand. I went back inside to Customer Service and spoke with Bob so both he and I looked at my vehicle and he too, was indeed, shocked when it was STILL sopping wet. He advised me he had sent back to the shop to be cleaned up prior to my arrival but they apparently had not done so. He went back to the shop area and in about 20 minutes came out and said it had been taken care of. We walked to the car and we realized it was still wet but no where near what it had been. He said if I still had problems with the floor after I left we could bring it into the shop one day and could have fans dry it out. I told him I would let him know. BOB was very helpful and I was not displeased with him, but I was not pleased with the flooring problem"
She apologized for what had happened and said she would send me a $25.00 fuel card to give me a positive aspect to my recent experience and apologized for the wet flooring. She would bring this to the attention of the General Manager. (I actually received the fuel card 12/28/2018 - so thank you Megan). I thanked her for listening.
She is very professional and is a great asset to Vaden Chevrolet.