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Danbury Chrysler Jeep Dodge Ram FIAT - Service Center
Danbury, CT
716 Reviews
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716 Reviews of Danbury Chrysler Jeep Dodge Ram FIAT - Service Center
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October 14, 2013
Ok...I live in NYC and I wanted to avoid the Lying, Cheating unfair and uncouth attitudes in the Big City.....unfortunately I did not read your reviews carefully enough. I made an appointment with the Cheating unfair and uncouth attitudes in the Big City.....unfortunately I did not read your reviews carefully enough. I made an appointment with their female receptionist for 7:30 am a week in advance. I slept in the parking lot that night to avoid traffic, and since I was there with a brake problem I didn't want to drive it in rush hour. When I arrived at the door one of the other service people said "Can I help you"? And I said I have an appointment at 7:30am. He said in a snide way " You know the technicians don't get here until 8." I didn't understand why he said that....how about offer me some coffee and turn on the TV in the waiting room instead of treating me like crap out of the box. It was his receptionist who told me to be there at 7:30. Finally at 9am they get to me after they served the other customers who came after me. The Tech came out to my truck....He touched my brake pedal and said "I don't even need to test drive this ....I know it's the Master Cylinder" that took 2 minutes and we where back inside. John Spina was assigned to have me fill out paperwork and be my service rep. He said do you want your Truck back today. I said yes , sure that would be great. That was 9:30am. I went to my friends house to wait. 5:15pm rolls around and no one calls. So I call....the service dept answering machine goes on. I'm livid....I call the sales sept which is open until 6pm. They transfer me to John...he picks up. I say John can I come and pick my car up. He says no...we never touched it...we were too busy. And there are no technicians who are able to do your job on Sat from 8 to 4pm . So is Monday OK? I reluctantly said ok....hung up the phone and went to read the reviews.....apparently I missed all the 1 star or less reviews on this guy John Spina. I decided to get my Truck out of there on Mon at 8am. You won't believe this ....when I asked for my keys, they said I owe them money. i said what for? you didn't work on my truck. John said you owe us $54 dollars for the tech looking at your truck. I said that took 2 minutes....I'm not paying .....I went off on a triage, and the Dealership manager bellowed from another office..."John..give him his keys....we'll work on it later". The icing on the cake was they parked my truck under a tree and it had bird crap all over it. These guys are the epitome of rudeness, thievery and deception. STAY AWAY More
by breakfastclub
Employees Worked With
John Spina
Helpful September 27, 2013
Made an appointment for a quote for rust under my front end of car. The quote came in comparable to another. Will decide whether to make another appointment for service. end of car. The quote came in comparable to another. Will decide whether to make another appointment for service. More
by pattyprin
Employees Worked With
Toby Baker
June 21, 2013
Worst service department ever. Had truck towed out of there and brought somewhere else to fix their mistakes. Service manager is arrogant and techs unqualified. there and brought somewhere else to fix their mistakes. Service manager is arrogant and techs unqualified. More
by lfedorka
Employees Worked With
John Spina
April 28, 2013
Have used before with reasonable success. I am NOT the average reviewer. My car is my office and I cover LINY to RI including CT as a sales rep. I live 10 minutes from the dealership. They recently underw average reviewer. My car is my office and I cover LINY to RI including CT as a sales rep. I live 10 minutes from the dealership. They recently underwent changes to staff in service dept (for what reason I do not know). The bozo I was dealing with said he would get my car in for an oil change. It took so long I dozed off in the waiting room. When I awoke, I went to the service writers desk and said I noticed my car was outside was it all done? To his amazement and mine he explained they forgot about it and never pulled it in. I am so sorry we will do it now etc. etc.. Remember, my car is my office. I asked them to look at my window and advise what I need as pass window was on the blink and would go up and down without stopping when the switch was engaged. Later John said I would need a new window regulator. Fast forward and I called to make another appointment to get my new window regulator for $385.00 installed, a synthetic oil change and my own brake rotors and pads as I explained that I am going through the brakes too often and wanted to try another brand. After waiting for two days for a return call the servicer called me to explain that they would not put my own parts on the car. No problem I said as I knew any dealer would be happy to take my money for such an easy task. I called Newburgh Park Motors in Newburgh NY. They are 35 min away versus 10 but I have had great luck in the past with them. I called Sat morning not expecting to get in. Terrell told me no-problem. Oh, and I didn't need a regulator because unlike the idiots at Danbury who I had just recently done a $1500.00 service with, these guys checked for codes. The tech said all I needed was an update. Thanks! See ya Danbury Jeep and to think that I tried to save the relationship by calling and leaving the service manager a polite VM explaining the situation and didn't even return my VM. If I worked like these clowns I would be fired! Shame shame no credibility and a real embarrassment! More
by germanshepherd13
Employees Worked With
John
August 13, 2012
I purchased my Jeep a year ago from this dealership. Ray was an awesome salesman, the best experience I've had purchasing a vehicle. The staff is very friendly and helpful. Definitely satisfied with my Jeep was an awesome salesman, the best experience I've had purchasing a vehicle. The staff is very friendly and helpful. Definitely satisfied with my Jeep and the price. Recently I have had some leaks in the soft top of my Jeep. I brought it back to be fixed, a day after I got my Jeep back, it rained and I noticed the same leaks. I brought my Jeep back once again to be fixed and I was given a rental for almost a week until parts came in and it was supposedly fixed again. Days later it rains and once again I have the same leaks. I am not a Danbury resident. I live in Stamford Connecticut, which is about 35 miles away. It takes almost an hour to get to the dealership and another hour to return home. I am missing hours from work, putting mileage on my car and also wasting gas driving back and forth to keep getting serviced for the same problem. There isn't any compensation for any of this and it is very frustrating. My experience with this dealership has been top notch, until dealing with the service department not properly repairing my vehicle. All in all, I love the dealer and would recommend Ray to friends and family to purchase a new vehicle. Just not to get any repairs or service done. More
by ksmith924
Employees Worked With
Ray Pacheco
June 14, 2012
Stay as far away from Danbury Jeep Chrysler as possible. They are the worst! I have given them 3 chances now and all 3 were horrendous. They bait and switch even on service, charge you for things they did They are the worst! I have given them 3 chances now and all 3 were horrendous. They bait and switch even on service, charge you for things they didnt do and are RUDE. This goes for their service dept and their auto body shop. Go elsewhere. In fact RUN elsewhere. More
by CTJeep
Employees Worked With
Joe and Jeff
