Danbury Pre-owned Center

I would like to comment on my terrible and terrible experience with this Dealer. My wife and I were looking for a BMW X5 diesel and after some searches on car sales websites we chose 3 vehicles and on experience with this Dealer. My wife and I were looking for a BMW X5 diesel and after some searches on car sales websites we chose 3 vehicles and one of the Dealers was closest to our house. The Dealer by the name Weeks Pre-Owned was apparently trustworthy as he was an Audi Dealer. I asked my wife to make a note and explain the limitations we had to finance this vehicle and the sales representative was very attentive and said that we could go for a test drive and would look for a financing solution that would be of interest to us. I went to the Dealer on November 22nd at the scheduled time and before we started trading values ​​and the test drive I explained again my limitation to have the car financing even though I made a down payment of 45% of the car's value. And again I was informed that there would be no problems. Given this information, I went to test drive. To my surprise the car had no fuel and the test drive had to be done in the Dealer's parking lot because if we did it outside we would run out of fuel. I did a little test drive with the car and decided to close the deal and fill out the paperwork for the financing. I filled out all the paperwork and was asked for a deposit of $1,000.00 which I paid with a check. As it was outside business hours, the sales representative informed us that we would have the answer on November 23 in the morning. I also requested that not many hard inquiries were made so that my credit score would not go down and that if there was a bank denial I would have already approved one in another bank and could pay for the car with this second option. On the 23rd of November we didn't get any response from Weeks Pre-Owned and by the end of the afternoon we decided to call and the response was that the financing was not approved. We then scheduled the 25th of November for me to return to the dealer to see what options we had. We went back to the Dealer and I asked if I could use my bank to buy the car and to my surprise the Sales Manager Mr. Al Difusco informed me that he didn't work with my bank because it was a Junk Bank. At this point, we decided to cancel the car purchase and buy another car at another Dealer. We bought the car at another Dealer and asked for a refund of the amount paid of $1,000.00 which was informed that it had already been requested and that we would receive a check within 3 days. The 3 days have passed and we haven't received the refund check. We called again and were informed that we would be receiving the check within the next few days. The next few days went by and again we didn't receive the check. On December 3rd I asked my wife to go to Weeks Pre-Owned and see what was happening and why the check was delayed. She went to Weeks Pre-Owned and to our surprise the check had not even been filled out and mailed. Summary of the bad experience: We wasted our time; We were tricked 3 times; We trust the wrong company. Weeks Pre-Owned never again, stay away from this company. More

Ronnie Rodriguez is an absolutely amazing salesman! He is honest, patient, and really cared about us being happy and secure in our purchase! So so grateful for him! Also Scott Litt was a huge help. All aroun honest, patient, and really cared about us being happy and secure in our purchase! So so grateful for him! Also Scott Litt was a huge help. All around very positive experience. More

such a great experience working with Ronnie i couldn’t have asked for a more experienced car sales men especially when it comes to pre own cars you just never know but Ronnie was patient and very helpful have asked for a more experienced car sales men especially when it comes to pre own cars you just never know but Ronnie was patient and very helpful with every step of the car buying process next car would definitely be from him More

Ronnie Rodriguez was so friendly, professional, knowledgeable and accommodating. He is the reason I would come back again to Weeks Pre-Owned Center!! A great experience from beginning to end! knowledgeable and accommodating. He is the reason I would come back again to Weeks Pre-Owned Center!! A great experience from beginning to end! More

Derek Smith was awesome. He got us a great trade in value for my old vehicle in place of a VW Tiguan. He thoroughly explained the entire process to my fiancé and I and was very personable. We are very happy for my old vehicle in place of a VW Tiguan. He thoroughly explained the entire process to my fiancé and I and was very personable. We are very happy with our new purchase and couldn't be more grateful for the fantastic deal we got, during these high marketed times of Covid. Plus our new vehicle was ready for pickup within 2 days, squeaky clean! Thank you Derek! More

Derek was really helpful with the purchase of my A6. Great guy! He went the extra mile! Great guy! He went the extra mile! More

Most friendly sales stuff. I bought 2017 Ford Edge from this dealership online recently. This car is perfect. I have good experience. Thanks! this dealership online recently. This car is perfect. I have good experience. Thanks! More

I leased a VW and when the lease was up, I returned the car. I have regretted that from day 1. We found a newer VW on your web site and immediately went on line to purchase it. The purchase went withou car. I have regretted that from day 1. We found a newer VW on your web site and immediately went on line to purchase it. The purchase went without any problems and we drove over 400 miles to pick it up. Thank you Derek for everything..no complains here!! More

The entire team at Weeks Pre-Owned were incredibly helpful from the minute I stepped into the dealership until I left with my car. Stephen was excellent at explaining the different vehicles they had o helpful from the minute I stepped into the dealership until I left with my car. Stephen was excellent at explaining the different vehicles they had on the lot and did a tremendous job explaining all the features of the car I ultimately purchased. He was patient with me as I gathered all my paperwork for the trade-in and made it really easy to get into my new car. Really appreciate the professionalism of this team. More

Richard was a pleasure to work with explained the process clearly and made the experience an easy process would recommend to anyone purchasing a vehicle. clearly and made the experience an easy process would recommend to anyone purchasing a vehicle. More