Daniels Long Chevrolet

@danielslongchevy @danielslongchevy the staff was phenomenal, Marisa to Michael to Derek the manager to Brian the finance manager they made the expierence stressless and simple. They will make your b phenomenal, Marisa to Michael to Derek the manager to Brian the finance manager they made the expierence stressless and simple. They will make your budget fit to what you want. Brian is amazing he will make it happen. Can't thank you enough! More

I brought my recently purchased Corvette to Daniels Long Chevrolet on April 18th due to a check engine light. I was told it would be checked that day and that I’d be updated. Three days passed with no commu Chevrolet on April 18th due to a check engine light. I was told it would be checked that day and that I’d be updated. Three days passed with no communication. I called twice on April 21 and was told the advisor was “busy.” I finally drove there on my lunch break and was told the technician had been pulled off my vehicle and the advisor would be off for the next day and a half. Later, I requested a simple copy of the diagnostic report. I was told that wasn’t possible and I’d need to wait for the original advisor to return. Frustrated, I returned that evening to pick up the car. The employee who assisted me looked it up and said no diagnostic had ever been performed. My car had been sitting untouched for three days. The next morning I took the vehicle to Mike Maroone Chevrolet. They had me checked in, diagnosed, and communicating with updates within 10 minutes. That’s what real service looks like. Based on this experience, I wouldn’t trust them to service a lawnmower. More

DANIELS LONG CHEVY DEALERSHIP IS 100% PATHETIC AT THEIR SERVICE.....MY NEW 2023 CHEVY SILVERADO 1500 WAS BROUGHT IN AT 2300 MILES FOR BRAKES MAKING LOUD NOISES....DIFFICULTIES STOPPING....BRAKE CHATTER ETC SERVICE.....MY NEW 2023 CHEVY SILVERADO 1500 WAS BROUGHT IN AT 2300 MILES FOR BRAKES MAKING LOUD NOISES....DIFFICULTIES STOPPING....BRAKE CHATTER ETC......THEY SAID NOTHING IS WRONG.....BROUGHT IT IN FEW OTHER TIMES FOR BRAKE PROBLEMS.....RECALLS ETC....FAST FORWARD TO 3 WEEKS AGO WITH THE VEHICLE HAVING 21,000 MILES.....NOW ALL OF A SUDDEN THE BRAKES ARE BAD ( SENSOR SAYS 85% GOOD) THEY ARE CRACKED AND ROTORS ARE SHOT.....THEY WANT OVER A $$ 1000 TO FIX AND TELL ME IT'S NOT UNDER WARRANTY......KEEP IN MIND THE "WARRANTY" IS 3 YEARS 36,000 BUMBER TO BUMPER....B.S.....NOW THE VEHICLE ALSO BURNS 1QT OF OIL EVER 1000-1200 MILES....THEY TOLD ME THAT'S NORMAL.....I WAS BORN AT NIGHT BUT NOT LAST NIGHT.....ADDITIONALLY THEY NEVER RETURNED MY NUMEROUS CALL.....I'D GIVE THEM A NEGATIVE 10..... More

This review is about the extended warranties offered on a new vehicle purchase and issues with the service department due to extended warranty repairs and severe lack of communication. If you purchase a car new vehicle purchase and issues with the service department due to extended warranty repairs and severe lack of communication. If you purchase a car from Daniels Long DO NOT buy the Extended Warranty from them, shop on your own and buy it through many of the other reputable companies available. When I purchased my vehicle new from Daniels Long I purchased the offered extended warranty. Just outside of the manufacturer warranty the transmission failed in my vehicle. I tried to have a different dealership repair my vehicle, but Daniels Long would not release the Extended warranty for my vehicle to be repaired by a different dealer as the vehicle was within a 50 mile radius of Daniels Long. If the vehicle is within the 50 mile radius of Daniels Long, the vehicle must be repaired by Daniels Long per the extended warranty. I had to have the vehicle towed to Daniels Long from the dealer it was at. The extended warranty offers a rental vehicle for 6 days max for repairs, I was without my vehicle for almost 6 weeks waiting for a transmission replacement and no rental vehicle was ever offered, not even the 6 days covered by the extended warranty company. Various difficulties with getting a remanufactured transmission, a cancelled transmission order, no communication of additional diagnostic charges above and beyond the transmission repairs when other issues were found but the extended warranty company refused to cover the repairs. So, I have an engine that could fail at any time since the extended warranty company wouldn't repair it and I was shocked to be billed for diagnostic work I never authorized on the engine and never ask if I wanted repaired out of pocket. In addition, the assigned service advisor stopped communicating as they had resigned, the assigned mechanic quit which delayed repairs even more. No communication for any of the issues, delays, or costs were ever communicated by the Service department or service manager regarding my vehicle. More

I wrote Daniels Chevrolet with questions regarding A Bolt EUV. First response was canned and generic. When I responded with the same questions a second time I got no response. I took my business elsewhere EUV. First response was canned and generic. When I responded with the same questions a second time I got no response. I took my business elsewhere and purchased from one of their competitors who treated me right. Daniels Chevrolet is a terrible dealership. More

From the experience of purchasing a truck that was like going to the dentist. To getting all the assessories installed in the service department. Their experienced mechanic too triple the time that was al going to the dentist. To getting all the assessories installed in the service department. Their experienced mechanic too triple the time that was allotted in the book to install tow hooks that took two times when ordering to get the correct ones. Same with the rims that was ordered. Wrong rims ordered so had to reorder. The sales person was not experienced to be an asset and the service department does not reflect a positive experience. For the first service. New KID was assigned to me as my service advisor. To sum up our interaction when dropping off my car. I had questions as to why certain questions were necessary and he laughed in my face as I was ignorant. Not acceptable at all in any service oriented industry my service advisor had 2 kids with him distracting him from his job. When my truck was done. My advisor stayed on the phone instead of asking another person to take care of me. So I asked. I am happy to say that even though this truck is not a year old that I am selling it and am glad that I never h a very to go back to this dealer. My advise to anyone that may be thinking of buying from this dealership is to go elsewhere. There is other dealers in town and though I don't know how they are. It cannot be this bad that I experienced. More

Not a good first impression for them. We are having some problems with are 2015 Traverse. and will not go back to Mike Moornie chevy . Went in last Saturday to take to someone about get We are having some problems with are 2015 Traverse. and will not go back to Mike Moornie chevy . Went in last Saturday to take to someone about getting it looked at and do a better job. Talked to Roger there and got a good feeling about Daniel's long chevy. I thought we set a appt up for Friday and we left our traverse thur night . Friday came and no call. I called about 1 pm and was told Roger was at lunch. He called be back at 140pm and told me there were just taking it in to look at it and would get a call when he gets so. Info on it. 5 pm comes around no call so I called and left a message. Got a call back at 545pm. Roger said the tech had another big job and didn't get to look at our vehicle. He said he could get to it on Monday. We picked up our vehicle sat and will find someone else to look at it More

Roger was my service advisor and he was great! He was super patient and answered all my dumb questions. The dealership is really nice and has great amenities if you’re waiting there for your car. He was super patient and answered all my dumb questions. The dealership is really nice and has great amenities if you’re waiting there for your car. More

Fantastic service dept, thank you Beau, it was great after the nightmare at Mike maroons south. service dept, had my truck 2 days, never got in shop, even though we had appt after the nightmare at Mike maroons south. service dept, had my truck 2 days, never got in shop, even though we had appt More

Vacationing from Texas and my chevy duramax had engine light on. Pulled up to this dealership and the service guy Beau was like an angel to me. He went the extra mile to take care of my truck's problem so light on. Pulled up to this dealership and the service guy Beau was like an angel to me. He went the extra mile to take care of my truck's problem so we were able to be on the road again without messing up our rv reservations. Completely satisfied with the service. More