Daniels Long Chevrolet

Unfortunately today was my last day as a service customer. Im disappointed after 3+ years of living here this place has service my 2019 Chevrolet Trax. I probably should have started looking for ano customer. Im disappointed after 3+ years of living here this place has service my 2019 Chevrolet Trax. I probably should have started looking for another service back in 2021 when they had to break my oil pan off and replace it during a routine maintenance because technicians there previously put the bolts on too tight. Anthony in service was there then and helped me during that time. Anthony is no longer there now in 2022 so I had Roger in service help me. Roger is a great service advisor. When I brought my Chevy Trax in for another scheduled routine maintenance last month (June 2022) I brought to the attention that my car overheated when I was up in Denver on a 100 degree day and that it stopped overheating after a few minutes. This would be the only issue I have seen since purchasing this car back in 2019. I was told that day other than my 60k service that needed completed that everything else checked out in the car. About two weeks and less than 1000 miles later I have a check engine light come on. I schedule to bring my car in July 2022 a month after I just had it in there. I wanted to make sure before I moved forward with the 60k service scheduled that the engine light was nothing catastrophic and hopefully had something to do with the service needing completed. When I brought it in today I was contacted by Roger saying they drove it for 11 miles with no engine light on. Confused as I brought it in with the engine light on I had no explanation and neither did they. As a few hours progress I get another call telling me that the radiator needs to be replaced. Parking the car in a garage and not seeing it leak I was confused. I was also confused how this wasn't something spotted last month when it was in. It really brings me to my conclusion that now I am under the influence that who knows how long and what in my car goes un-maintained when I was coming here. More

bought a truck from them on 7/8/2022 was told they were going to throw in a 60 mon 60k warranty on it for free, then they charged us $5995.00 for it and didn't send the paperwork for 10 days so we went in going to throw in a 60 mon 60k warranty on it for free, then they charged us $5995.00 for it and didn't send the paperwork for 10 days so we went in to get it and that's when we found out about the charge. they wouldn't give us a refund on it and would honor their word about it being free. all i want is the money back because we didn't want it if we were paying for it. i am never going to shop there again and will tell everyone i know about this experience. Do not shop here!!! They are using fraudulent sales tactics to get people to pay more. The finance guy claimed his copier died so he couldn't give us the paperwork that day and made us wait past the 3 day return policy so we couldn't get our money back More

Unfortunately, I had to write this review even after purchasing five previous vehicles from the Phil Long dealerships over the years. Not only did they NOT honor the stated price on their website but ma purchasing five previous vehicles from the Phil Long dealerships over the years. Not only did they NOT honor the stated price on their website but marked the vehicle up an additional $5K due to so-called "current supply". I will NEVER set foot in another Phil Long dealership again. The Tesla model of factory direct sales is the future of vehicle purchases and the only way to stop the insane mark-up. More

Stopped by Daniel Long Chevrolet to discuss a 2023 Bolt. Was told three things: if I wanted one, there would be a $3,000 "market adjustment" because EVs were in high demand, I would have to put 10% down, a Was told three things: if I wanted one, there would be a $3,000 "market adjustment" because EVs were in high demand, I would have to put 10% down, and pre-orders were not open. We shopped the Mike Maroone Chevrolet dealership the same day...and we not only were able to place a preliminary order through the GM dealer portal, but we were guaranteed that our price would be MSRP and didn't have to put a single dime down to place the order. These kind of tactics are why dealers have a bad reputation. Save your time and shop around. More

Terry Bassett -- my sales rep for Daniels Long Chevrolet -- is absolutely outstanding. He genuinely put my needs and interests first in our transaction (I bought a car through him). Terry went beyond the -- is absolutely outstanding. He genuinely put my needs and interests first in our transaction (I bought a car through him). Terry went beyond the call of duty to accommodate my needs and preferences. In all of our interactions, Terry was likeable, professional, considerate, knowledgeable and excellent: You will be able to completely rely on him in your car purchase needs! He really is as genuine, likeable and nice as he seems. More

12 minutes agoNEWI have never been so disappointed in my 12 minutes agoNEW I have never been so disappointed in my life with a company. I bought a 2019 Mustang with 33,000 on it. The car now has roughly 43, 12 minutes agoNEW I have never been so disappointed in my life with a company. I bought a 2019 Mustang with 33,000 on it. The car now has roughly 43,000 miles on it. I have had the car for 4 months. My clutch now has completely burnt out. I was driving on the highway and started rapidly decelerating. I went in and asked if the car was under warranty, as I have a ridiculously high monthly payment on my car, I thought they would do something for me. My husband told them that we smelt the clutch the day before and they said "well if you smelt it the day before it isn't under warranty." I had a brochure that they gave me that said I could be reimbursed for a rental car. They never gave me the activation key and when they did they sent me the last 8 numbers of my VIN number instead. Eventually called back telling me that it was only with the extended warranty. The pamphlet literally had the comprehensive warranty starred, as if it were what I had. So on top of paying an over inflated price for my vehicle, I am now paying for a clutch to be fixed on a 2 year old car. I have never been so disappointed by the lack of sympathy, lack of knowledge and downright carelessness of a business. If you need a new car, I would recommend going anywhere that isn't related to Phil Long, because there's a 100% chance that they do not care about making this right by me, they only care about the money they are making off of me. Makes me sick truly. More

Beau and the service department did a great job helping us out with a problem we had while here on vacation. Top notch service and communication. us out with a problem we had while here on vacation. Top notch service and communication. More

My daughter and I were looking for a good used car but were a little upside on the loan for the car we needed to trade. We went to other dealerships and no one would work with us because of our negative e were a little upside on the loan for the car we needed to trade. We went to other dealerships and no one would work with us because of our negative equity. My son-in-law suggested Daniels Long where he was getting his car worked on. Jarryd Ruby found us a great used car with low miles and they gave us a very good price on our trade-in.(Actually I am pretty sure they lost money on this). We have a car payment we can afford and a safe vehicle for the kids. For us, this experience was effortless. They just made it happen and even though we were pre-approved through our credit union our finance manager, Jim made this possible. So thank you to everyone that had anything to do in helping us. Rather than making money, they made a lifetime customer. More

Updated 8/17/2021 Read below after two visits. Avoid this dealership for service. High turnover and incompetent. 1st visit: Double charged for toolbox installation tires were not rotated as requested. Re dealership for service. High turnover and incompetent. 1st visit: Double charged for toolbox installation tires were not rotated as requested. Recalls were missed. Update: the service manager called me and apologized for what happened. The have gone the extra mile to make things right. I am updating my review and will be returning for my next service. 2nd visit: Went back for service. A lot of turnover and the manager has left. Had appointment but even that person wasn't there. Told them about issue with DEF meter that they did not find. Drove a few miles and had same issue. Called them and service representative hung up. Called General Manager and did not return call. Avoid service for your vehicle at this location. More

I’ll start by saying I wish I would have read reviews on these guys before I purchased my 2021 2500 HD. There is a previous review of a gal that bought a 2021 Suburban and she could not be more spot on abo these guys before I purchased my 2021 2500 HD. There is a previous review of a gal that bought a 2021 Suburban and she could not be more spot on about here experience stating the paint issues she had upon delivery and the fact that they blew her off and are doing nothing about it. My 2500 which I dealt with Jared Ruby on in sales was delivered to me with a scratch through the clear coat on the drivers door, many other clear coat scratches though out, and a bed cover that they scratched in several places while installing. Jared told me to get estimates to fix. I told him not to waste my time if they were going to blow me off. After producing two estimates at the cost of my own time that’s exactly what Jared and Daniels long did. They also delivered the vehicle without a security system I didn’t want to begin with that they charged me for. After I figured it out my self they went through the channels to have it installed otherwise they wouldn’t have said a thing and I would have been charged over 600 dollars with out receiving the product. All I would say to anyone that asks if you can deal with any other Chevy dealer in the Colorado Springs do so unless you want to pay a lot of money to receive a new product that’s already damaged and won’t be stood behind. More