Daniels Long Chevrolet

We are still dealing with the purchase of a 2013 We are still dealing with the purchase of a 2013 Silverado Z71 Crew Cab from Daniels Long Chevrolet in Colorado Springs, CO. My son decided to trade We are still dealing with the purchase of a 2013 Silverado Z71 Crew Cab from Daniels Long Chevrolet in Colorado Springs, CO. My son decided to trade vehicles before he graduates from college. The Salesman changed the deal on him three different times at closing, which should have encouraged us to go elsewhere. Unfortunately, my son decided he wanted to stay with this situation and it kept getting worse. After signing and agreeing on a trade-in and cash price the ability to get any kind of professional customer service from anyone ceased. Mary Michaels in the paperwork processing area was almost impossible to contact on the phone (from Texas). When I contacted her, I was met with condescending sarcasm concerning questions about paperwork she sent for me to sign. At this point, myself and my wife decided to deliver the paperwork back to the dealership in person. Our visit still ended unsatisfactorily after speaking with both Maggie and Phillip Muzi, General Sales Manager. It was very apparent, customer service did not exist because you were not spoken with in any conversation (Meaning either our voice was not heard in any conversation or they were not interested in listening and helping us in any conversation.). They only spoke to you, telling you how everything would happen. While there, Mr. Muzi promised in writing how the final paperwork would be sent to us (in Texas) but it did not happen in the guidelines in which he promised. We had to call his direct phone numbers which was never answered as he stated. The only way to get a phone answered was to go through new sales, otherwise our call was not returned for at least 24 to 48 hours. Mr. Mark Barton, General Manager, was even spoken with concerning the customer service and unprofessionalism of his employees and we were met with the same attitude ( I guess this shouldn't have been surprising.). I have worked in the automobile industry in the past and have bought numerous General Motors Products in my life. This is the absolute worst experience I have ever encountered. I just purchased a GMC at home in Texas and it was a great experience with unbelievable customer service (at Brown GMC in Amarillo). To top it all off, this transaction started 7-15-13 and I finally received the paperwork for the T.T.L. on 8-9-13, it was WRONG!! I would think Daniels Long would not be proud of my experience, if he exists. EXTREMELY DISSATISFIED IN TEXAS........... More

MICHELLE EATON WAS A REALLY FRIENDLY.SHE MADE ME FEEL WELCOMED AND WAS VERY KNOWLEDGEABLE. I AM DEFINITELY GOING TO RECOMMEND HER TO MY FRIENDS AND FAMILY! THANK YOU MICHELLE FOR GOING ABOVE N BEYOND AND WELCOMED AND WAS VERY KNOWLEDGEABLE. I AM DEFINITELY GOING TO RECOMMEND HER TO MY FRIENDS AND FAMILY! THANK YOU MICHELLE FOR GOING ABOVE N BEYOND AND GIVING GREAT CUSTOMER SERVICE!! More

My husband and I entered Daniels Long Chev. dealership just to check out the prices and inventory for the Silverado 1500 PU. We really had no intention of making a purchase. Fortunately we were approached just to check out the prices and inventory for the Silverado 1500 PU. We really had no intention of making a purchase. Fortunately we were approached by Jack Boehm. Mr Boehm listened to what we were really interested in and went out of his way to show us the vehicle we would want, if we were ready to purchase. We did find the PU we wanted and decided to purchase it without any pressure from Mr Boehm. That made our experience with him and this dealership enjoyable. I don't feel we would ever purchase another vehicle from any other dealership. After we purchased the vehicle he took us on a tour of the dealership and introduced us to everyone in the service department, and then took the time to sit in the truck and explain everything in the truck and how it works Unfortunately, we missed meeting Cruz because he was in doggy day care that day! More

I was looking for a car that was going to work with my growing family. I did not where to start and what might work but Derrick helped me figure out my needs! He was knowledgeable in the cars and the f growing family. I did not where to start and what might work but Derrick helped me figure out my needs! He was knowledgeable in the cars and the features that they offered. I am happy with my choice. Thanks Derrick More

I had been looking at used Tundras for a while. After having a bad experience with a Denver Toyota dealer that seemed totally inconvenienced by my pre-approved financing and desire for a used truck inste having a bad experience with a Denver Toyota dealer that seemed totally inconvenienced by my pre-approved financing and desire for a used truck instead of a new one, a Tundra came available at Daniels Long. I spoke with Mike on the phone to get my questions answered, and later took my car in for a trade appraisal and test drive of the Tundra. Mike was great to work with and made sure that I received great value on both sides - the sale of my car, and the purchase of the truck. Mike followed up with me several days later to ensure everything was going well, and after having another set of keys turned in by the previous owner brought them to my office to save me a trip. I have nothing but good things to say about the whole experience at Daniels Long, and working with Mike. The treatment by the Denver dealer resulted in the sale at Daniels of a new truck with fewer miles and a much better value. After all the research I did on used trucks, I am convinced Daniels is the place to start and end your search. More

What a great experience! Found THE car online and met with Jason at the dealership for a test drive. Jason was extremely helpful and in no way pushy when it came to us buying the vehicle. Great customer with Jason at the dealership for a test drive. Jason was extremely helpful and in no way pushy when it came to us buying the vehicle. Great customer service! Jason was very knowledgeable and friendly. Left with a great feeling and know we got a great deal on the car. Drove 2+ hours just to get to Daniels Long for this deal; well worth it! We would also like to thank Jim Snyder for taking the pain out of financing. He found us various financing options and we felt he was looking out for our best interest! He explained everything thoroughly and found us a deal on GAP so we could add that additional peace of mind. We would highly recommend Daniels Long to anyone looking for a great price on a quality vehicle. With many car buying options around them, they do a great job assisting everyone! Thank you for everything! More

I just recently purchased a car for my son since he needed a reliable vehicle to return back to school in Nebraska. I was greeted by Derrick Jordan and I must admit I was a little apprehensive at first needed a reliable vehicle to return back to school in Nebraska. I was greeted by Derrick Jordan and I must admit I was a little apprehensive at first about buying another vehicle at this time, but the safety of my son was most important and Derrick made the process feel as though I made the right choice. I have purchased many vehicles over the past years and usually would leave with the feeling of what did I just do? I always felt taken. I can honestly say that the service and deal that transpired this time assured me I made a great choice going to Daniel Long Chevrolet and Derrick worked with his general manager to get me the best deal possible. Believe me when I tell you I was satisfied with this purchase. Not only then, but Derrick continues to contact me to follow up on the great customer service. Making a great deal and saving money is important to me, but great customer service will keep me coming back. My son is also pleased with the deal. Go Figure! Thanks Derrick, to you and your General Manager. More

I brought in our Escalade for a 2nd opinion for service needed and price. The service was indeed needed and Ray was able to match the price quote I had at another shop. We have brought other cars here befo needed and price. The service was indeed needed and Ray was able to match the price quote I had at another shop. We have brought other cars here before but we've moved and thought we'd try someplace closer. However, we will continue to go to Daniels Long Chev because the service is great and the prices fair. More

Brian Jenkins went out of his way to help me. He not only found my part, he installed it! It was 5:30 p.m., I had no appointment and he still took time out of his day to help me. Instead of making me w only found my part, he installed it! It was 5:30 p.m., I had no appointment and he still took time out of his day to help me. Instead of making me wait until Saturday for an appointment, which mean driving without a rear view mirror for three days, he took it upon himself to install it. Not a lot of people would have done that. I can't say how much I appreciate him. More

My husband and I recently purchased a new Chevrolet Silverado from Daniels Long Chevrolet and we couldn't be more pleased! We worked with Crystal and she was just awesome! She was honest, friendly, hel Silverado from Daniels Long Chevrolet and we couldn't be more pleased! We worked with Crystal and she was just awesome! She was honest, friendly, helpful and made our truck buying purchase a very great experience. She got us the deal we were looking for and did everything possible to make us happy! I recommend anyone that goes into Daniels Long to purchase a vehicle that they ask for Crystal! They won't be disappointed in her! More