Darling's Chrysler Dodge Augusta

Darling's Chrysler Dodge Augusta responded

Thank you so much for the wonderful recommendation! We are glad to hear the service was prompt and that our team made you feel well taken care of from start to finish. We look forward to seeing you again. Thank you for choosing Darling's Augusta and for your business.

Darling's Chrysler Dodge Augusta responded

We love it easy, on time, pleasant, and efficient is exactly what we aim for every visit. Thank you for the great feedback and for keeping it straight to the point! Thank you for choosing Darling's Augusta and for your business.

Darling's Chrysler Dodge Augusta responded

Thank you for sharing your experience, and we are sorry to hear you left feeling frustrated. We do want to be transparent that our records reflect a different account of the timeline, and we would welcome the opportunity to sit down and walk through everything together. Our General Manager Lance Quinn would like to connect with you directly and can be reached at 207-430-8503. We are committed to open and honest conversations and believe that is the best path to a resolution. Thank you for choosing Darling's Augusta and for your business.

Darling's Chrysler Dodge Augusta responded

Thank you for the kind words! It is great to hear that our team continues to deliver fast, quality work with clear and easy communication every step of the way. We look forward to seeing you again for your next service visit. Thank you for choosing Darling's Augusta and for your business.

Darling's Chrysler Dodge Augusta responded

Thank you so much for taking the time to share your experience, and we are genuinely glad to hear that our service team and shuttle drivers have consistently made you feel respected and well taken care of. That is exactly the experience we work hard to provide every day. We are sorry to hear about the frustration you encountered with the corporate office and that a promise was not kept that is not the standard we want associated with the Darling's name at any level. Our General Manager Lance Quinn would like to hear more about what happened and can be reached directly at 207-430-8503. Thank you for choosing Darling's Augusta and for your business.

peruroadcommissioner responded

Im not sure how you came up with the price for the oil change. I normally have Mobil 1 put in,roughly 13qts. The filter according to the bill the oil filter was a $125.00 i can't even fathom that. The mechanic i used usually charged me around 130 total at his shop. The price of the tires was over $200 more than area tire shops. The parts price on the diesel repair was unreasonable at nearly a 50% mark up on OEM DODGE RAM parts. I understand that you are in the business to make money but rather than have a new customer that lives in the area, you now have a disgusted customer that would have been buying a newer truck soon plus services. Definitely not what I was expecting nor could I afford.

Darling's Chrysler Dodge Augusta responded

Thank you for following up and for being candid with us. We hear you, and we understand that dealership pricing can feel like a significant jump compared to an independent shop. What we can tell you is that every price you were quoted was accurate and reflects the quality of parts, certified technicians, and the level of service that comes with a franchise dealership. We use OEM parts and factory-trained technicians on every repair, which does carry a different cost structure than a smaller shop. We genuinely wish your first experience had felt like a better fit, and we are sorry it did not land that way. If you ever want to have a direct conversation about what goes into our pricing, Scott Kunesh is always happy to talk through it at 207-430-8531. Thank you for choosing Darling's Augusta and for your business.

Darling's Chrysler Dodge Augusta responded

Thank you for the great review. We’re so glad to hear your experience with Darling’s Augusta was efficient and that scheduling your service was easy. We appreciate you choosing us for your service needs even after purchasing your vehicle out of state. Thank you for choosing Darling’s Augusta and for your business.

Darling's Chrysler Dodge Augusta responded

Thank you for the wonderful review. We’re so glad to hear your experience at Darling’s Augusta was easy going, friendly, and pressure free. It’s great to know you felt you received a fair deal and that our team’s knowledge made a difference. We truly appreciate your kind words. Thank you for choosing Darling’s Augusta and for your business.

Darling's Chrysler Dodge Augusta responded

Thank you for the great review. We’re so glad to hear your service at Darling’s Chrysler Dodge Ram has been completed in a timely manner and that our team has consistently been friendly and courteous. We truly appreciate your continued support. Thank you for choosing Darling’s Chrysler Dodge Ram in Augusta and for your business.

Darling's Chrysler Dodge Augusta responded

Thank you for your feedback. We’re glad to hear the service itself was good, but we’re sorry that getting the appointment scheduled was so difficult. Having to call, text, and then come into the dealership just to book service is frustrating and not the experience we want for our customers. We appreciate you bringing this to our attention so we can review the process and improve communication and scheduling moving forward. Thank you for choosing Darling’s and for your business.