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Darrell Waltrip Subaru

Franklin, TN

4.9
458 Reviews
Call Dealership (833) 503-1609
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1450 Murfreesboro Rd

Franklin, TN

37067

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458 Reviews of Darrell Waltrip Subaru

July 11, 2026

The service department is awesome and always provides great customer service and gets the job done in a timely manner 😀 More

by craigsguitars23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bock
Report | Print
July 08, 2026

I had great service . Brian was very helpful in keeping me updated on the progress of my car. The service was quick and everything. I needed today was done! More

by Regraubner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
July 08, 2026

They got to my car faster than anyone else and were more thorough than any other service center I've ever been to More

by Josh C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bock
Report | Print
Jul 10, 2026 -

Darrell Waltrip Subaru responded

Josh, thank you for the fantastic review and five-star rating! We take a lot of pride in getting our customers in and out quickly without cutting any corners, so hearing that our team was both faster and more thorough than what you've experienced elsewhere truly means the world to us. We hope to see you back at Darrell Waltrip Subaru next time your car needs attention!

July 07, 2026

Martina was the best! She was patient, informative, and came in on her day off! I appreciate everyone we came in contact with to help us make the best decision for our f More

by P.L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
Report | Print
Jul 08, 2026 -

Darrell Waltrip Subaru responded

Thank you so much for the kind words, P.L.! We are thrilled to hear that Martina went above and beyond — especially coming in on her day off to make sure your family was taken care of. That dedication truly speaks to the heart of what we strive for at Darrell Waltrip Subaru. We will be sure to pass along your appreciation to Martina and the rest of the team. Enjoy your new vehicle, and we hope to see you again!

July 04, 2026

The Dealership is under construction. Only negative comment. The direction to get to Sales was great. I had to use chat function to set up an appointment and that was fine . I appreciate More

by patterson_03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Pardo -Sales 5 ⭐️⭐️⭐️⭐️⭐️ Josh Beauvias handled finance contracts ⭐️⭐️⭐️⭐️😃, Josh Beauvais
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Jul 06, 2026 -

Darrell Waltrip Subaru responded

Thank you, patterson_03! We appreciate you sharing your honest feedback. We're thrilled that Alex and the sales team made a great impression, and that the chat appointment process worked smoothly for you. We hear you on the waiting space — we're actively working through our construction phase and can't wait to show you the improvements. We look forward to welcoming you back to Darrell Waltrip Subaru!

July 04, 2026

The service provides at this dealership is exceptional. The team members provide great communication before, during, and after the service is completed. More

by kkent1524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bock
Report | Print
Jul 06, 2026 -

Darrell Waltrip Subaru responded

Thank you, kkent1524! We're so glad to hear our service team delivered an exceptional experience from start to finish. Keeping our customers informed and comfortable throughout the entire process is something we take great pride in at Darrell Waltrip Subaru. We appreciate your trust and look forward to serving you again!

June 30, 2026

In 9 years with two new cars from DW Subaru, I have driven over 150K miles trusting these folks, from sales to customer care to service. Never once have they been anything but kind, caring and friendly More

by Natchezglenfarm2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service
Report | Print
Jul 01, 2026 -

Darrell Waltrip Subaru responded

Thank you so much for your incredible loyalty over the past 9 years and two vehicles! Over 150K miles of trust means the world to us, and we're so proud to have been your go-to team from sales all the way through service. Knowing that our staff has consistently shown kindness and care throughout that journey is exactly what we strive for every day. We truly appreciate your continued support and look forward to many more miles ahead with you at Darrell Waltrip Subaru!

June 28, 2026

Fast, Friendly, knowledgeable staff and salespeople. ! I highly recommend Darrell Waltrip Subaru to anyone who is interested in buying a car! More

by bartleypursley2011
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McIntyre, Rodney
Report | Print
Jun 29, 2026 -

Darrell Waltrip Subaru responded

Thank you so much for the kind words and the recommendation! We're thrilled to hear you had a great experience with our team from start to finish — transparent pricing, a smooth purchase process, and a positive finance experience are exactly what we aim for every time. We truly appreciate you choosing Darrell Waltrip Subaru and hope to see you again down the road!

June 25, 2026

Customer Service and Honesty are no where to be found at this place. Told repair would be for sure be covered under warranty and then denied. Went thru Subaru Corp Customer service and that was a waste More

by DMG6326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin
Report | Print
Jun 26, 2026 -

Darrell Waltrip Subaru responded

DMG6326, we are truly sorry to hear about your experience at Darrell Waltrip Subaru. This is absolutely not the standard of service we hold ourselves to, and we sincerely apologize for the frustration and disappointment this situation has caused you. We completely understand why you are upset. We also regret that your experience with Subaru Corporate Customer Service only added to that frustration rather than providing the resolution you were looking for. Our Service Manager will be reaching out to you directly to personally discuss your experience and work toward making this right. We value your trust and want the opportunity to address this situation properly. Thank you for bringing this to our attention. We will be in touch very soon!

June 23, 2026

Thorough, detailed, patient, easy to talk to, handled every question in a precise manner, courteous, helpful to satisfy my desires and showed their desire to make a deal. More

by joe brendle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Kneedler, Josh ...., Jason McCoy
Report | Print
Jun 25, 2026 -

Darrell Waltrip Subaru responded

Joe, thank you for the kind words! We are so glad our team was thorough, patient, and made the process easy from start to finish. We appreciate your trust in Darrell Waltrip Subaru and hope you are loving your new vehicle!

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