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Darrell Waltrip Subaru
Franklin, TN
118 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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118 Reviews of Darrell Waltrip Subaru
April 14, 2017
Customer service isn't dead yet! I took my car to Darrell Waltrip Volvo for it's 30000 mile service. I was properly greeted and told my service rep, Josh, would be with me shortly, w I took my car to Darrell Waltrip Volvo for it's 30000 mile service. I was properly greeted and told my service rep, Josh, would be with me shortly, which he was. After completing the paperwork and me telling him of a problem with my windshield washer fluid, he quickly fixed the problem and indicated my car would be ready in 2 hours. It was discovered I needed an alignment which took a little longer but that was understandable. Another service rep, Lane, drove me to a nearby restaurant for breakfast and offered to come and pick me up. I declined and said I would walk back, but I appreciated his kindness. The total experience from start to finish was excellent. I hope both of these guys are there the next time I return. Larry Elliott More
by Big Lar
Employees Worked With
Josh, Lane
Helpful March 17, 2017
Expedient, Economical, Excellent My title says it all. After thorough research and discussion with family I concluded that a Subaru was the right vehicle for me. The Darrel Waltrip sa My title says it all. After thorough research and discussion with family I concluded that a Subaru was the right vehicle for me. The Darrel Waltrip sales team made everything a breeze. Betsy Allen, my representative was knowledgeable, conscientious and near perfect. The paper work process was quick yet thoroughly explained.This was a no pressure, very positive and excellent experience. Best of all my Subaru Forester is exactly what I expected. Absolutely Awesome! More
by louann.owens
Employees Worked With
Betsy Allen
October 26, 2016
Great Service Every Time All of the service on my 2012 Impreza is done by Darrell Waltrip Subaru. They are always friendly and never try to unnecessarily upsell. Their work All of the service on my 2012 Impreza is done by Darrell Waltrip Subaru. They are always friendly and never try to unnecessarily upsell. Their work is excellent and quick. More
by ipKonfig
Employees Worked With
Will Allen
October 21, 2016
Routine maintenance turned nightmare Took my car in to have timing belt replaced as part of routine maintenance. My friends discouraged me from taking car to dealership because they said Took my car in to have timing belt replaced as part of routine maintenance. My friends discouraged me from taking car to dealership because they said it would be overpriced (it was). I thought perhaps for a big project like a timing belt, it would be good to go to somebody who "knows subarus". When I picked up my car, I noticed the air conditioning seemed weak. By the the time I got to my destination in Nashville, I had no A/C, and there was some steam coming off my hood of my car, and something oily leaking out from my car. The guy at Subaru said "no big deal, you can just bring it back tomorrow." I guess that would be no big deal if I had nothing else to do, and I lived near the dealership, and my car was driveable. It was not. The car needed to be towed, and I am still not sure I actually heard the words, "I'm sorry" from the service people. Hopefully no serious damage done. Certainly not worth the extra hundreds of dollars that I paid to take my car to Darrell Waltrip Subaru. To quote T. Swift, I am NEVER EVER back again. More
by Subaru owner
Employees Worked With
Brian
February 21, 2016
Recall work left parts off They left heat shield off my car, it was rattling when I got it back and they wouldn't look were dismissive when I looked around I found heat shield w They left heat shield off my car, it was rattling when I got it back and they wouldn't look were dismissive when I looked around I found heat shield was not out back on. I told them they said I could buy one they wouldn't admit to not placing back. They said they would put it in for free but when I got the part they told me $80 for 4 screws. Then when I took part home it was the wrong part so retuned it bought on Internet and did it myself. More
by J2
Employees Worked With
Service manager
October 26, 2015
GM and service manager refused to honor warranty. Refused to honor Volvo Extended Warranty #205. This warranty covers the PCV box that Volvo has admitted is defective. Service manager and GM wanted to Refused to honor Volvo Extended Warranty #205. This warranty covers the PCV box that Volvo has admitted is defective. Service manager and GM wanted to charge me $750 to complete a repair fully covered by this warranty that is supposed to cover the part for 10 years or 120,000 miles. Will NEVER purchase another car from these people again. GM hung up on me. May have to pursue legally. More
by Larry H
Employees Worked With
John Gallagher, Jeff Barger
October 24, 2015
Service for Subaru I am new to area and I am super pleased with my experience with the Subaru service department. It started with with setting up the appointment. They I am new to area and I am super pleased with my experience with the Subaru service department. It started with with setting up the appointment. They were very patient with my questions over the phone. I asked how long the appt would take and they said generally 1 1/2 hours. Cool..I could deal with that. When I arrived, from get go, driving up, the staff outside was SUPER friendly and helpful! When I went in, Ryan and the service team was more than friendly and helped me understand the process at their facility. I was very surprised when Ryan came around a 1/2 hour later to get me. My car was done! The staff that serviced my car was efficient and clean and took very good care of my vehicle! Thank you for making my transition to a new facility a very pleasant and happy experience and KUDO's to the Subaru Service Team at Darrell Waltrip Subaru Volvo!!!!! More
by kayesyrah247
Employees Worked With
Ryan and almost all service team...they were all very helpful with my first time there!
December 19, 2011
Took '03 S80 (T6) in for recall. Had a fuel smell in garage when we filled the tank to maximum. The dealer said our vehicle did not have the defective part so they did not replace the recalled part si garage when we filled the tank to maximum. The dealer said our vehicle did not have the defective part so they did not replace the recalled part since it was a different supplier. Also asked about our oil leek of the car before ever even looking at the vehicle. I informed them that the car is garaged and we had no leaks. Well when we got it back home we did have a leak, a bad one which now requires we place large sheets of cardboard under car to keep floor from being stained badly. Oh and the fuel leak we did not have, now leaks MUCH worse. I guess the next step is a independent mechanic and possibly a lawyer. Luckily I replace the gas hot water heater with an electric on in our garage just before getting this car as with the fumes an ignition of the water heater would probably have blown up the house. Volvo cars are great, can't say the same for the dealer. May take it to Louisville for future recalls and work. More
by thetatheta82
Employees Worked With
unknown
