Darrell Waltrip Subaru

Darrell Waltrip Subaru responded

Thank you, kkent1524! We're so glad to hear our service team delivered an exceptional experience from start to finish. Keeping our customers informed and comfortable throughout the entire process is something we take great pride in at Darrell Waltrip Subaru. We appreciate your trust and look forward to serving you again!

Darrell Waltrip Subaru responded

Thank you so much for your incredible loyalty over the past 9 years and two vehicles! Over 150K miles of trust means the world to us, and we're so proud to have been your go-to team from sales all the way through service. Knowing that our staff has consistently shown kindness and care throughout that journey is exactly what we strive for every day. We truly appreciate your continued support and look forward to many more miles ahead with you at Darrell Waltrip Subaru!

Darrell Waltrip Subaru responded

Thank you so much for the kind words and the recommendation! We're thrilled to hear you had a great experience with our team from start to finish — transparent pricing, a smooth purchase process, and a positive finance experience are exactly what we aim for every time. We truly appreciate you choosing Darrell Waltrip Subaru and hope to see you again down the road!

Darrell Waltrip Subaru responded

DMG6326, we are truly sorry to hear about your experience at Darrell Waltrip Subaru. This is absolutely not the standard of service we hold ourselves to, and we sincerely apologize for the frustration and disappointment this situation has caused you. We completely understand why you are upset. We also regret that your experience with Subaru Corporate Customer Service only added to that frustration rather than providing the resolution you were looking for. Our Service Manager will be reaching out to you directly to personally discuss your experience and work toward making this right. We value your trust and want the opportunity to address this situation properly. Thank you for bringing this to our attention. We will be in touch very soon!

Darrell Waltrip Subaru responded

Joe, thank you for the kind words! We are so glad our team was thorough, patient, and made the process easy from start to finish. We appreciate your trust in Darrell Waltrip Subaru and hope you are loving your new vehicle!

Darrell Waltrip Subaru responded

Josh, thank you so much for taking the time to leave us this wonderful review and the perfect 5/5 rating! There is nothing better than hearing from a repeat customer — it means we are doing something right and that truly means everything to our team. We are so glad that we continue to deliver a no-stress shopping experience for you and that you feel confident enough to keep coming back. We will always work hard to make sure every visit lives up to that same standard. We can't wait to see you again when you're ready for your next car — thank you for your continued loyalty to Darrell Waltrip Subaru!

Darrell Waltrip Subaru responded

Thank you so much for taking the time to leave us this great review and the perfect 5/5 rating! We're thrilled to hear that Dominic Rose provided you with such a great overall buying experience — fast, efficient, extremely knowledgeable, and professional is exactly what we strive for with every guest. We'll make sure Dominic knows how much you appreciated him! We look forward to earning your business again and hope to see you back at Darrell Waltrip Subaru for all your future sales and service needs!

Darrell Waltrip Subaru responded

Birdie, thank you so much for taking the time to share your experience with us at Darrell Waltrip Subaru! We are thrilled to hear that our team came across as professional and genuinely eager to help. Being friendly and honest with every customer is something we truly care about, so your kind words mean the world to us. We look forward to seeing you again!

Darrell Waltrip Subaru responded

Thank you, Nita! We're so glad Dominick and Chris made your experience such a positive one — knowledgeable, friendly, and never pushy is exactly the standard we hold our team to. We truly appreciate you sharing your feedback and hope to see you back at Darrell Waltrip Subaru!

Darrell Waltrip Subaru responded

Thank you so much for this incredible review and for your continued loyalty through three vehicle purchases — that truly means the world to us! We're so glad that every visit, whether it's been with our sales, financing, or service team, has consistently met your expectations. You're absolutely right that going above and beyond should be the standard, and we're proud to have a team that upholds that. Anthony sounds like he knocked it out of the park on this most recent purchase, and we'll make sure he knows how much his approach meant to you. We look forward to being here for your next vehicle and beyond — thank you for recommending us!