Dartmouth Nissan

I bought my vehicle in 2023. I have never been dissatisfied up until this last service visit for an oil change and tire rotation. Basically due to Derek. I found out today after I have never been dissatisfied up until this last service visit for an oil change and tire rotation. Basically due to Derek. I found out today after reading my emails that there were service recommendations given. And I specifically asked about that and was told you’re OK good to go. He did not give me a receipt and my bad for not asking for it. I should’ve known better. That will not happen again. I’m sure that receipt showed what I found out today even though he lied to my face. This service just brings that dealership down a notch for me. I am so upset and angry that true customer service was not provided. Up until now I have given great reviews and have recommended the dealership to quite a few people. Not sure I wanna do that for a little while at the moment. I’ll give myself time to cool down because at this point I don’t even know if I wanna stay with that dealership. I hope they’re not hiring other people like him because they will lose some business. This was very disappointing. More

Excellent service department. Doug was a gentleman and kept me well informed about the progress of my vehicle repair. Doug was a gentleman and kept me well informed about the progress of my vehicle repair. More

Tells you that you can drop your car off during the week work & they have a ride share program which would bring me back to work while I left my car at the dealership and when my car was finished they would work & they have a ride share program which would bring me back to work while I left my car at the dealership and when my car was finished they would come & pick me up & bring me back to get my car. Mind you I asked a million questions before I made the decision to drop my car off to them. I also asked while making my appointment if there was ANY cost for bringing in my car to be looked at & I was told the ONLY cost might be $209 because that is my deductible & I have full insurance, a warranty & a $4000 gap insurance I didn’t even know I bought. However….. once I got there for my 7:45am appointment I was informed that they won’t be giving me a ride because they didn’t have one available & I would need to find a ride. Thank god my boss came & got me but they PROMISED I would definitely have a ride back. Then they also informed me that since I was inquiring about two problems there would be a $199 charge for both issues. So never mind the $200 deductible now it’s that plus another $400 that was never explained. After my boss brings back, hours later they call me & tell me they could not find the things I wanted them to check so they didn’t charge me the two $199 diagnostic fees but they saw that I needed a sticker & in order for my car to pass the inspection I needed my new wipers ( which mines were perfect already ) & my car also needed an alignment which was $170. I said I agree to the alignment because I did feel like my car needed it. Mind you, I bought my car there last year & it’s a 2024 so why am I even having issues ? Anyway… Doug asks me to hang on & he was going to talk to the technician. He comes back on the phone & tells me that the technician already went & did it since they didn’t charge me the two diagnostics & this was cheaper they thought it would be ok!!!!!! SERIOUSLY ?? I told them I’m not paying them & to send me a ride so I can pick up car when it’s finished. OH WELL could you believe they tell me they can’t pick me up & I needed to find my own ride. EVERY SERVICE from the day I bought my car to this day I brought it in the dealership had been nothing but headaches, stress & lies!!!! I WILL NEVER go back there, never recommend anyone to go there. Place is AWFUL. By the way when I decided to buy the car it was priced at a little under $27,000 but yet the total came to $40,000. Thieves! More

Everyone at this dealership is so knowledgeable and so easy to talk to. After explaining what we needed in a new car Gary showed us the perfect one and we were excited to take it for a test drive. It didn easy to talk to. After explaining what we needed in a new car Gary showed us the perfect one and we were excited to take it for a test drive. It didn't disappoint! It had everything we needed and wanted. This is our third purchase at Dartmouth Nissan. We keep coming back because Gary takes the time to make sure we are always happy with our purchases. And we always are! More

I appreciate the good service and advice from the advisors. I’m looking at a big repair but was offered a free loner until the repair was complete. advisors. I’m looking at a big repair but was offered a free loner until the repair was complete. More