Dave Dennis Chrysler Jeep Dodge Ram

To make this short enough that you can read quickly. My husband and I intended to purchase a new vehicle but had several questions about the paperwork/finalizing everthing. We contacted JB (the General Ma husband and I intended to purchase a new vehicle but had several questions about the paperwork/finalizing everthing. We contacted JB (the General Manager) who was incredibly rude and didn't even let my husband finish the question before ranting - obviously unable to control his emotions. I furthered the concern with the owner; Jason Dennis who not only did not apologize but told me flat out that he didn't care. His concern is to get cars out the door - not customer service. He repeatedly called me "ignorant" as well as used various curse words when speaking with me as I continued to maintain a normal tone of voice and common courtesy with him (which obviously upset him even worse). I have no doubt that the dealership as a whole will not be there in 3-5 years at most when this is how customers are treated. They are underhanded, unable to maintain any level of professionalism and very simply put; a waste of your time to bother stopping by. More

We went to almost all the area dealerships (4 total) and were looking for the same vehicle at all of them (2010 Dodge Grand Caravan). We were flexible on what we wanted but there were a couple of options w were looking for the same vehicle at all of them (2010 Dodge Grand Caravan). We were flexible on what we wanted but there were a couple of options we insisted we have. Other dealers actually tried to talk us out of the options that made us choose the Dodge over the Nissan! Eddie was very friendly and offered to find us the exact vehicle that we wanted. Other dealers did offer to do a "locate" but indicated we probably couldn't get the same price as one on the lot. Eddie did mention that the dealership did incur extra costs but whatever it took to earn our business they would do. We had our van in our driveway within two days of making the decision. The dealership went all the way to Pittsburgh to find it too. We are very happy for the work they all put in. They kept us informed through the whole process and treated us very professionally. The other salespeople we dealt with acted like we were a huge inconvenience to their coffee drinking a cigarette smoking. 2 of the other salespeople didn't even bother to attempt to show us how anything worked or to try and get us to buy the van from them. With as much as dealerships seem to be struggling right now you would think some of the smaller dealerships would treat customers more importantly. They didn't even seem to care we were there and we were the only customers on their whole lots!!! The only issue we had at Dave Dennis was that we weren't able to qualify for an additional rebate another dealer told us we could get. They showed us the rules and it looked like we truly didn't qualify but the other guy said he could "make it work." I don't blame them though for not giving it to us, they did a lot to help us. We were just a little disappointed because we were planning on the payment being a little bit lower than it ended up being. The van also came in with a small scratch on the fender. The body shop did a "touch up" on it but it can still be seen. That was the only thing I wish was better. They told me the only way to get it out was to do some actual painting on the vehicle and they didn't recommend it for a scratch that small. They did tell me they would do it though if it was what I wanted. In the end I decided to leave it like it was and I don't even really notice it anymore. We love our van and felt like we were treated very good at Dave Dennis. I have already recommended them to 2 people and would tell anybody to give them a try. More

Our 40 day old Chrysler T&C van with 2300 miles left us stranded 300 miles from home half way to our vacation destination due to metal in the engine that caused the engine to seize and fried the starter. stranded 300 miles from home half way to our vacation destination due to metal in the engine that caused the engine to seize and fried the starter. The 5 star dealer in WV inspected half the engine, removed the metal, changed the starter and called it fixed. They also informed us our engine was built with "restricted parts." In spite of our grave concerns over the safety and reliability of the car given the defect and "half" repair, we were told by both dealers and Chrysler to take the car and bring it back if it failed again. At one point the dealer in WV went so far as to tell us "you own the car," very sympathetic. We were instructed by Jason Dennis as to our obligation as consumers to give the manufacturer ample time and opportunity to fix their defects. He told us "he'd like to help, but was limited in what he could do," and he is the owner of the dealership. (We still remember all the promises from the whole sales team about how this dealership is there for you after the sale...) He offered a free inspection of the car except for the engine, not entirely helpful given the defect. He also told us that "he hoped over time our confidence in our vehicle would return." Ironic given that at point of sale we explained to his sales team that we were replacing our current vehicle with new for our upcoming trip(s) because of our concerns for safety and reliability. At 2585 miles the change oil light came on. Upon taking the van in to a 3rd 5 star dealer (this van won't be going to Dave Dennis for warranty work now) it was determined the oil had been changed by the dealer in WV, but they had failed to reset the sensor. They reset the sensor. Today at 2675 miles the check engine light came on while driving 55mph on the highway, precisely a concern we had voiced to all involved in the first incident. The van was taken immediately to the 3rd dealer to diagnose. Should Chrysler manufacture products that fail on MAJOR components this early in their life cycle? When they do, what should be the response of the company and it's dealers? This van would appear to be on it's way to being declared a lemon and Dave Dennis Chrysler could not care less. Buyer beware. More

I purchased a Dodge Ram Laramie over the Internet from Dave Dennis and was very impressed with my experience. They handled everything very efficiently and gave me a fair deal on the truck. I would recom Dave Dennis and was very impressed with my experience. They handled everything very efficiently and gave me a fair deal on the truck. I would recommend them to anyone looking for a new or used vehicle. More