I had my Lincoln MKC in the body shop twice, they do great work. Once rear ended 6000 damage, next 8500. Deer. I was told they would have to wholesale it by the General Manager because of the damage after repair. I decided to drive a Jeep Renegade on the used car lot. After the test drive I was given a document, stating if they gave me 19500 for my LIncoln would I buy the Renegade. So thinking this was true, I signed it. I took it for a test drive. When I came back I said I would buy it. So expecting 19500 however the General Manager asked me where I got that number and went on to say it is in out body shop and he cannot possibly give me that. So he said they could only "wholesale my car" so I like the Renegade and asked about where the document was and shuffled the paperwork and said "there is no document like I signed, a big fat lie. Among many to come. After the Lincoln was repaired and they had the title I find the same vehicle on their used car lot listed at 23,000. I thought because of all the damage it could only be wholesaled Mr General Manager, a Sinclair mind you. Another lie. Then I got the pitch for seat protection, all sorts of "what if" I said NO once, then shut up about it. I already was lied to twice or three times I lose track. Mr Sinclair was a nice very honest man as were his Sons, the next generation will ruin this fine man's reputation with stunts like this. Any other employee would be fired or repremanded for misleading, lying, claiming that documents do not exist and whatever else that was intentionally done to mislead a customer. Record everything they say, ask for copies of documents or the real smart thing to do is go somewhere else where just because you are related you are not held accountable. What in the World does being a family business mean? That everyone misleads customers and the family members just add to this corruption. Never again. A good experience people tell 10 others a bad experience people tell hundreds.