Dave Smith Ford

I had the worst experience at a dealership possible to occur. Mark put a deposit down on a vehicle to hold it because he thought I would like it. I test drove it and asked to have it overnight. Took it ho occur. Mark put a deposit down on a vehicle to hold it because he thought I would like it. I test drove it and asked to have it overnight. Took it home, the next day the salesman and GM Dan told me I only had one hour to decide in which wasn't enough time for me. The GM was very rude. The next week they drop the price for auction because guess what? In that one hour I had a week had passed and no one looked at it. I text to see if it's available. Go in to buy it. Sign everything to take it home. There's a lean and no title. Dealership claims they did not know yet again a week prior I had one hour to decide. Vehicle had one small dent in which they said will be fixed, only has one key I am told I will get another. Over a week goes by before the titles in. Get the car it's been there dents still there, no key. Drive the SUV home only. Next day only to two stores. Brakes start squealing. Mechanic looks at it. I call next day. Oh bring it in. List of things wrong sent over including brakes, rotors calipers. Another week goes by they still have the truck. Go pick it up. It's making the same noise. GM gets in no noise of course. I drive home hear it turn around. Drive the salesman so much noise you can’t believe he states "oh drive it 100 miles it should go away". Now I am getting upset I ask for the GM oh he's in a meeting. The tech comes for a ride hears it. Within the drive states all of this "oh we cleaned the pads, that noise will go away I promise, must be cheap brakes whoever put on it prior, yeah it's the brakes, GETS out of the vehicle says if it's still happening in a few weeks bring it back and tell them it's the pads and rotors but don't say I said so". I ask to talk to the GM manager dick head Dan. Explain what the tech said, that I am getting mad and it should be fixed. Dan comes back and says the tech said he didn't say that. In which I get mad and ask why I would lie. I said you are a dealership you should be fixing it not saying drive around with the noise. GM gets mad at myself and my significant other for expressing concerns about working in costumer service and they should be fixing it. Our experience was the worst we have had and trust me we own vehicles- he was told this. Dan gets xxxxxx off states "I am not doing anything for you, I am done here. We are done". Gets up and walks away as I am still speaking. If this is the type of dealership you want to deal with be my guest. Hours wasted, treated and talked to like xxxx and sold a car they refuse to fix even when their tech stated all of the above. A manager who just says we’re done and walks away, now that is the great representation of how you will be treated at DaveSmith Transit Road. More

I purchased my vehicle in December. My experience with this dealership was fantastic. I normally dread purchasing a new vehicle, but this was an easy and relaxing purchase. I dealt wi My experience with this dealership was fantastic. I normally dread purchasing a new vehicle, but this was an easy and relaxing purchase. I dealt with Dan Flanigan and Charlie Giglio, they couldn't have been nicer and more accommodating. I highly recommend this dealership! More

My experience was stress free. Jim found the exact vehicle I was looking for. Thank you Jim and Dave Smith Ford. Jim found the exact vehicle I was looking for. Thank you Jim and Dave Smith Ford. More

I've purchased several vehicles from this dealership. Dave and his team are always very friendly, and welcoming. Dave Smith has a great sense of humor. Eric Hartz is very nice. Matt and Kyle in Finan Dave and his team are always very friendly, and welcoming. Dave Smith has a great sense of humor. Eric Hartz is very nice. Matt and Kyle in Finance are very good at their job. All of the great team in the service department seem to be very honest, and forthright. I have always brought my trucks back for general maintenance and warranty repairs. Truck has always been returned to me in great shape. I feel that they respect my time, and my property. I recently tried the mobile service van. Where has this been all of my life?!? It was so convenient. I had called to have a recall done, and I spoke to Candace in the scheduling department. she said that they could come right to my house and do it in the driveway if I wanted. It was done by 11:00 the next morning, and I didn't even have to leave the house. WONDERFUL!! Keep up the great work to Dave smith Ford and team. More

Great service and people. I just received a refund for an oil change that was that was charged incorrectly. Great honesty, and Great business practices to look for billing err I just received a refund for an oil change that was that was charged incorrectly. Great honesty, and Great business practices to look for billing errors I have bought 2 new cars from Dave Smith and it is my favorite dealership More

This place is horrible my daughter bought her car in July of 2023 after purchasing the car, she was supposed to get a second key that never happened two weeks after buying the car she got a small dent on th of 2023 after purchasing the car, she was supposed to get a second key that never happened two weeks after buying the car she got a small dent on the passenger side door . They were supposed to fix that never happened. She has been pushed from one person to another on every inspection we’ve brought these concerns up it’s like a runaround game on who’s gonna do what now here it is two years later and nothing still done these people take zero pride in customer service and satisfaction She was told she has the ultimate protection program, but we don’t know through who this place is a joke absolutely no help whatsoever and then we bring it in for another inspection oil change tire rotation. I asked them to check the packing in the muffler because we noticed it was coming out and he calls me telling me they inspected the exhaust the whole outside and didn’t see anything wrong. the outside wasn’t the problem it’s coming from the inside he said I don’t remember you telling me that but I know I did why would I ask you to look at the outside???? so then when I tell him that when he calls back, he tells me oh I guess we’ll look at that then like I feel like we’re a bother. I can’t wait for this girl to get rid of this car. I’m so over this dealership I would never recommend anybody to go here.Ever Period!!!!! More

Honest sales with top notch customer service. I wasn't pushed into spending more then a set budget I wanted to stay in. .I'm sold and will be back I wasn't pushed into spending more then a set budget I wanted to stay in. .I'm sold and will be back More

ZERO stars if it was an option. My wife and I have a long history with Dave Smith ford. Ancient history with atleast 7 cars purchased/leased there until their Service Dept policies My wife and I have a long history with Dave Smith ford. Ancient history with atleast 7 cars purchased/leased there until their Service Dept policies changed a few years ago. Look at all of the other 1 star reviews. Shame on them they're just awful and manipulative in adding un-necessary service to vulnerable clients too! Today I tried to give them another chance with a Factory recall I have on my new Ford I purchased out of state, and I was informed that because I did not purchase my Ford there, it was their policy to refuse my business. I am very glad to oblige. Spend your time and money elsewhere. More

By far worst in service! you want your vehicle back in days with more issues than it arrived with this is your place. Managers who would rather screw off and not answer a pho you want your vehicle back in days with more issues than it arrived with this is your place. Managers who would rather screw off and not answer a phone but ignor being paged 10 times and called 5 just to gonand clock out leaving you stranded, you Enjoy finger pointing and people who blame other people for issues again this is your place to go. I tell you save yourself a headach and the hassle. find a different dealership to give your hard earned money to because this one likes to steal your money with a smile and make you beg for your vehicle back because no one but the commission-based service writer has access to wahts going on and just decided to leave More

The service side of this dealership is awful! They had my car the first time for 4 months. Had to call and harass to get any update. I have small children, a life, no car. Finally get it back, br They had my car the first time for 4 months. Had to call and harass to get any update. I have small children, a life, no car. Finally get it back, breaks again!! They have it again for 3 months! No customer service. In fact, they were incredibly rude and downright insulting. When it was finally done the second time, you think anyone called to let us know? No. In fact, it had clearly been sitting in the parking lot for some time. I will be happy to NEVER go to this place ever again and to make sure I let people know my experience. More