Dave Smith Ford

I had recently purchased a 2020 Ford Escape from this dealership. The car came with a lifetime warranty on the engine and transmission. I just have to bring it there for oil change and rotate tires eve dealership. The car came with a lifetime warranty on the engine and transmission. I just have to bring it there for oil change and rotate tires every 4,000 miles. I've been back twice now. I've had great service. I called in once and they scheduled me for the next day. Then I was getting close to my miles and they got me in right away so I wouldn't go over miles requirement. Both times, I was in and out smoothly, and I get a complimentary car wash. I'm satisfied with my "new to me" Escape and also Dave Smith Ford! More

It was about last month I think my wife and I found an older Jeep on Smith Fords lot last month. It was the right price for us so we went to buy it. Everything went good through the hole time. We got t older Jeep on Smith Fords lot last month. It was the right price for us so we went to buy it. Everything went good through the hole time. We got the Jeep home and the next day it wouldn't start. We call the dealership and the came to get it. It was fixed and working for a few days. Then we got another issue. We asked if we could return it, and when after some back and forth, they were good to us and gave us our money back. I think that Dave Smith could of said no but they tried to get it fixed and in the end think they didn't want to have us keep coming back with a problem all the time. I think they did right by us. We will try again to buy something from them but just not right now. thank you Dave Smiths for working with us. More

I've done a lot of business with another bigger Ford dealership near my house. They've gotten too big. I like the feel at this dealership. I got a great price on a new F150, and didn't have to go throug dealership near my house. They've gotten too big. I like the feel at this dealership. I got a great price on a new F150, and didn't have to go through the xx. People were very friendly and genuinely try to make the process as easy as possible. More

I started my search on one of the car sites. It directed me to a very nice used Explorer. It was the color I wanted, and the price seemed fair. I met up with one of the salemen on a Monday to lo It directed me to a very nice used Explorer. It was the color I wanted, and the price seemed fair. I met up with one of the salemen on a Monday to look at the car. I drove all the way in from Rochester so i wanted to make sure that I wasn't wasting my time. When I got to the dealership, I found it to be clean and inviting. My salesman Nick had the Explorer parked off to the side. It was clean and had enough gas for the test drive. Long story short, it was everything I expected and more. It even had brand new tires and brakes that smith Ford had put on already. I got a good rate for a loan, and I feel that I was treated with respect. Good job Dave Smith Ford! i will be back, and I will recommend my friends and family to give you a shot if they need a new vehicle. Meredith spencer More

Honest sales with top notch customer service. I wasn't pushed into spending more then a set budget I wanted to stay in. .I'm sold and will be back I wasn't pushed into spending more then a set budget I wanted to stay in. .I'm sold and will be back More

ZERO stars if it was an option. My wife and I have a long history with Dave Smith ford. Ancient history with atleast 7 cars purchased/leased there until their Service Dept policies My wife and I have a long history with Dave Smith ford. Ancient history with atleast 7 cars purchased/leased there until their Service Dept policies changed a few years ago. Look at all of the other 1 star reviews. Shame on them they're just awful and manipulative in adding un-necessary service to vulnerable clients too! Today I tried to give them another chance with a Factory recall I have on my new Ford I purchased out of state, and I was informed that because I did not purchase my Ford there, it was their policy to refuse my business. I am very glad to oblige. Spend your time and money elsewhere. More

By far worst in service! you want your vehicle back in days with more issues than it arrived with this is your place. Managers who would rather screw off and not answer a pho you want your vehicle back in days with more issues than it arrived with this is your place. Managers who would rather screw off and not answer a phone but ignor being paged 10 times and called 5 just to gonand clock out leaving you stranded, you Enjoy finger pointing and people who blame other people for issues again this is your place to go. I tell you save yourself a headach and the hassle. find a different dealership to give your hard earned money to because this one likes to steal your money with a smile and make you beg for your vehicle back because no one but the commission-based service writer has access to wahts going on and just decided to leave More

The service side of this dealership is awful! They had my car the first time for 4 months. Had to call and harass to get any update. I have small children, a life, no car. Finally get it back, br They had my car the first time for 4 months. Had to call and harass to get any update. I have small children, a life, no car. Finally get it back, breaks again!! They have it again for 3 months! No customer service. In fact, they were incredibly rude and downright insulting. When it was finally done the second time, you think anyone called to let us know? No. In fact, it had clearly been sitting in the parking lot for some time. I will be happy to NEVER go to this place ever again and to make sure I let people know my experience. More

I would run as far away from this dealer as I can . Not only do they lie to you about everything that's wrong with your vehicle ,they will just keep changing the prices on you and keep raising and rais Not only do they lie to you about everything that's wrong with your vehicle ,they will just keep changing the prices on you and keep raising and raising the price. There so called lifetime power train is also a joke. It says it covers everything untill its time to use it then they will find every reason that it won't work. The service department is a joke , the sales department is also a joke. The garage itself is insanity . Having my truck broke multiple times while there just basic maintenance is careless and poor . I would steer clear of this dealership as far as you can . More

Would not recommend buying a car from this dealer. Especially if you're a POC. Hidden fees, shady service, and unnecessary lying. I wish I could go back and run but it's too late Especially if you're a POC. Hidden fees, shady service, and unnecessary lying. I wish I could go back and run but it's too late More