Dave Smith Ford

While enroute from Michigan to New Hampshire My ford F150 broke down in Portland NY on Rt90. The water pump and belt let go. The AAA driver recommended Dave Smith Ford for the repairs. Very glad he did. T broke down in Portland NY on Rt90. The water pump and belt let go. The AAA driver recommended Dave Smith Ford for the repairs. Very glad he did. The mishap occured on Saturday evening after the service department closed and the vehicle was left in their lot for the weekend (no storage charge). On Monday I contacted the Service department and they informed me that they were aware of my vehicle and would contact me promptly after assessing the situation. I was contacted about 2 hours later with a diagnose of the repairs and a price. The work was completed the same day and arraingments were made to pick up the vehicle on Wednesday. The service department provided me with a pick at the airport even giving me the driver's(Brad)cell phone to notify him when I arrived. Breaking down on the road in an unfamiliar area can be very frustrating. Dave Smith Ford and his employees made this situation a little easier to handle. I would recommend this dealership to anyone traveling over the road that is in need or repairs. Paul M. More

I have been in business for 38 years and I have dealt with many people in that time. My experience in business has taught me who good service people are! After meeting Larry Hickmont, Sales Consultant, I with many people in that time. My experience in business has taught me who good service people are! After meeting Larry Hickmont, Sales Consultant, I felt very comfortable working with him. Larry was honest right from our first meeting. He gave me an estimate for my Ford F150 that beat the other two major dealers in the area right from the start without having to do any horse trading! He also answered ALL my questions clearly and understandably. The other two other major dealers I visited in the area both gave me the feeling that I was not getting the best deal I could from them. After I drove out with my new truck Dave Smith Ford called me to tell be that an error was made in my purchase price and I was overcharged $1,000 for my truck. They reimbursed me. This might have gone unnoticed with all the paperwork you must sign and all the figures to read buying your new vehicle. Even being in business for many years doesn't give enough experience to see everything and when you are siging all your papers when buying your new vehicle and you are in a "mode of excitement"! PLEASE all know that the staff at Dave Smith Ford are truly professional people! I LOVE MY FORD F150 King Ranch! THANK YOU DAVE SMITH FORD! More

Bought a used car there previously and went in to test drive a used Mazda, but left with a brand new 2012 Ford Fusion SEL!!!! Larry Hickmott went out of his way to make sure I was able to lease a brand ne drive a used Mazda, but left with a brand new 2012 Ford Fusion SEL!!!! Larry Hickmott went out of his way to make sure I was able to lease a brand new, fully loaded car at an affordable price with all the perks! I highly recommend him for anyone looking for a new or used car. More

I had just been involved in an accident with my '01 Caravan, other party's fault, and I have been dealing with a lot of hassle on their side of getting my losses compensated. I stop at Dave Smith Fo Caravan, other party's fault, and I have been dealing with a lot of hassle on their side of getting my losses compensated. I stop at Dave Smith Ford one rainy Saturday, and immediately, a sales rep is out there, asking us my price-range, what sort of vehicle I was looking for. Within a short while, he had toured the vehicles within my meager buying power, and I was shown the one! A lightly used 2005 Buick LeSabre with unbelievably low mileage, great mpg, fantastic condition, and a great lifetime powertrain warranty. The sales rep was knowledgeable about the history and the reliability of the vehicle. It was tempting, but I continued to shop around at several more dealers. I had nothing but inexperienced, indignant, or ignorant sales reps that got me no-where closer to closing in on any worthy vehicles. I was going to go to a few more used-car lots, but I was sure that this car at Dave Smith Ford was the only great deal out in this market! The purchase of the vehicle went swiftly, and I've had the best dealer experience in my life. I just wish that other dealers could operate in the same manner, reliable cars, honest prices, and great customer service, but if that happened, then Dave Smith Ford may end up with less business! Dave Smith Ford: Honest, customer satisfaction oriented, The BEST! More

Saw an add on cars.com for a 2009 Ford Fusion and called to make an appointment to test drive the car. Upon calling, Larry Hickmott answered, and was waiting at the door ready to greet us even before we set to make an appointment to test drive the car. Upon calling, Larry Hickmott answered, and was waiting at the door ready to greet us even before we set foot into the dealership. We had no previous expectations of coming home with a car, but to our surprise, we bought the car within a few hours, traded in an old, high mileage van, and found out the car was covered under a lifetime power-train warranty. Larry patiently answered all our questions and explained all the details without beating around the bush. The driver door handle had a crack in it which was discovered the next day and Larry took care of everything, placed an order for the part and had it replaced. Furthermore, due to some errors in the paperwork, some papers had to be resigned with the correct information for which Larry came to us at our convenience. Larry has been phenomenal throughout this entire experience! I HIGHLY recommend him and Dave Smith Ford! More

We recently purchased a brand new Ford Escape from Kevin B aka Duce; in the past 11 years we have bought 9 vehicles and that's no lie as my husband loves cars. Kevin was by far the nicest dealer that we hav B aka Duce; in the past 11 years we have bought 9 vehicles and that's no lie as my husband loves cars. Kevin was by far the nicest dealer that we have dealt with in a long time, he called when he said he was going to, followed up on the things that he said he would, and the best part was the Escape is a terrific car. When it is time for another car we will be heading back to Dave Smith Ford and Kevin. More

I had an awesome experience at Dave Smith Ford this week! I walked in not expecting to find what I wanted.. However I found exactly what I wanted and actually drove home with a brand new Ford Focus that I de I walked in not expecting to find what I wanted.. However I found exactly what I wanted and actually drove home with a brand new Ford Focus that I decided to lease that day. It is an awesome car.. I love it! Its great on gas, its cute, the color I wanted, and most importantly I got it for a price I can afford! The service from the sales team at the dealership was top of the line. The salesman who I was fortunate enough to have take care of me, Kevin Burlingame was great! He was friendly and honest and dedicated to getting me the exact car I wanted at the best deals possible. I walked in told him what I was looking for and with in 15 minutes he pulled up the exact car I was looking for and I was sold! No more looking around at other dealerships.. Dave Smith Ford had exactly what I was looking for! Kevin was so patient and determined to find me a price and package that works for me! You can tell that the members of the Dave Smith Ford strive to make their customers happy and satisfied! I strongly encourage anyone looking for a new or used car to visit this dealership. I was more than satisfied and im sure you will be too! More

I attended this dealership on November 5/2011 with coupon in hand to have my front and rear brakes changed on my 2007 Ford Focus S/W. It had been 60,000 miles since the front brakes and rotors had been repla in hand to have my front and rear brakes changed on my 2007 Ford Focus S/W. It had been 60,000 miles since the front brakes and rotors had been replaced. The rear brakes had never been replaced and the car has over 100,000 miles on it. I dealt with Mike Krywcun the service rep who quickly had the car inspected by a mechanic. To my surprise!! I was called out to have a look and advised that I still had approx. 40,000 more miles to go before I needed brakes, front and back. I give the mechanic and Mike 5 stars for honesty and integrity. They could have just gone ahead and replaced the brakes and I would have not been the wiser. Both the mechanic and Mike were a pleasure to deal with. I was charged $30.00 for the inspection which gave me great peace of mind that my brakes were fine. I would recommend this dealership to everyone, honest and reasonable. A great big THANKYOU!!!! More

took 2002 excusion in for inop. p/door locks,785 dollars later. vehicle parked in my driveway for 3 days locks inop. locks came back,drove to virginia, sat for 2 days locks inop. locks came back.took back t later. vehicle parked in my driveway for 3 days locks inop. locks came back,drove to virginia, sat for 2 days locks inop. locks came back.took back to dealer,vehicle malfuctioned for them,they have had it for a week no repair in sight, spoke to them today no solid ansewer,tech had a bad attiude as he tossed keys to manager,i am an ex ford dealer tech and understand some of this, but with all the tech networks on the internet i am sure this not the only time this has happened. i have 5 fords in my driveways and was looking for ford shop for repairs i could not do. if this ever gets corrected i will never step foot in this dealer again. More

Kevin was extremely proficient, very friendly, and helped me out when I was in dire need of a new car with no money to put down, I have never been happier with any car I've ever owned, I'm only 27 and this w me out when I was in dire need of a new car with no money to put down, I have never been happier with any car I've ever owned, I'm only 27 and this will be my 7th vehicle, I would recommend Kevin a.k.a Deuce and Dave smith ford to anyone and everyone, and their warranty program can't be beat, I finally have the piece of mind no other dealer out there could give me. Thanks again Deuce!!!!! More