Dave Smith Ford

First off if I could have given 0 stars I would have. Went into dealership to purchase a truck that was online. First impressions are always everything! I should have walked away at that point. When at t Went into dealership to purchase a truck that was online. First impressions are always everything! I should have walked away at that point. When at the dealership I was not greeted professionally at any time from anyone at the dealership. I told salesman where I needed to be and that’s when the fun started. Still to this day I have never met or had the chance to communicate with a manager of any sort. I came in to buy this truck and went out of my way at each fork in the road to pick it up. Salesman texts me days and days later asking what they can do to get me in the truck. Then insults me with a payment $5 less than one I never agreed to. Ive purchased and owned many vehicles and just can’t understand how and why this happens. So in a nutshell. Rating the service is a clear “0” rating management I’ve never met another “0” the entire process still a “0” The sad fact is we purchased a vehicle here once and had same experience. We live less than a mile away and was hoping to give them another chance. I did give upper management feedback and it seems as if no one cares. Sorry about the long review but there is too much to say... BEWARE... More

Terrible Experience I bought a really nice F350 from here and I really love the truck. Unfortunately, that's the only thing good I have to say. They made the buying proce I bought a really nice F350 from here and I really love the truck. Unfortunately, that's the only thing good I have to say. They made the buying process as difficult as I can imagine it being. They were late paying off my bank AND paid them the wrong amount. So I'm left dealing with my old bank to close out the old loan. They keep sending me little bills for this and that. It really feels like I'm dealing with one of those corner used car snake oil salesmen. Also, it's been over 2 months and I have not received my registration from the DMV, no doubt because they sent that paperwork in late as well. No matter how much you like a car/truck there, it's not worth it - just go somewhere else. More

Glad we came back! We are so glad we came back to Dave Smith Ford for our latest car lease. We had gone to another dealership last time and, although it wasn’t a bad exp We are so glad we came back to Dave Smith Ford for our latest car lease. We had gone to another dealership last time and, although it wasn’t a bad experience, the feeling was just not the same. This is the third car we have leased from Dave Smith and we have had absolutely no complaints about anything, from service to sales. Jadon Bennet could not have been nicer or more thorough in his explanations, and Matt Hufnagel went above and beyond for us. We would highly recommend this dealership! More

Car is still not cleaned At the time, when purchasing a used car, I was told each car is detailed. Two days later upon arrival that was not done. I have been back twice after At the time, when purchasing a used car, I was told each car is detailed. Two days later upon arrival that was not done. I have been back twice after being promised by the salesman, only to be told the detailer leave work at 2pm on Fridays! I was there at 9am. I understand sales are the only bottom line with dealers but come on. I didn't trade in a dirty car! I am making it a point to let others know not to EXPECT a clean car. I'm sick of being ignored and feel like I have to keep reminding the salesman to do what was supposed to have been done..I'm very disappointed how this handled. Its obvious that sales are much more important than customer service. More

Worst Service Ever!! I have never left a review for anything before and had to sign up for google just for this reason because for the first time in my life I found it nec I have never left a review for anything before and had to sign up for google just for this reason because for the first time in my life I found it necessary. I found it so necessary that I am going to paste my review in any area that this service center is listed. I would pick zero stars if I could. I have never had such bad service before. My car was brought there with the battery light on. Another garage told me it was the grill shutters and to bring it to a Ford dealer. Instead of checking to make sure that was the problem, they just ordered the parts for my car and I was told they would take a few days to come in. While waiting for the parts for more than a week, my horn stopped working. Then my dashboard lit up like crazy and my car broke down. I had it towed back to Dave Smith on a Tuesday, called them and informed them what happened and was told because my car was in there before I had to wait until Wednesday to talk to the person overseeing my car. I have never heard of such foolishness. Called Wednesday and was told he did not come to work so my car just sat there with nobody doing a thing with it, meanwhile I am paying for a rental. Again, never had any garage ever do this. I should have had it re-towed to West Herr or Delacy after that, but I digress. I again explained to Dolly (who was the only person there that actually took the time to listen) every code that flashed on the dash and that the horn was not working. I watched her write all of this down. Finally, on Thursday I get a call telling me it was my alternator and the parts again would be a few days out. Never experienced that with West Herr. Called them again on Monday, had to leave a voicemail for Mike because he was busy. No return call from him. I called again on Tuesday and was told my parts were there and they were just getting it in for repair. One full week of a rental car to have an alternator changed. Go to pay the bill and they never gave me my AAA discount so had to wait for him to redo everything. I was told that my original parts/grill shutters could be restocked except for one which was a plug. I was told the plug would be in my car. It was not. At this point I was WAY too annoyed to go back in and ask for it. Got home, hit the lock button on my fob and figured out they never bothered to repair the horn. I have never had such a bad experience with a Ford service station before and I have driven Fords for over 30 years. I now have to take my car in once again to have the horn repaired, but it surely will not be to Dave Smith Ford. I will take the time to go out to West Herr where I know the work will actually be completed, and in a timely fashion. More

Process was quick, easy and enjoyable Overall a very quick, easy and enjoyable experience! Deuce, Jim and Eric made the entire process very easy and helped find me an incredibly nice, safe Overall a very quick, easy and enjoyable experience! Deuce, Jim and Eric made the entire process very easy and helped find me an incredibly nice, safe, and reliable car! More

Awesome Service! Went above and beyond Brought my car in based on recommendations from a friend. Had some damage to the front bumper of my Honda civic and got quoted from a few different sh Brought my car in based on recommendations from a friend. Had some damage to the front bumper of my Honda civic and got quoted from a few different shops and this was the cheapest, but the quality of work was above and beyond! Not only did they do an awesome job replacing my bumper, but they also cleaned the interior of my car and washed the outside. My car looked brand new and if I ever need work again I'll know where to come. The staff was friendly and Larry was great! Took care of everything I needed and more, Would definitely recommend going here More

Great place, great people! I had an amazing experience at Dave Smith Ford. My sales rep, Jadon Bennet, was extremely helpful and went above and beyond to show me all the feature I had an amazing experience at Dave Smith Ford. My sales rep, Jadon Bennet, was extremely helpful and went above and beyond to show me all the features of my new vehicle. He was friendly, answered all the questions I had, and made everything easy for me. So helpful, deserves a promotion! More