Dave Smith Motors

We recently had an experience with Dave Smith Motors (DSM) & purchasing a used RAM diesel truck. We will be upfront & identify that the entire experience was not negative. The initial steps of the pur (DSM) & purchasing a used RAM diesel truck. We will be upfront & identify that the entire experience was not negative. The initial steps of the purchasing process were very timely/prompt in nature. We did have some challenges with the finances, however we will simply identify that we acknowledge/accept that there can be staffing delays as one must acknowledge that life happens. They did identify and apologize for the delay. Additionally, they did complete 2 requests we had for the truck (we had a part added and had transmission fluid flushed). On the day the truck was picked up, the staff were prompt with picking up from the airport. The staff allowed us to test drive the truck as well as inspect the truck. We did request to have a filter replaced at our own expense, which the service department did promptly. Upon departure from the dealership, we encountered a significant issue with elevated temperatures & were forced to pull off of the interstate within 3 hours of leaving. Ultimately, the truck was taken to another RAM dealership for inspection. As this was late at night, we had to wait until the next morning to have the truck inspected/evaluated. We were initially reassured that this issue would be addressed in a timely manner, as they acknowledged that we were no where close to being home. The dealership identified that the EGR system was bad & required replacement. DSM was informed of this & that we needed to arrange return home. We had the dealership email the estimate as well as we emailed & text the estimate to the dealership. Again, we were informed that this will be addressed expeditiously. We did not get an update on the day the truck was inspected, therefore a flight home was purchased as there were no hotel availability. (Will note: regardless if an extended warranty was purchased for this truck, the warranty would not cover the repair as it was within the first 30 days of purchase) We consistently got told that they would take care of the issue and make it right. At day 14, after numerous calls & text messages regarding making this right, the truck was still incapacitated & no contact had been made from DS to the dealership that had this truck. On day 14, we were transferred to another manager (#3), who did do great service recovery & started forward movement on the truck. However, we were notified that the truck would be towed back to their dealership for repair. This further delayed the process. We did express our concerns and DS considered our concerns & did provide 2 options: to have them repair the truck or they would “unwind” the purchase. Ultimately, we opted to “unwind” the truck. But there was an additional 7 day delay in this. The truck was not towed back to DS until day 21. Our deposit was refunded & a check was mailed to close out the loan. On day 28, the loan was closed out. This issue happened within 300 miles of leaving DSM. Although they did an “unwind” on the truck, we were still out the airfare, a full tank of diesel, the filter we requested be replaced, & a month of auto insurance (Total: $1200). In the long run, we were willing to accept this, as we felt this was more acceptable than having a truck that potentially could have needed significant repairs. The concerns that customers need to consider when considering this dealership for the purchase of a used truck are: -the inspection/intake of a used truck is only as good as the mechanic that did the intake inspection -there are significant communication delays post-purchase of a vehicle with even more delays with forward movement -we were often told that “we don’t have your folder” as a reason an update could not be provided -if you experience a problem, take good notes & be consistent ***of note: this truck is BACK at the dealership for the 3rd time for sale BEWARE Traded in 5/26; back in 7/26, & back 9/26 and still listed as one owner More

The entire buying experience was excellent from start to finish. Communication was great throughout the process, and there was none of the high-pressure, aggressive, or demeaning sales tactics I’ve experien finish. Communication was great throughout the process, and there was none of the high-pressure, aggressive, or demeaning sales tactics I’ve experienced at other dealerships. My salesperson (internet sales), Gavyn, was outstanding. He communicated well, was great to work with, followed through on everything he said he would do, and really pulled the deal together. When I arrived at the dealership to pick up the truck, Gavyn had everything ready to go, including the truck and paperwork, making the entire process quick and efficient. I also had the opportunity to meet Nick, who installed the accessories on the truck. I appreciated him taking the time to introduce himself and offering to walk me through any of the work he had done. Those personal touches make a difference and reflect well on the entire team. This was hands down the best vehicle-buying experience I’ve had. I feel Dave Smith Motors gave me a very fair deal. Could I potentially have found something slightly better elsewhere? Maybe, but I doubt the difference would have been significant enough to outweigh the time, hassle, and uncertainty of working with another dealership. Dave Smith Motors earned my trust and will be my first call the next time I’m in the market for a vehicle. I’d gladly recommend them to anyone looking for a straightforward, professional, and genuinely positive buying experience. More

I found Martin and the whole staff very truthful as well as very helpful. Work with you and alot of options on their lots.👍 as very helpful. Work with you and alot of options on their lots.👍 More

BUYER BEWARE----Absolute worst experience with a car dealership. They "lost" the truck I had put money down on. Then, the night before my flight, to finalize the purchase, the switched trucks on me. dealership. They "lost" the truck I had put money down on. Then, the night before my flight, to finalize the purchase, the switched trucks on me. There were some package changes but I was not told I was losing heated seats. Heated seats were critical for my ailing back., and the only reason I upgraded to the bighorn package. I called them the same day after realizing the problem. They offered to pay to have after market seat warmers added, I accepted thier offer. Then they bounced me around from manager to manager and then ghosted me. I have never received a refund or the work performed and no one will respond to calls, messages, or texts. RUN AWAY from Dave Smith Motors!!!!! More

They were great through the sale. After the sale a joke. Rear bumper is a different color. I have taken it to them and they say they will get ahold of ram and call me. The manager i After the sale a joke. Rear bumper is a different color. I have taken it to them and they say they will get ahold of ram and call me. The manager is supposedly going to call for 3 months. No call. I contacted them twice since. No call. Im to the point that I will never buy or recommend Dave Smith Motors again. We have punched 4 vehicles from them. Not again. There is ZERO follow through with this company. They take your money and forget about everything else. What a crock. More

I would give the dealership a 0, but my salesman was very helpful before and after my purchase, the finance department is trash tho. I purchased a brand new ‘26 GMC Sierra and traded in a newer vehicle. helpful before and after my purchase, the finance department is trash tho. I purchased a brand new ‘26 GMC Sierra and traded in a newer vehicle. More

Micah Pittsley (I want to him give 6 stars) was my salesman from afar, he was my eyes for my pickup I purchased on-line. Micah's detail to answer all concerns of mine was heartfelt, he offered FaceTi salesman from afar, he was my eyes for my pickup I purchased on-line. Micah's detail to answer all concerns of mine was heartfelt, he offered FaceTime so I could see the pickup in question, underneath, motor, inside. Micha, along with Al in the finance department, made the transaction so very easy, with no pressure what so ever. I whole heartily will recommend Micha and Dave Smith Motors to each and every person I come across that is looking for a vehicle. More

What a great purchasing experience my wife and I had. From the moment we arrived staff were very helpful and directed us to the right location where we met Gordon Miller. A young man who knows the answ From the moment we arrived staff were very helpful and directed us to the right location where we met Gordon Miller. A young man who knows the answer to all or your questions and more. We opted to trade in our vehicle and the quoted trade in price was fair for all involved. This was a no pressure sales and the dread my wife usually experiences did not occur. The entire team at Dave smiths is fantastic. From Dalton in accessories, to Steve and Harley in the financing/ get your paperwork done so you can drive your rig home now people. I don't know if Dave Smith reads these, but if so, this is a great team that knows all the ins and outs. Thank you Dave Smith and to all or your staff. More

Buyer Beware! We bought 3 used vehicles from this dealership. On the third, a used 2018 Mini Cooper Countryman, we bought a bumper to bumper extended warranty. The We bought 3 used vehicles from this dealership. On the third, a used 2018 Mini Cooper Countryman, we bought a bumper to bumper extended warranty. They insisted that if something happened to the car, it would be covered except for regular wear and tear items. After owning the car for about 18 months, the car was sounding rough. We took it to a European Car Mechanic shop that specializes in Mini Coopers. They checked the motor and found that two of the engine valves were burned, one of the valves had been bouncing in the motor, causing damage to the cylinder wall, bad enough to need a new motor. The estimate was $18,000 for the new motor and repairs. The mechanic shop contacted the warranty company and they informed them that engine valves are an exclusion to the policy. We were totally misinformed about this policy exclusion from Dave Smith Motors. The warranty company sent us additional pages of exclusions that we had never seen before nor signed. We had previously bought two other cars from this dealership. The dealership declined to help us out at all! I would have been happy if they offered to pay half of the motor. I have never felt so decieved. I can't believe they treat people this way. i would give them 0 stars, but I think I had to put 1 star to make the review. They only want sales. They really don't want or care to help out my husband and I, two senior military veterans. More

Very attentive throughout the process. Always helpful and accommodating. Mike Collimore is my salesperson and he did an exemplary job through the whole process. Always helpful and accommodating. Mike Collimore is my salesperson and he did an exemplary job through the whole process. More