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Dave Smith Motors

Kellogg, ID

3.4
1,079 Reviews

210 Division Street North

Kellogg, ID

83837

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1,079 Reviews of Dave Smith Motors

November 03, 2020

I was so happy visiting Dave smith last week to pick up my new jeep. Every person I spoke to was extremely welcoming and professional. My salesman communicated everything we were doing very clearly to me a More

by Isabella finnigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
November 02, 2020

HORRIBLE customer care. I bought a 50k car from them on the promise they would replace the windshield. They went back on that when i had to re schedule the install and refused to replace it. I will NEVER g More

by Mal sol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle in sales. Horrible customer service , Josh Schluter
October 22, 2020

Avoid this place like the plague! These guys sold me a truck that only had 40k miles on it for a price tag of 28k. The motor blew up 6 months later and will now cost me 10k to fix. Dave Smith Motors will More

by DaveSmithMotorsSucks
Recommend Dealer
No
Employees Worked With
Scott Johnson
Oct 29, 2020 -

Dave Smith Motors responded

We are genuinely sorry for what has occurred! We perform on each Pre-Owned vehicle a thorough Safety Inspection. With it being a Pre-Owned every Consumer is presented with a "Buyers Guide" which clearly states "As Is" and list some of the major defects that may occur in used vehicles. This Form is presented to the Consumer at the time of signing all Paperwork and Contracts. The Consumer will read then sign and date it, acknowledging the content and agreeing to the vehicle "As Is". it is true that a 3rd Party After Market Warranty was presented as is with all Pre-Owned vehicles due to their nature being Used. There is always an element of uncertainty regarding possible mechanical issues arising due to the age of the vehicle, parts wearing out, the mileage and not knowing the maintenance of the vehicle from the prior Owner. We highly encourage it as a Safe Guard that an After Market Warranty be purchased should something occur down the road. The After Market Warranty that was purchased on 4/10/2020 and was Cancelled the next day as requested. Certainly if it is felt our price is higher and the same coverage can be purchased elsewhere we fully understand. Regardless, an After Market Warranty coverage was encouraged and could have been bought elsewhere. There would have been just a Deductible. We cannot be liable for a hole created by a Rod that went through the Long Block 6 months later after the Purchase and in the consumers possession. We are genuinely sorry!

Oct 29, 2020 -

DaveSmithMotorsSucks responded

But you can be liable for not disclosing after-market parts that were in the vehicle that may have led to he failure. The first question my local dealership asked me is “was this vehicle chip-tuned” based on what they saw. We are researching this thoroughly.

October 08, 2020

Bought my fifth car from Suzie! Great customer service! She is a rockstar ! She always goes the extra mile. I will not even look anywhere else but with Suzie Jolliff. More

by Tammerid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nadler, Scott Johnson
Oct 15, 2020 -

Dave Smith Motors responded

Wow, it's feedback like yours that really keeps us motivated! We are very happy Suzie could provide you with such a positive experience again! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 06, 2020

Was a good dealership the last couple vehicles we bought there, not so much the last few years. They seriously lack integrity now, not going to name names or point fingers, not worth the time or energy. Too More

by franksanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Nadler, Scott Johnson
Oct 15, 2020 -

Dave Smith Motors responded

We are so sorry that your recent experience with us was not to your satisfaction. Regrettably the information you imparted in your review was not fully disclosed. Due to unfortunate circumstances with your previous vehicle purchased through Dave Smith Motors, we were not able to process your request regarding the warranty due to the stipulations in the agreement. We appreciate you taking the time to provide feedback. Again, we are truly sorry for your misfortune. Enjoy your day!!

October 06, 2020

Bought a new GMC Canyon in August from Suzie. She took the time to let us test drive a couple different vehicles. Great customer service. Will definitely go back to Suzie for future needs. More

by Tori V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quick, Hayley Zisk, Scott Johnson, Todd Lloyd
Oct 15, 2020 -

Dave Smith Motors responded

We always strive to deliver the best car shopping experience to our customers, so we are delighted to hear that you found that to be the case. Congratulations on your new truck, and have a fantastic day!

October 05, 2020

Brought a new. Silverado from Suzie Jolliff, she spent time with me to pick out the right vehicle that I wanted, brought in a trade in, got a fair price for it. Got all the accessories that I wanted Insta More

by Glenwilly11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzie Jolliff
Oct 15, 2020 -

Dave Smith Motors responded

Thanks for highlighting some of our staff who helped make this such a great experience! We'll be sure to pass along your kind comments to Suzie and the team here at Dave Smith Motors. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. We hope you have a fantastic day, and enjoy your new truck!

October 05, 2020

I bought my Jeep from Dave Smith motors, I loved every thing about it, price was right, everyone was super helpful, very considerate of my time and effort to make things go quickly , suzie was absolutely More

by billiejolliff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzie, Scott Johnson
Oct 15, 2020 -

Dave Smith Motors responded

Congratulations on your new Jeep! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 09, 2020

Purchased new 2020 Chevy 1500 for our company work truck. The truck is just what we were looking for at a great price. We flew from Seattle to Spokane and they met us at the airport with our new truck. Very More

by Jeanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hersrud
Sep 10, 2020 -

Dave Smith Motors responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2020

DO NOT TRUST this dealership. They lie, and have no integrity. They seriously undervalued our trade in and then changed there quote a few weeks later because of the "sales pitch" of manufacturer discou More

by mtnwarrior.69
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay, Ethan
Sep 10, 2020 -

Dave Smith Motors responded

We regret to hear that you are displeased with your recent experience with us. When we are dealing with a trade-in, we don't know the condition of the vehicle until it is here at the dealership and we inspect it. This is the reason it is called a ballpark figure, aka an estimate that we give when dealing over the phone. There are times that trade-in vehicles aren't described accurately therefore, the trade-in value changes. Thank you for taking the time to leave a review. Have a great day.

Sep 10, 2020 -

mtnwarrior.69 responded

Your dealership DID inspect it, drove it, and gave us a quote 3 weeks prior and then verified it was the same VIN and no additional mileage was added to it. Furthermore, the salesman AGREED on the phone that morning on the sale price and trade-in price and then requested I provide a $500 Deposit which I did which meant we had a verbal contractual agreement on the phone followed up with a $500 Deposit and then 6 hours later I get emailed a sales contract with numbers significantly higher than what we had agreed upon that morning when I provided the Deposit. The entire process and customer service we received lacked integrity and professionalism. VERY DISSATISFIED!

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