Dave Smith Motors

Very unprofessional dishonest xxxx bags Called to buy a truck they really tried to get a 500.00 deposit from me I called back the next day my truck was only available with a bed liner he tol Called to buy a truck they really tried to get a 500.00 deposit from me I called back the next day my truck was only available with a bed liner he told me for an extra 500 bucks . I called again and got ignored and they never returned my call just over all sleezzy xxxx bags More

Overall VERY poor experience Sales person had very limited knowledge, including knowledge of the car I purchased. Could not get a response (any kind at all, email or phone after l Sales person had very limited knowledge, including knowledge of the car I purchased. Could not get a response (any kind at all, email or phone after leaving dozens of messages) from them for days / weeks at a time. Made the mistake of purchasing a vehicle from them anyway, which will never go back there. Then to top it off the accessory folks sold me floor mats that never showed up and I was charged anyway, they NEVER supplied shipment tracking information. I do not trust these folks - Be careful dealing with them. More

Not worth the effort Purchased a New Jeep Grand Cherokee Overland 4x4 EcoDiesel in March, I negotiated a fair deal (including rebates) considering the 2016 are out a 2015 Purchased a New Jeep Grand Cherokee Overland 4x4 EcoDiesel in March, I negotiated a fair deal (including rebates) considering the 2016 are out a 2015 is a year old.. A $500 rebate was going to be sent by mail when the car left the dealership. I live in Florida so there was shipping costs to consider. Still an ok deal. The car arrived with no problems. The driver said he was given one key, I asked where the second was he said probably with the paperwork, no second key. I called Stephanie Latina who handled the sale who told me the carrier was given both Keys. After several days and phone calls between the carrier and Stephanie Latina I was told the dealership did in fact have the extra key. Stephanie said the rebate check and extra key was sent yesterday. I followed up again with Stephanie who said she would check on it. I received the $500 rebate check a month after Stephanie said it was mailed and still no second key. I understand that these are all minor issues however it demonstrated how customers are treated after the sale at Dave Smith Motors. In retrospect considering the aggravation and wasted time on the phone it wasn't worth few dollars saved. I can receive give a crap attitude at my local dealer but can handle it in person whereas its difficult over the phone. More

Zitterich 2 vehcle purchase I almost order a new 2016 truck from another dealership and upon signing paperwork they had changed some things. I had used this dealership for 15+ ye I almost order a new 2016 truck from another dealership and upon signing paperwork they had changed some things. I had used this dealership for 15+ years but integrity in critical to me. I eneded the deal and sat on the possibility of where I could get a deal to match and I decided to try Dave Smith My sales person and manager were incredible to work with and when we went to accessorize it we had the same experience! Beyond satisfied! More

Beware of scam I was excited to find that Dave Smith Motors had the exact Jeep that I wanted. Color, options and price were perfect. I worked with my sales person I was excited to find that Dave Smith Motors had the exact Jeep that I wanted. Color, options and price were perfect. I worked with my sales person Drew Olsen and he said that they would pay for the shipping, so that there was no need to make a trip up to Idaho. Drew said that all I needed to do was put a $500 deposit down on it. I asked if he could send me pictures of it first. He sent pictures of the outside of the jeep covered with snow but never any pictures of the interior. When I asked for pictures of the interior, Drew replied that their policy was that they needed the $500 deposit before they could send any pictures of the interior. My husband and I thought that was a very strange policy but Drew told us that our $500 deposit was refundable if there was any problem or if we decided not to buy from them. We reluctantly gave our credit card deposit of $500. After Drew received the $500 deposit, I literally never heard from Drew again. I texted Drew, and called the dealership several times requesting pictures , window stickers, and price verification but never got a reply. This went on for 3 days. We knew something was not right and decided to cancel our deposit. We called the dealership and asked for the GM. We spoke with Donny Golden and explained our situation and he said that there would be no problem and that they would refund our money. Donny told us that Drew would give us a call and arrange the refund. Drew called later that evening and apologized up and down and said , " I am so sorry and I realize how unprofessionally I have acted with this purchase. I have just been so busy with the new year sales. Your money will be refunded, it will just take 3 to 6 days to see that refund on your credit card." It is now going on 3 weeks with no refund. We have called and texted Drew, which of course there is now reply. I will dispute the charge with my credit card company. My next step will be to file a complaint with the Attorney Generals office up in Idaho, just like another customer has done. It is a shame that this dealership has gone so far downhill and pulls this swimming scam on people. I had always heard what awesome deals you can get at Dave Smith motors. I had also heard about the wonderful customer service that they provide. Looks like since they sold out to some Texas group last year their ratings have dramatically taken a plunge. My recommendation is Do Not Deal with Dave Smith Motors! They have scammers and thieves working for them. If you have been scammed by them file a complaint with the Attorney General's office. Let's not let this happen to anyone else! More