It has been 11 years since my last car purchase, and while I was pretty set on the type of car I wanted, the financial area is where I get hazy and most people are nervous about. Joe walked me through the process and very patiently played with pricing scenarios and answered my questions while I weighed the options in my head. It was very easy to do, one person, one room, no pressure, one transaction- done. I got a beautiful like new to me Lexus at a great price. Buying a car should be like this every time! Thanks again.