So after bring the car in and being without a vehicle for almost a week, they called and said the parts they ordered were in (I was never told I was waiting for parts, infact I wasn't told anything) and I could bring the rental back.. rental?! I never had one. The service advisor I usually work with was full and didn't have an open slot so they stuck me with someone else... Who got fired the next day.
On Friday (I dropped the car off on Monday) I got a call and they told me they replaced the control arm and it's STILL making the noise. I was told they are at a loss and will have to call Toyota tech and if they can't fix it then, they will have to have a tech come out and look at it and try and fix it and if they can't fix it then... No one could give me an answer. I felt alot with service manager Erick (he's great) I explained all my frustrations and he understood and got me with the sales manager. On this trip I ended up spending more money than I really wanted to but I ended up buying a brand new vehicle because I was so over all the garbage and run around. Not to mention every used car I looked at ON THEIR WEBSITE their answer was "oh that one JUST sold, oh that one too JUST sold... really?! or are you putting cars on the website to bait and switch?" At least now I will have a reliable vehicle. It took 5 hours of negeoating. Finally we reached an agreement, however once we got to finance they did not agree to the terms that were agreed upon. Eventually my cosigner just put it in my name and we will just have to refinance in a year so or so to get it back in his name.
Meanwhile while all this was going on a mother with her child were yelling at a sale manager for changing their terms that were not agreed upon... Hmmm I see a pattern. She got up and walked away calling the sales team "nothing better than a 70s used care sales man"
What's the take away? I will NEVER buy orrecommend this facility. The only reason I will return is for my free 2 years of service (oil changes etc) that came w the car or God forbid something happen within my 7 year 100k mile warranty.
So I purchased my SECOND vehicle from this location because of the great experience we had the first time.
I brought used'17 Corolla with only 18k mi on it. With in the first couple days,I noticed a sound coming from the front passenger suspension area when I made a u turn, a sharp turn, or hit a bump with the wheel was turned left. I took it in and they told me it was the mud flap... Now I'm not a mechanic but I have worked on some cars in my day. This was not a rubbing or scraping sound. I took it in the second time and the lead tech got in the car and test rode with me. He said with a cringe on his face "oh that's definitely the axel." They put a new axel on it and said they were going to order me the passenger side axel. I brought it in for the third time so they can put in the passenger axel. I told them PLEASE check the CV joints, explicitly the shock and struts. They finished the passenger axel and they told me the shocks and struts and everything looked fine. On my way to work tonight I drove over a brick road and made a left. When I heard that familiar hollow bouncing sound that sounds like my tire is about to fall off. No vibration in the wheel, no sound when the wheel is straight.
The kicker in the story........ I HAVEN'T EVEN MADE MY FIRST PAYMENT!! That's right, I have had this vehicle that I bought from this location, that was "certified" by their mechanics and cleared it for sale. Then once I bring it in, I get the run around, talked to a service manager, a sales manager, and I am awaiting a phone call from the regional sales manager at this point. Being that my vehicle is still under factory warranty and it was faulty off the lot, they have been repairing it at no cost to me, but I'm really getting tired of being jerked around and I wish they would just fix the problem or put me in a new car (lemon law) so I can enjoy my purchase.
I will be there Monday taking it in for a FOURTH time.
I will be more than happy to change this review if they can get it together and just get it fixed!