David Stanley CDJR

Bad Experience from Purchase to Service I'll do my best to summarize our experiences so far. My wife and I purchased two new cars in February 2014 from David Stanley Dodge in MWC. I realiz I'll do my best to summarize our experiences so far. My wife and I purchased two new cars in February 2014 from David Stanley Dodge in MWC. I realize trade-ins are a sore subject and you will never get what your car is worth. However, they began by offering $10000 less on a trade in than what they finally gave. The sales manager spent three hours trying to play a shell game with us and telling us we did not understand their paperwork and why they had to show things the way they did. We have purchased 10 cars over the last 15 years and understand the paperwork just fine. While signing the contracts, we discovered they added $2000 for no reason. The sales manager came in with a made up reason and agreed to split the difference at $1000. Next, even though the car was brand new, the UCONNECT system was already registered to someone else. It took the dealer a week to un-register the other person and they had no explanation why it was already registered. My wife has taken the car in for service now 4 times, all with an early morning appointment. The first time, they did not tighten the oil filter and it blew oil all over the car. The second time was for unusual noise and vibration in the front end. They car sat untouched for hours. Finally, a technician rode with my wife and said that Chrysler did not do a good job of sound proofing the Durangos and that is why the noise is so loud. Two months later it was back in for service for the same noise and vibration. The first technician said nothing was wrong. My wife pushed the issue and a second technician said the shocks and struts were bad. The parts were back-ordered. A month later the parts were in and my wife again took the car in with a 9 a.m. appointment. At 2 p.m. the car had not been touched and no one knew why. The service department offered to get my wife a rental car, but she sat in the lobby for an hour waiting to be picked up with no word from anyone. She finally just retrieved her keys and left. Four service calls in four months and problems with each one. Finally, they push you very hard to complete the Dealer.Rater survey while you are still in the showroom and before you sign the contracts. They hounded us at least 10 times to complete the survey before we even signed the papers. I think the whole dealership from sales to service is very shady and I would warn anyone against going there. More

GREAT DJ has been the best car salesman I have dealt with in years, he got me exactly what I needed and wanted, then looked out for me when I had trouble wi DJ has been the best car salesman I have dealt with in years, he got me exactly what I needed and wanted, then looked out for me when I had trouble with my car. More

Highly Unprofessional I had done the research, knew what I wanted, was well-qualified for financing and was ready to buy. It should've been easy. I set up an appointment in I had done the research, knew what I wanted, was well-qualified for financing and was ready to buy. It should've been easy. I set up an appointment in advance with salesperson Kelli. She didn't show. So I ended up working with Trey, who was personable but ended up insulting my 8 year old son with his ignorance. He continually asked him how tall his "Daddy" is, even as my son ignored him. When I finally told him I adopted my son (not his business but he was ridiculously persistent), he replied, "So you don't have any actual kids?" Seriously one of the most ignorant and insulting statements I've ever heard regarding adoption. Continuing on, a sales manager blatantly lied to me regarding estimated monthly payments and price structures. I have an excellent credit score and had the Dodge website pulled up with the numbers in front of me. He responded hatefully when called on his lies. Finally I walked out and apologized to my son for having exposed him to such classless and awful people. I bought a Honda Pilot from Bob Howard the next day with no problems and dealt with excellent sales and finance personnel. I will never again do business with David Stanley and the experience cost Dodge a sale as well. More

sales had a wonderful experience at the dealership and will be returning soon.. I will recommend my friends &family to buy cars there Thanks! winzell Brewer had a wonderful experience at the dealership and will be returning soon.. I will recommend my friends &family to buy cars there Thanks! winzell Brewer enjoyed your service.. More

Fun Experience My experience at David Stanley was very pleasurable. I receive a great customer service from Suki and T.A even Though they know I was just shopping ar My experience at David Stanley was very pleasurable. I receive a great customer service from Suki and T.A even Though they know I was just shopping around they still answered all my questions and showed me all the features off the vehicle I had interest in. I'll be definitely buying a car from T.A and Suki Thank you for your time. More

Fantastic I walked into the dealership and picked the vehicle i wanted. Teresa Martinez was friendly and very helpful, the process was fast. By far the BEST dea I walked into the dealership and picked the vehicle i wanted. Teresa Martinez was friendly and very helpful, the process was fast. By far the BEST dealership for my buck. More

desaray patterson We had a great experience with kiley and mr Murphy. They went out of their way amd above and beyond yo make sure we were satisfied and the price fit We had a great experience with kiley and mr Murphy. They went out of their way amd above and beyond yo make sure we were satisfied and the price fit our budget. We drove all the way from texas & will be driving back soon for a new jeepwrangler. Thank you David Stanley and these two awesome people for helping us. More

Salesmen When I came to the dealership I had tons of questions. Mr. Sicard did a great job at clarifying my confusion. I had a great experience, although I end When I came to the dealership I had tons of questions. Mr. Sicard did a great job at clarifying my confusion. I had a great experience, although I ended up not purchasing a car just yet. I know I'll be back. More

Demarco and Steve I came to David Stanley on two different occasions and Demarco Robinson and Steve Richardson answered all my questions and was very nice to me. I came to David Stanley on two different occasions and Demarco Robinson and Steve Richardson answered all my questions and was very nice to me. More

Kasey was great....ask for her! My husband and I came in yesterday evening to purchase a truck from Kasey. She was very kind and showed us all of the features on the truck that we di My husband and I came in yesterday evening to purchase a truck from Kasey. She was very kind and showed us all of the features on the truck that we didn't even know were there. She was very quick, but also very efficient. I would recommend her to anyone looking to purchase a new vehicle there. We didn't end up purchasing because of a paper that we were required to sign acknowledging that the vehicle may have sustained hail damage, but she was great. Thank you, Kasey for a great experience! Betty & Tim Chattanooga, OK More