David Stanley CDJR

This is the first bad review I’ve ever written, but I am so adamant about the mishaps of this shady dealership that I have been in contact with my lawyer and am seeking legal action. I had been on the sear so adamant about the mishaps of this shady dealership that I have been in contact with my lawyer and am seeking legal action. I had been on the search for Toyota Highlander, low miles, decent price. Found one i was interested in online at this dealership, called to make sure it was available, and drove 4 hours from KS the next day (Jan 9) to test drive. Test drove, then started the financing process. Internet price of the 2015 Toyota Highlander was $21,488, confirmed this price with Mikayla during test drive. Used car sales manager came in- told him how much I planned to put down, and what I wanted my payments to stay under. He brought me a payment that was higher than I said, did this a second time, then I asked to see the terms of the loan. He came back in with a payment I was comfortable with, but no terms of loan. Assuming I was purchasing for internet price, and the terms of loan were within my price range, they sent me to the financing dept to sign paperwork. I had been there for 3 hours and was ready to get out of there, signed the paperwork and left. The next day I was looking over the paperwork and noticed on the purchase agreement my balance due was $23,959. I knew there’d be additional fees w/ gap insurance and dealership processing fee, but I ended up paying $2,462 dollars more than the advertised internet price I confirmed before starting the financing process (I totally understand I should’ve looked over purchase agreement prior to signing, trusted them though & was ready to leave- lesson learned). Also, a remote start key was advertised, but I have yet to receive it. I started calling the dealership, and have been calling every few days for over a month now. I’ve had employees “looking into my file”, been promised call backs, left messages with the finance dept. At one point I called and the employee asked “is this so & so regarding the Highlander”, so they knew I was calling. I feel as if I was misled into focusing on what my payment would be, rather than the total price of the vehicle. Under Oklahoma law, dealerships have to follow truthful advertising, yet they charged me $2462 more than the advertised price, and clearly the vehicle never had a remote start key that was advertised. SHADY. To a single mom, $2400 is a lot, and would have covered my tags and taxes. I hope that by writing about my experience, it will help someone out there avoid the same situation I now find myself in with this dealership. More

Always a pleasure taking my vehicle in for service. Advisors are always excellent and keep you advised as t where and when vehicle is ready. Advisors are always excellent and keep you advised as t where and when vehicle is ready. More

Mccoy greeted us as soon as we walked in and he was passing. From the first moment he was respectful, knowledgeable, and listened to our wants/color choices we wanted in our truck and exceeded our expe passing. From the first moment he was respectful, knowledgeable, and listened to our wants/color choices we wanted in our truck and exceeded our expectations when he selected a vehicle since the one I wanted was already sold. he genuinely cared that we got the features we wanted and the best possible deal (which is rare when dealing with car dealerships) More

Our salesman was awesome! He went above and beyond. The sales manager was great! We had a great experience. We will definitely return on our next vehicle! sales manager was great! We had a great experience. We will definitely return on our next vehicle! More

Had a tire losing pressure slowly. They fixed it quickly and for free. Great service. Patrick Ballard was courteous and efficient and took care of me. and for free. Great service. Patrick Ballard was courteous and efficient and took care of me. More

Gary Lewis was very professional and friendly. He checked in with me to see how the vehicle was doing after I picked it up. The car was ready when I picked it up. checked in with me to see how the vehicle was doing after I picked it up. The car was ready when I picked it up. More

Wish I could give them 0 stars, worst service I’ve ever experienced. Four times they’ve had us come to their location over 30 minutes away, just to find out the cars are not “on the lot.” Despite calling m experienced. Four times they’ve had us come to their location over 30 minutes away, just to find out the cars are not “on the lot.” Despite calling multiple times before going, they only ever tell you that the car isn’t there once you’ve showed up. Bait and switched 4 times, every time we went they tried to get us to buy another car on the lot. The people there are snarky and have no respect for customers’ time. Absolutely horrible, don’t even bother wasting my your time going there. If the deal seems too good to be true, at that dealership, it is too good to be true. Their communication skills are absolutely nonexistent. Every salesman there is either willfully ignorant to the type of business they conduct, or is totally okay with wasting people’s time. Genuinely don’t bother going if you’re only there to look at any car that’s a slightly better than average deal. More

Katelyn called right away to answer my questions and concerns and was Always friendly and the service people always does amazing work and they got the job done in a timely manner! concerns and was Always friendly and the service people always does amazing work and they got the job done in a timely manner! More

Cecil Lawson and Austin made me feel very comfortable, both friendly and professional, also included Mario Tovar. Thank you, guys, also Thanks to the dealership. both friendly and professional, also included Mario Tovar. Thank you, guys, also Thanks to the dealership. More

The OTD price was the best I had found, overall buying experience was excellent. Vehicle was ready for delivery when I arrived. Completing the final paperwork was fast and painless. experience was excellent. Vehicle was ready for delivery when I arrived. Completing the final paperwork was fast and painless. More