We had been shopping for Jeep Wranglers around town and were absolutely prepared, knowing what the MSRP was, how much we'd pay, what options we wanted, etc. Met with Salesperson Mike who was actually very pleasant to deal with and low key. We didn't intend to buy that day and they did not have a Wrangler with the options we wanted anyway, they were waiting for a transport. Before letting us on our way Sales Manager Chuck had to enter the picture. We were VERY CLEAR what our top price was, we had our own financing and the transaction could have been very simple. Chuck first tried to get us into a Jeep that was nearly $8,000 over our price range. Then he tried to sell us a $20,500 Jeep for $23,000. It was only when we told him we could go up the road to a competing dealership and get more for less that he showed us the paperwork on a Jeep that had all of the options we wanted, for a price we were willing to pay that was within our range. Of course, they didn't have that Jeep in stock so we had to wait for them to "find" one, which led us into a week of calling the dealership 3x a day and never getting a return call from Chuck, sales staff or finance staff. Finally the Jeep came in and we picked it up and drove it home, but a deal that should have taken us an hour to work out (obviously they *could* sell us a Jeep for what we were willing to pay although they for some reason didn't *want* to) kept us at the dealership for 4.5 hours the first day, then a week of waiting, then another 90 minutes when we arrived to pick up the vehicle. I honestly think the sales management was just trying to frustrate us an wear us down so we'd buy whatever just to get him out of our face. Happy with the car and the price we paid, but the high pressure, haggling, and manipulating we could have done without.