This is the first bad review I’ve ever written, but I am so adamant about the mishaps of this shady dealership that I have been in contact with my lawyer and am seeking legal action. I had been on the search for Toyota Highlander, low miles, decent price. Found one i was interested in online at this dealership, called to make sure it was available, and drove 4 hours from KS the next day (Jan 9) to test drive. Test drove, then started the financing process. Internet price of the 2015 Toyota Highlander was $21,488, confirmed this price with Mikayla during test drive. Used car sales manager came in- told him how much I planned to put down, and what I wanted my payments to stay under. He brought me a payment that was higher than I said, did this a second time, then I asked to see the terms of the loan. He came back in with a payment I was comfortable with, but no terms of loan. Assuming I was purchasing for internet price, and the terms of loan were within my price range, they sent me to the financing dept to sign paperwork. I had been there for 3 hours and was ready to get out of there, signed the paperwork and left. The next day I was looking over the paperwork and noticed on the purchase agreement my balance due was $23,959. I knew there’d be additional fees w/ gap insurance and dealership processing fee, but I ended up paying $2,462 dollars more than the advertised internet price I confirmed before starting the financing process (I totally understand I should’ve looked over purchase agreement prior to signing, trusted them though & was ready to leave- lesson learned). Also, a remote start key was advertised, but I have yet to receive it. I started calling the dealership, and have been calling every few days for over a month now. I’ve had employees “looking into my file”, been promised call backs, left messages with the finance dept. At one point I called and the employee asked “is this so & so regarding the Highlander”, so they knew I was calling. I feel as if I was misled into focusing on what my payment would be, rather than the total price of the vehicle. Under Oklahoma law, dealerships have to follow truthful advertising, yet they charged me $2462 more than the advertised price, and clearly the vehicle never had a remote start key that was advertised. SHADY. To a single mom, $2400 is a lot, and would have covered my tags and taxes. I hope that by writing about my experience, it will help someone out there avoid the same situation I now find myself in with this dealership.