David Stanley Chevrolet - Service Center

customer service I bought a2016 crew cab and have been a faithful customer. Oil changes, etc. Was given a voucher for a free oil change. When the time came for my o I bought a2016 crew cab and have been a faithful customer. Oil changes, etc. Was given a voucher for a free oil change. When the time came for my oil change. (According to my truck) I make an appointment. Go to print the voucher to find out it's expired. So I call to find out if there is something they can do to honor the voucher. Even talked to the service manager. I explained that I had just received a oil change when they gave me the voucher and that my truck was just now ready for oil change. Also let her know that I've bought 2 new vehicles in the last 4 years. Isn't there anything you can do. She said no sorry, have a blessed day. Anyway I should have paid attention to the expiration date. But with that being said. I also feel like as a manager Nicole could of done something. I'll make my next purchase from another Dealership. Thanks for your hospitality David Stanley.. all the interactions my wife and I have had with David Stanley Chevrolet have proved the employees do not understand the number one rule of sales of a product and service is to provide excellent customer service in order to earn future business from their customers. I cannot in good conscience recommend David Stanley Chevrolet to anyone.just wanted to add that everyone that works there is nice and polite. But as a service manager I feel Nicole could of done more. Even if she offered a10% discount. That to me would of been a attempt at customer satisfaction. She was really rude and lacks in customer service satisfaction. Thanks Jim.. More

horrible, inept service department I purchased my vehicle new from David Stanley. It is the 2017 Silverado Black Widow edition. The service center is unable to fix the issues I am havin I purchased my vehicle new from David Stanley. It is the 2017 Silverado Black Widow edition. The service center is unable to fix the issues I am having with the vehicle as it is 'SCA'(South Comfort Accessory) problem and not Chevys. So my vehicle still flashes random lights and bells while I drive and I have no interior floor board lights, as the service department at David Stanley disconnected them, stating they were part of the problem. More

Tires for life scam. Bought a truck in 2013 was told we would have tires for life. Took truck in to have recalls and oil changes, and tire rotations at I 240 when they had Bought a truck in 2013 was told we would have tires for life. Took truck in to have recalls and oil changes, and tire rotations at I 240 when they had time. There was several times they said it would be 6 weeks before they would have a loaner. So rather than wait 6 weeks I would take it too another dealer to have these done. My thought I'm taking care of the vehicle. Wrong, I was told recently when it came time for tires to be replaced they backed out because they didn't get to do all the service on vehicle. Funny thing was the truck was in their shop to fix several recalls, oil change, and tires if honored. They did one recall, ordered a part for another recall, and called said truck wad ready. Go to window with advisor and he's telling me what all they did, I stopped him and ask so you didn't change the oil, he said no, I said why. He says I'm not sure why, he gets the serviette manager over there and I preceded to ask him why are you denying me for the tires when you can't even do what your supposed to do in the first place. He goes well ill do this, we can go 50/50 on the tires today to get you back on track with the program, and do an oil change. I said no you should have all ready done the oil change, and honored the tires program. Needless to say I left the dealership with utter regret of ever doing business with them. I've recently seen a commercial for David Stanley talking about No Hassle No Pain!! Actually there is Hassle And Pain. $630.00 out of pocket for unexpected expenses. That's a huge hassle and pain. Word to whoever reads this, don't go here to buy a vehicle, find another dealer. More

Never go here Did not fix issue with car under warranty tech argued that no problem and there is he was rude and I will never return for service purchase or repair Did not fix issue with car under warranty tech argued that no problem and there is he was rude and I will never return for service purchase or repair that was 4thcar from them and because of this problem it will be last. More

Slippery as eels I bought a car and truck from them in 2014. Truck began having issues with less than 6k on it and they encouraged me to take it to another dealer whil I bought a car and truck from them in 2014. Truck began having issues with less than 6k on it and they encouraged me to take it to another dealer while I was in Texas for service. Now they don't want to honor the tires for life on the car because I had oil changes elsewhere. I live 5 hours away and i have waited anywhere from an hour to 4 hours for an oil change. All I can say is buyer beware!! Force them to honor there advertised deals and finance elsewhere. Make them choke on their own scams More

No preasure, great experience I've purchased two new vehicles in the past two years and have been very satisfied with both purchases. My most recent purchase was very satisfying. I've purchased two new vehicles in the past two years and have been very satisfied with both purchases. My most recent purchase was very satisfying. Isreaql Sheppard was very knowledgeable about everything that is happening at the David Stanley dealership. Isreal answered all of my questions or found out the answers for me. I would give him a five star rating for the service he gave me. The next day he came out to my car and worked with me in getting my Bluetooth system working. he was very courteous and a real gentleman. I came in for service on my existing car and left with a new car. More

New car Bought a new Chevy corvette. This is my 4th vette. Brought my 2014 pick up in to be detailed, ended up buying the vette, love the people at David Stan Bought a new Chevy corvette. This is my 4th vette. Brought my 2014 pick up in to be detailed, ended up buying the vette, love the people at David Stanley. I have bought 3 pickups and an equinox, now the new vette. Got a great deal. More

El peor servicio Cuando te venden un vehículo té dicen que te darán 4 cambios de aceite gratis pero no es asi cuando mi vehículo tenia 5500 millas quise hacer mi prime Cuando te venden un vehículo té dicen que te darán 4 cambios de aceite gratis pero no es asi cuando mi vehículo tenia 5500 millas quise hacer mi primer cambio y me dijeron que tenía que tener 6000 millas exactas después cuando llegó a esa cantidad trate de hacerlo nuevamente y me dijeron que no tenían fechas ahora tiene 6500 y aun siguen sin fechas disponibles, son muy déspotas sin ganas de ayudar. Si espero a que tengan fechas mi vehículo se dañará y no creo que ellos acepten su responsabilidad PESIMO SERVICIO NO LO RECOMIENDO. More

I'm not a fool I took my new truck that I bought at the Norman lot in for service. I asked for oil change, tire rotation and to look at tab that was broke on front d I took my new truck that I bought at the Norman lot in for service. I asked for oil change, tire rotation and to look at tab that was broke on front differential. They did do the oil change. They did not rotate my tires but they had no problem charging me for it. They also would not warranty the front differential because the truck has a lift kit that they had installed. So if you buy a lifted truck expect no warranty on anything that they do to it. I was planning on getting a new camaro after the first of the year from them but that has changed. They made no attempted to help me More

She was amazing. She was an amazing employee when I went, she was very helpful, and she was very friendly. I would definitely recommend her to other people. She was an amazing employee when I went, she was very helpful, and she was very friendly. I would definitely recommend her to other people. More